August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM
  • Mark Weller

    Akshay,will this webinar be recorded and posted afterwards?Cheers,Mark

  • Michael Verhuur

    I look forward to this webinar. Especially the ‘How-to’ movies. Thank you.

  • Tony Karrer

    If you will have upcoming events like these, you can get the word out through the eLearning Learning Free Webinar Calendar: me if you would like to be included.

  • Akshay

    @Mark – Yes, this webinar’s recording will be posted here.

  • Matt McClellan

    Is this recording available?

  • freckles1215

    did the webinar get taken down? or is it available somewhere else? thanks!

  • Loading
  • Categories

  • Archives

  • Authors

  • Recent Comments

    • Background Remover: Ahh…! Yep that’s tough. BTW, thanks buddy ;-))
    • Neil: Can you enable gesture support for touch screens in nonresponsive projects?
    • Steven Squires: Dr. Jaisingh – can you point me to instructions and also maybe recommend a good book for...
    • Dr. Pooja Jaisingh: Yes, you can assign Play Audio action to any interactive object in Captivate.
    • Steven Squires: can Captivate 9 play audio only when an object is clicked?
  • Captivate & eLearning Videos

    Subscribe to Adobe eLearning on YouTube.

    Check out the latest eLearning Videos on AdobeTV