Posts tagged "story"

April 16, 2012

My Experience with Creating a Scenario-based Course: Part 3

In Part 1 of this blog series, I shared my experience about the content acquisition and analysis phase for creating a scenario-based course. In Part 2, I shared how I created a storyline and identified the critical steps in it and further started storyboarding and shared the introduction screen with you. When storyboarding for this course, the single most important thing for me was to keep it conversational and follow the actual lingo that the customer care representatives are supposed to follow.

The introduction screen helped us understand that Lisa was a new joinee in the team and she was about to take her first call. In the next screen, we need to show how she starts the call and what the customer issue was. I got this information by listening to the recorded calls and SME interviews.

Here goes Continue reading…

Posted by poojajaisingh9:03 PM Permalink
  • Loading
  • Categories

  • Archives

  • Authors

  • Recent Comments

    • Elly Brewer: We are using Captivate 8 and loaded into our LMS. When the learner is in a course, and cannot finish, we...
    • Alfonso: I use Captivate 8 on a OSX 10.10 in spanish. After clicking on “Generate audio” an error in...
    • Background Remover: Adobe Know How is really awesome and I am loving this.
    • Background Remover: Seems cool to me. Gonna try :)
    • Background Remover: How you create that design? Can you share whole tutorial with us???
  • Captivate & eLearning Videos

    Subscribe to Adobe eLearning on YouTube.

    Check out the latest eLearning Videos on AdobeTV

Recently Approved