Posts tagged "Smart Forms"

January 25, 2011

Maximizing Web Presence

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Late last year, we hosted our second Adobe Government Assembly, which brought together over 500 attendees and speakers to discuss innovative ways to engage with citizens more efficiently.

Among the sessions was one focused on maximizing your web presence. It was moderated by our own Loni Kao Stark, and included some great speakers:

  • Selene Dalecky, Program Manager, Federal Digital System, Government Printing Office
  • Ronnie Levine, Chief Information Officer, Bureau of Land Management, Department of the Interior
  • Steven Webster, Director of Technology & Experience Innovation, Adobe
  • Andrew Wilson, Web and New Media Strategist, Substance Abuse and Mental Health Services Administration, Department of Health and Human Services

 

We caught footage of Loni talking with each of the speakers directly after the session and encourage you to take a look at the result:

You can also check out an Adobe Connect recording of the entire session here, or listen to a podcast of the same here.

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January 30, 2010

City of San Antonio innovates with eWarrants and smart forms


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Often times, there is this misconception that greater efficiency somehow comes at the cost of quality of service. In this case, the City of San Antonio has shown that through innovations of eWarrants and smart forms, they were able to accomplish both.

Hugh Miller, CTO of the City of San Antonio, took on the challenge to find ways his team could deliver IT innovations that would not only deliver efficiencies, but helped the city better serve its population.

Like many other agencies I’ve worked with, one key area identified was the transformation of thousands of paper forms to electronic smart forms. By reducing the time front-line staff spent manually duplicating information from paper forms to back-end systems, these individuals were able to spend more time doing their primary job instead of being paper pushers.

One innovation discussed in this video is are eWarrants. The task of filling out a warrant was reduced from 2 hours to about 15 minutes as noted by William P. McManus, Chief of Police, San Antonio Police Department.

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