Posts tagged "Digital Government"

March 10, 2014

United We Stand: Adobe & DOD enter a Joint Enterprise License Agreement (JELA) across branches

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Today, Adobe and the US Department of Defense announced the award of a Joint Enterprise License Agreement (JELA), providing unparalleled access to Adobe software throughout the Army, Air Force, and Defense Information Systems Agency (DISA).

The agreement, valued at over $40.5 million, symbolizes an historic milestone for a strategic partnership that spans decades.  Moreover, it highlights groundbreaking cooperation across DOD branches and departments in order to drive overall organizational value.

By consolidating procurement and diversifying delivery options of Adobe solutions, DOD is effectively shortening implementation cycles for a wide range of mission-critical use cases that require digital content creation or data capture, processing, approvals, and dissemination from any device.

And while DOD realizes significant economies of scale as it invests in the Adobe Experience Manager (AEM) platform and Creative Cloud with this JELA, such standardization on these technologies that inherently improve productivity and workflow efficiencies shall deliver measurable operational savings as well, today and long-term.

This JELA significantly boosts Adobe’s efforts to help cost-effectively optimize countless DOD programs, from logistical support to military health. And we proudly look forward to supporting DOD and its global missions for many years to come.

For more details, see the press release.

 

1:36 AM Permalink
May 29, 2013

Digital Marketing think tank explores how Canadian Government drives citizen engagement

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The key to creating a stirring conversation at an early morning meeting – aside from fuelling the participants with copious amounts of caffeinated beverages – is tabling a topic of shared interest in front of a vibrant group of professionals.

Such was the case when an impressive array of marketers and communicators from the Canadian Federal Government, Crown Corporations, and non-profits were brought together to discuss the challenges they face when attempting to engage citizens through digital marketing at a breakfast think tank held in conjunction with the 2013 Adobe Government Assembly.

With no fewer than 18 government departments represented at the table, the discussion commenced following introductions. Session moderator Mark Emond of Demand Spring kick-started the conversation by asking the group what digital marketing and the associated outreach meant to the departments in attendance.

 

An enthusiastic exchange of ideas

Very quickly, the group’s interest in the topic was evident and an enthusiastic exchange of ideas was under way. From a historical perspective, the initial mandate of government on the web was to move every print-available communication online – automatically – regardless of suitability. But, did we still need printed communication? And what of Canadians without online access to digital resources?

What was clear was that digital marketing wasn’t the end game, but a means by which the government could ensure its greatest reach and be inclusive to all its constituents, a notion tabled by Adobe VP of Brand Marketing John Travis and seconded by the group in its entirety.

10:29 AM Permalink
November 15, 2012

Honoring veterans by improving benefits claims processes and information access

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This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that the freedoms we cherish may endure.

As a veteran of the US Coast Guard,  I am proud to highlight a few of the ways that Adobe is collaborating with Veteran Affairs agencies in North America to improve access for disabled veterans and modernize administrative operations. In many cases, due to gains in efficiency, some resources may be reallocated to the actual care of the veterans these agencies are committed to serve.

 

  • Streamlining workflows for management of benefits claims

US and Canadian VA agencies, including the US Veterans Benefits Administration (VBA), have standardized on multiple Adobe solutions, like LiveCycle for BPM, transforming processes to collect, track, and automate the millions of benefits claims they receive every year.

The organizations have since reported reduced data error rates and significant improvements in efficiency throughout their enterprises, achieving the simple goals of fewer administrative delays and more timely service delivery for our veterans.
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  • Extending usability of veterans’ health records and other critical information

Considering that most systems of record were implemented before today’s mobile revolution, it’s no surprise that many of them do not natively support remote usability of enterprise information and multi-channel functionality for self-service apps.

2:49 PM Permalink
June 29, 2012

After the ACA Ruling: Bipartisan Consensus on Health IT

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Dissecting the Decision

Yesterday, as the Supreme Court upheld the vast majority of the Affordable Care Act (ACA), a couple caveats were highlighted in the court’s ruling. Regarding the mandate, most people understand the law is economically sustainable only if all citizens participate. The court established that the penalty to be paid by those citizens who refuse to acquire health insurance essentially amounts to a “tax.” Therefore, congress was within its constitutional rights to include such a mandate/tax/penalty in the law.  Although to some it may seem the Supreme Court’s ruling was based partly on semantics, ACA proponents declare it a victory since everyone was previously burdened with the shared costs of caring for the uninsured by way of increasing hospital charges and insurance premiums.

The court also ruled that expansion of Medicaid to offer more citizens health coverage may proceed, but without the ACA stipulation that US states that don’t comply would be denied matching federal funding for their original Medicaid programs. So states may now choose whether to participate in the federally-funded expansion.  Note:  the ACA already included a similar provision (Section 1332: Waiver for State Innovation) that allows for states to opt out so long as they offer citizens the same level of quality care at a cost that is equal to lesser than the ACA, but not until 2017.

