November 12, 2010

Solution For Captivate 5 content (containing text animations) not working with the latest Flash player version

Ok some good news!!! the hot fix is ready. Here are the steps for using the hot fix:

On Windows:

1.       Close Adobe Captivate 5.0 if already running.

2.       Go to the captivate installation folder.

3.       Find the file CPAnimationUtils.dll and rename it to CPAnimationUtils_old.dll.

4.       Download the from here and extract the CPAnimationUtils.dll.

5.       Place the extracted CPAnimationUtils.dll in the captivate installation folder.

6.       Launch Adobe Captivate 5.0 now.

7.       Open the projects which have text animations in them.

8.       Just republish them and run the SWF in the latest flash player.

On Mac:

1.       Close Adobe Captivate 5.0 if already running

  1. Go to  Finder -> Applications->Adobe Captivate 5
  2. Right Click on “Adobe” ( the main executable)
  3. Click on “Show Package Contents” , this will open up another finder window
  4. In the new Finder window go to Contents -> Frameworks

6.       Find the file CPAnimationUtils.framework and rename it to CPAnimationUtils_old. framework.

7.       Download the from here and extract the CPAnimationUtils.framework.

8.       Place the extracted CPAnimationUtils.framework in the Frameworks folder.

9.       Launch Adobe Captivate 5.0 now.

10.   Open the projects which have text animations in them.

11.   Just republish them and run the SWF in the latest flash player.

So what will work?

–          All cptx files, containing text animations, when republished with the hot fix will start working.

What will not work?

–          Already published SWFs containing text animation will not work.

A demo showing how to apply the fix on MAC .

Posted by vikramp4:07 PM
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  • anfly

    Also what to do with a folder >CPAnimationUtils.framework< ?

    • Vikram

      The CPAnimationUtils.framework is for MAC only. Windows users don’t have to worry about it.

  • Unfortunately, “just republish” can be very time-consuming advice when you already have 15+ tutorials out in circulation using Captivate 5.

    I am also not able to get the re-install of the older version of Flash to stick on our enterprise machines – they insist on installing the newest version when we access the tutorials.

    Do you have any feel for when the Flash team will work with your team to insure that tutorials with Text Animations work?



  • Marcus Bollenbch

    Why there are some HotFixes and patches like this one, that will not be provided by the build-in update-function? Other Adobe products like the CS-series become updated in a monthly rythm, so why not Captivate?

    • Marcus, we generally build up any number of smaller fixes to consolidate in such update passes. This helps avoid sending people loads of tiny updates they don’t want or need. Captivate team has chosen to provide a number of hotfixes in order to try to meet customer needs as rapidly as possible. This doesn’t mean that there won’t be an auto-update at some point in the future. It only means that the team wants to provide a solution immediately for those issues which are most pressing.

  • Steven Torrens

    Wow it worked, but today was a day of hair pulling, until I found this. I imported/exported 16 CP4 files before I figured something wasn’t working. I too think this is an update to push out as checking for upates whenever i have problems

    • DoctorNic

      Judging by this comment, I assume the fix works for CP4?

  • Andrew Taylor

    I downloaded Adobe Captivate 5, installed it, then removed the install files – do I have to download them again to do this, or is the “captivate installation folder” in the captivate folder in Program Files?

    • No need to reinstall. You just need the one in Program Files on a PC.

  • MM

    Are we waiting for an Adobe Flash fix? As this hot fix to Captivate is not the ideal solution for many of us who already have hundreds of courses published. Republishing means another review of all the courses to ensure consistency which can potentially take weeks.

  • Farmer

    Any chance of resolving the anti-alias font issue in Captivate 5? Or, putting forth some font recommendations? Fonts look terrible in 5.

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  • Amanda

    I thought you might like to know that I have a module which experienced this issue, but I did not use any text animations in the module. I did use regular animations in it, so perhaps all animations encountered the issue? I followed these instructions to repair the module and it did work.

  • KTM

    When can we expect a fix on the Flash side. To emphasize what Wendy and MM have stated, this would take a great deal of time, not only to republish from Captivate, but also to re-upload the published files to our learning management system. So a fix from the Flash team pushed out in the next update would be favorable to republishing and uploading hundreds of Captivate projects.

  • Andi

    I made this fix, but I still can’t get a specific .swf animation to play when the module is published. Please help, any other ideas????

    • Andi – is the swf AS2? Remember that custom AS2 widgets etc. are not supported inside Cp5 – it’s essentially an AS3 only environment. If the swf is AS3, then I recommend sending it as a bug to — Allen

  • Has anyone experienced backwards compatibility issues after applying this patch? I went through the pain of republshing a number of modules after applying the patch above and they work fine in FP 10.1. However, now we are seeing that older version of the Flash player are not compatible with the new files. In our environment we can’t garuntee everyone will have the most recent plug-in.

    • Vikram


      I just tried the fix on FP, there are no issues. Can you please share which version of Flash player you are using. If possible send me the project having issues. My mail ID is

  • John Calaman

    Okay, I’ve made the fix and re-published and posted the few lessons I’ve created since upgrading to Captivate 5. Those files now play okay with the newer Flash player – life is good. The problem was affecting all lessons that had animations, not just text animations. The good news is that older lessons built in Captivate 4 all seem to play well with the new Flash player so there’s apparently no need to re-publish them.

