Our community has embraced social media with gusto, and in the last year this has presented some interesting challenges- for one, the number of forums and sites discussing Captivate related threads have multiplied. While this allowed our users to seek answers in the forum they felt most comfortable in, it also meant that you were missing out on some great discussions happening elsewhere.
Introducing http://captivate.adobe.com : Over the past few weeks we’ve been doing the groundwork to transition our Captivate forum from the current set-up on adobe.com to a more ‘search and social-media friendly’ portal on getsatisfaction.com. This new portal will aggregate discussions from across various forums and enable this community to grow their social media profiles as they participate in these threads across the web.
Use this new forum to seek answers or clarifications from the community, to share an idea or to propose an enhancement for the next version, to seek solutions to a problem you are facing, and even to tell us what makes you happy about this product and the community! The forum is managed by our community champions, the product team, and our customer support staff. We’ll strive to respond to your queries within 24 hrs. You can start today- sign in using your facebook or twitter profiles, or even your gmail or windows live profiles . Very soon, we will also offer a sign-in option using your adobe.com IDs.
More detail on how your social media participation will be integrated with this forum:
Facebook: All discussions on this forum will be reflected on the Captivate Facebook page. And in turn, you can also ask questions directly from the Captivate facebook page- the same will be answered by this community.
Twitter: An aggregated feed of all Captivate related discussions will appear in the twitter tab on this forum. Community members can then respond to the tweets from within this forum in a meaningful manner. These responses and discussion threads will then be available for future reference in an easy-to-search manner.
You could also tweet about any topic being discussed within the forum to draw more attention to the discussion.
Blog: You can also access this forum, search thru the threads and participate in the discussions by accessing the ‘feedback’ tab on our blog
Other key features:
The forum has a great integrated search feature- just type in your question or problem into the window, and click ‘continue’. Before posting your question, the forum displays a list of discussion threads that possibly answer your question. If you do not find an answer, you can go ahead and post this new question.
Email notifications: You can choose to receive email alerts for all discussions you are participating in. You can even choose to receive email alerts for every new discussion thread on this forum- to do this, go to this URL http://captivate.adobe.com/captivate/products/captivate_adobe_captivate and click on the ‘Follow’ button.
The plan is to run both the forums simultaneously for a short while before transitioning completely to this new set-up.