Posts tagged "customer service"

February 16, 2011

Adobe Gov UK Webinar Series; Next Online Event Thursday

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Our colleagues in the UK recently began a series of interesting webinars on key government IT topics, and featuring some great speakers from gov organizations and elsewhere.

The latest in the series takes place tomorrow, Feb. 17, at 9:00am ET, and is titled, Online Citizen and Business Services: Online citizen self-service in the age of austerity. You can read more about it on the Adobe UK enterprise blog here, and can register for the eventĀ here. @AdobeEnterprise will also be live tweeting. Regardless of where you’re located, we encourage you to check it out.

The webinars are planned each month for the next several, and topics include:

  • March 17: Security – Citizen Data and Transactions
  • April 14: Designing and Delivering Intuitive Processes and Service Transactions
  • May 12: Simplifying Service Transactions and Business processes

Keep your eyes on the Adobe UK enterprise blog and @AdobeGov for the latest.

Update: an on-demand version of the Feb. 17 webinar is now available. Please check it out here. The discussion of Online Citizen and Business Services featured the following panelists:

  • Dominic Cain, Head of Client Services at the London Borough of Southwark
  • Guy Ker, Publishing Director at Directgov
  • Gilles Polin, Adobe’s European Head of Government Solutions
  • Helen Olsen, Managing Editor, Informed Publications
5:22 PM Permalink
February 19, 2010

Customer Service in Government: Does it matter? Survey results.

Yesterday, I spoke at a Governing eSeminar entitled, “Getting it Right: Customer Service and Citizen Engagement” with John Miri, Senior Fellow at Center for Digital Government and Gordon Thompson, section chief at Wisconsin Department of Revenue.

For those of you who ever felt passionate enough about an issue to share your views on it with others, I am sure you could relate to my curiosity.

Curious? Yes, curious.

I was curious to know who would show up, who would care, what aspects of citizen service and engagement do they care about…and most importantly, why. I have discussed this issue with agencies around the world, but each time I speak about it, it is always an opportunity to discover new perspectives and ideas.

About a couple hundred people showed up…connected virtually to participate in a discussion about a shared passion and concern.

For now, with morning coffee in hand, I will share with you the results of the intro poll that was taken at the beginning of the seminar.

What do you think about the results? What do you think about questions being asked?
I’ll share my opinions on the results in a later post, especially about the results to the question, “What is the impact of poor customer service and interactions?”

For now, have a great Friday.

Customer-Services-and-Engagement-Survey.jpg

P.S. As in all groups, many people were shy, so these results are only from participants that boldly clicked on radio buttons.

7:12 AM Permalink