    Besides feeling pain for folks who have many more lessons to re-publish, it’s worth mention that Adobe could have done a better job publicizing the need for the fix. I became aware of it only because a student couldn’t play a file. Then I spent part of a weekend trouble shooting it until stumbling across this link.

    The Windows item # 2 instructions above should probably send the user to the Program Files > Adobe > Captivate 5 folder to look for the CPAnimationUtils.dll file, instead of to the Captivate installation folder.

    • MM

      LOL imagine when this broke on the CEOs desktop first thing in that morning when he was ready to fit a review of a company wide Captivate presentation into his crammy schedule.

  • I had this issue with a movie I published in Captivate 5 and utilized text animations. The movie would just show a black screen. Anyway, just wanted to report that I implemented this solution and it worked! My movies are back up and running again.

  • When will this fix be released in the monthly Adobe updates?

  • Beverly Scruggs

    Does this work in CP4? I’ve got some modules with text animation and caption box timings. On most of our employees’ computers, the animations and timings work fine; on some, they come in wayyyy too slow. I tried to locate the file in my CP4 installation folder, but it’s not there. Any other ideas? Thanks!

  • Jeni K

    I have just saved the new .dll file and it has re-published fine. Does anyone know if users that dont have captivate installed but want to view the published modules (either PDF or htm files) will have any problems in viewing these modules?

  • Matthew Szarkowski

    Will the Flash player’s next version correct this? “Just” republish will take days for all my content to be published, coverted for my LMS then pushed up.

  • 11Alexandra

    My understanding is that once a Cap movie is republished with the modified DLL installed, anyone can view it in any version Flash Player.
    What I’d like to know is, is Adobe coming out with a fix to the Flash Player itself, version 10 build, that was the original problem?

  • David Sprouse

    Although this fix appears to work. it also applies to a similar problem we’ve encountered with Captivate 5 published Acrobat (.pdf) files,
    This is a work-around, not a good solution. Is Adobe working on a solution that won’t cause lost productivity and frustration to it’s end-users?

    Our university system has lots of published (captivate) pdf’s on all of our campus locations. Too many to rebuild proactively, presuming we had the resources to do that.

    Does Adobe test compatibility of their own products before releasing upgrades?

    I know this may come off as harsh, but the impact may be more substantial than you (Adobe) may realize.

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  • I renedered the files in Flash_Player_10 and it worked fine, however when publishing for Flash_Player_9, the files flicker and do not play in IE8. Please advise

  • Steve

    Why hasn’t this update for Captivate been offered through Adobe Update Manager?

  • Patty

    OMG!!!! i am in a panic..i did the fix for mac and now my captivate won’t open. i have a school project i need to work on that is due sunday night. HELP!!!!

    • Patty. First step. Try rebooting. Second step. Check that you didn’t try to apply a PC fix for your Mac? Third Step: Send a note to and detail the problem. The QE guys can help. Step 4: is likely to delete your prefs and relaunch. Which fix did you do – the text animation thing?

      • pattymac

        thank you for our response……Yes, the animation text. i did do the fix for mac (watched the video….at fiirst, i did look at the pc then realized DUH…..

        hate to sound stupid buuuuut….”delete your prefs”?…which ones and how?

        thanks again!

  • Patty

    thank you for our response……Yes, the animation text. i did do the fix for mac (watched the video….at firts, i did look at the pc then realized DUH…..

    hate to sound stupid buuuuut….”delete your prefs”?…which ones and how?

    thanks again!

  • Barb Buckley

    I am seriously concerned by this “solution” which definitely feels like a workaround.

    Here’s my problem: I can load the fix and re-publish locally – but to re-publish in the production environment will take weeks, because our CBTs are on a military server. Meanwhile, the users can’t access their courses, and their machines can’t just be rolled back to the previous version of Flash.

    Is there a fix for Flash that will be addressing this, and when will it be?

    • Barb, we understand and agree. We’ve been coordinating with Flash team to get a fix for Flash and are pleased to report that it will come early in the new year. The fix will address this problem and if you are able to wait for the fix, it will correct the problem in Flash. Both content created prior to (without the authoring fix) and after (with the authoring fix) will work in the forthcoming version of Flash. See my post here for complete details.

  • Julie

    Just wanted to check in and see if there was patch coming out for this. I just ran into this myself and while the hotfix worked. A formal patch would be nice.

    • Julie, the patch has been released and will come soon via auto-update.

  • Katie

    I used the hotfix and it worked with two of the videos I needed to fix, but not the other two. Is there something else that could be going on? The issue that remains is whenever the video reaches a point where the viewer types on the keyboard to progress to the next step. The video will not allow typing and will not progress unless you pause and restart the video.

    • Katie, this may be a timing problem with the project – but if you are still seeing the problem, can you send a note to wish-captivate (at) – hopefully you are free to share those project files.

  • Teresa

    I followed the steps, republished my files (to swf) and ran them through aggregator. When I had my coworker test the files (I sent them to her), she could not read them. The error message said that the system wasn’t configured to read the files. She is on IE7, Vista, and downloaded Flash 10. I had saved the files to version 9 flash, so it should play all version 9 and higher.

    Please advise. I tried the other “fix” too (the setup.exe) and that didn’t work either.


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