Looking Ahead

As focus shifts from the law’s credibility to its timely implementation, Health IT will play a prominent role in the delivery of affordable care to more than 30 million new customers. Many provisions of the ACA rely heavily on IT to raise awareness, determine eligibility, manage payments, improve decision-making, measure quality, and more.
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I recently moderated a two-day conference on Government Health IT in Washington DC where Janet Marchibroda, Health IT Chair at the Bipartisan Policy Center (BPC), spoke on the topic.

9:30 PM Permalink
May 24, 2012

Digital Government: More Than Just A Pretty Interface

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To anyone passionate about applying technology to drive transformative change and improve the way we live, this week is shaping up to be a tough one to beat in the public sector. It’s been like receiving a gift-wrapped box of energy, laser focused on government innovation and modernization.

Yesterday, President Obama issued a memorandum to the heads of all US executive departments and agencies calling on them to leverage “technological advances to fundamentally change how they serve their customers.”  

The memo, entitled "Building a 21st Century Digital Government," goes on to explain:

“For far too long, the American people have been forced to navigate a labyrinth of information across different Government programs in order to find the services they need. In addition, at a time when Americans increasingly pay bills and buy tickets on mobile devices, Government services often are not optimized for smartphones or tablets, assuming the services are even available online.”

As a follow-up to Executive Order 13571 (Streamlining Service Delivery and Improving Customer Service) which he signed in April 2011, the president’s memo also announced the release of a new Government-wide strategy developed to accomplish the monumental goal of enabling “more efficient and coordinated digital service delivery” across all agencies.

Simultaneously, yesterday in New York City at TechCrunch Disrupt 2012, Steven Van Roekel (US Chief Information Officer) and Todd Park (US Chief Technology Officer), launched this landmark initiative to thousands of attendees excited to learn the details.

The comprehensive accompanying strategy, entitled “"Digital Government: Building a 21st Century Platform to Better Serve the American People", includes a 12-month road map that emphasizes three priority actions:

  •  Encouraging agencies to deliver information in new ways that fully utilize the power and potential of mobile and web-based technologies
  •  Ensuring the safe and secure delivery and use of digital services to protect information and privacy
  •  Requiring all agencies to establish central online resources for outside developers, and to adopt new standards for making applicable Government information open and machine-readable by default

In today’s interconnected global economy, such leadership will likely provide a blueprint for similar international efforts as government enterprises worldwide mobilize to optimize efficiency and offer citizens digital experiences on par with those offered by their private sector counterparts.

To that end, we recently hosted the first annual Adobe Government Assembly (AGA) for Canada. The recent creation of Shared Services Canada, a new agency dedicated to optimizing service delivery, has brought new attention to efforts there to "improve the efficiency of IT services across the Canadian federal government and ensure value for taxpayers' dollars."

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5:01 PM Permalink
April 9, 2012

Adobe Government Assembly 2012

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Adobe Government Assembly (AGA) is our premier corporate event to demonstrate commitment to the US Public Sector community, announce product launches/pipeline, and highlight collaborative successes with our partners across the country in federal, state, and local markets.

This year, with speakers, panelists, and customers representing almost every segment of the US Public Sector, the 2012 AGA in Washington DC proved to be a dynamic forum for exploring trends that are clearly driving the federal government’s innovative technology agenda, including ‘cloud-first’ policies, Analytics for Measuring Agency Performance, data center consolidation initiatives, and Mobile Government.

AGA session tracks were designed around the following three pillars of relevant challenges that government agencies face day-to-day as well: engaging communities through new technologies, achieving efficiencies during a time of significant budget constraints, and the threat paradigm of data security.

For example, I spoke on a popular panel that delved into the topic of improving agency efficiencies by automating mission-critical business processes.  John Montel, a co-panelist from the US Department of the Interior, detailed how DOI recently implemented Adobe solutions to modernize ways citizens interact with his agency.

7:48 PM Permalink
December 14, 2011

TribalNet 12: Delivering Citizen Services and Bridging the New Digital Divide

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Although most of us mindlessly take it for granted, Internet access in the US is by no means ubiquitous. However, the dynamic mainstream adoption of smart phones, tablets, and other mobile devices has helped to drive irrefutable progress among rural residents and underserved populations.

By literally placing the power of the web into the pockets of many citizens for the first time, mobile devices empower these segments with a surge of newfound access to unlimited information (cell tower coverage and data plans permitting).

However, a closer look reveals a new challenge, as mobile devices are often the only gateway to the Internet for many of these new users. Despite the significant advancements they represent, these devices will not realize their full potential until enterprises, like government agencies and other organizations, deliver consistent experiences for meaningful business processes and human services across these channels – from start to finish.

6:34 PM Permalink
November 30, 2011

MD State Leaders Drive Awareness, Advocacy, and Economic Development with Health IT

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I was recently invited to participate on a roundtable panel of thought leaders from government, business, and academia at the 2011 Annual Conference in Annapolis, hosted by the Maryland Legislative Black Caucus. Collectively, we explored a broad range of topics related to industries that are driving the state’s economy, namely biotech, cyber security, information technology, and healthcare. We agreed that these industries all intersect, in one way or another, as Maryland implements components of the Patient Protection and Affordable Care Act (PPACA), also known as Health Reform.

A primary goal of health reform is to improve overall status and quality of care by achieving health equity and eliminating disparities, particularly in the African American community.

Designed to reduce the estimated $60 billion spent annually on direct health care expenditures, in part due to existing disparities, PPACA aims to make health services more affordable and accessible for millions of Americans. However, successful implementation will require important tactical considerations, including educational outreach and local economic infrastructure, which are often muted by theoretical partisan debate.

In order for any government program to deliver valuable services, citizens must first know that they exist and understand the relative value. For example, as a result of PPACA, commercial health plans now cover many immunization and preventive services without charging a deductible, co-pay, or co-insurance. Included are wellness services like screenings for cardiovascular disease, cervical cancer, colorectal cancer, diabetes, and more.

12:42 AM Permalink
February 2, 2011

Health IT in Public vs. Private sectors: Blurring the Line with Consumer Engagement

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As a citizen, I am excited about Open Government initiatives and all the possibilities they offer.  Many government agencies have recently made significant advances toward promoting transparency as well as simplifying access to personalized health information. With initiatives like the Blue Button Challenge at the Department of Veterans Affairs and CMS, federal and state agencies alike have taken the lead in many cases to demonstrate the power of delivering meaningful experiences for the people they serve.

As a private consumer of insurance and other health services, I have multiple options for where I choose to do business. Therefore, I have come to expect that companies will earn my loyalty by offering intuitive and secure ways for me to interact with them and my health data, on my terms, so that I can get on with my life. Organizations like Northwestern Mutual understand that by providing me with consistent experiences regardless of my device or mode of communication, they are also simultaneously reducing their own costs and strengthening their competitive advantages.

However, I’m not the only one taking notice lately that there are valuable lessons to be learned and applied by leveraging successes in health IT between private and public sectors. Last month, I was invited to speak about those opportunities and challenges in a keynote address, along with Dr. Todd Park, Chief Technology Officer at the Department of Health and Human Services (HHS). We presented our perspectives from private industry as well as government, respectively, at the Board of Directors Meeting for the Pacific Business Group on Health (PBGH).

PBGH, the nation’s leading non-profit business coalition focused on health care, collaborates with health payers, providers, consumer organizations, and others to improve the quality and affordability of health care. Representatives from the impressive list of PBGH member companies who attended the Board of Directors meeting were interested in providing their stakeholders with meaningful solutions to better manage their health care and make informed health decisions. So they were engaged as we delivered our keynote presentations.

Dr. Todd Park provided insight into a series of innovative health IT initiatives at HHS that he collectively refers to as “Data Liberacion” and he helped the audience appreciate what a world of greater health data utilization might look like. The goal of Data Liberacion is to unlock the value of repositories of health data and then to make it available to citizens throughout the new emerging healthcare ecosystem.

In turn, I highlighted the importance of knowledge dissemination for effectively leveraging technology solutions across the private and public sectors to securely present health data in a useable context. We all agree that at the end of the day it’s the consistent consumer experience, and the associated business results, that will continue to drive demand for the next generation of health data solutions.

2:32 PM Permalink
January 19, 2011

Adobe’s Federal Healthcare Solutions Summit

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Adobe recently hosted its healthcare technology summit, “Federal Healthcare Solutions: Empowering the Patient, Payer, and Provider”, in Pentagon City, Virginia to stimulate dialogue among major federal healthcare stakeholders. The goal of the conference was to highlight ways that government agencies are leveraging Health IT to accomplish their missions and streamline complex processes through innovation.

Our keynote speaker, Dr. Peter Levin, CTO at the US Department of Veterans Affairs, set the tone for the event by sharing details of his inspiring vision to improve care for our nation’s heroes with the implementation of an open standards-based architecture for health data.

Referencing the significant role of customer experience management, Dr. Levin called for “a new model of engagement” as more users expect to securely interact with their health data through multiple diverse channels.

In the tradition of AGA 2010 (Adobe’s Government Assembly), our healthcare summit also provided everyone an opportunity to delve into relevant issues with the program speakers, including the need to balance the scope of policy with recent advances in technology.

Later, fellow panelists Jenna Noble, Deputy Program Manager for Clinical Support at Defense Health Services Systems (DHSS), and Dave Walsh, Chief Executive Officer at eServices Group, joined me for an interactive roundtable forum. Attendees were engaged as they introduced a wide range of topics including Meaningful Use interpretations as well as leveraging Health Information Exchanges and the Nationwide Health Information Network (NHIN) for efficient claims processing.

Interestingly, one of the hot topics that emerged was the definition and implementation of standards to facilitate the seamless exchange of health data among public payers.

On behalf of Adobe, I’d like to extend a special thanks to all those who were able to attend and participate.

3:19 PM Permalink