Posts tagged "Technical Support"

September 22, 2011

Training: Import/Export workflows in Adobe Captivate 5.5

Topic: Import/Export workflows in Adobe Captivate 5.5

Description: Join Vish and Dr. Pooja Jaisingh to learn about different import/export workflows available in Adobe Captivate 5.5. In this session, they will show you how to export project captions, preferences, object styles, etc. They will also share some best practices related to these workflows.

Continue reading…

Posted by Vish8:02 PM Permalink

Captivate Hands-on Training: Using Advanced Actions and Variables in Adobe Captivate 5.5 (Part 2)

Topic: Using Advanced Actions and Variables in Adobe Captivate 5.5

Description: Join Vish and Dr. Pooja Jaisingh to create exciting eLearning content and add complex interactivity by using Advanced Actions and Variables. Continue reading…

Posted by Vish7:53 PM Permalink
April 17, 2011

Navigating the LMS Maze with #AdobeCaptivate

This week’s Wednesday eSeminar is now available on demand.


We had an awesome session featuring amazing contributions from Jayashree who handles the Captivate LMS integration and was an incredible source of information during the session. Also helping out were Continue reading…

Posted by Allen Partridge6:53 PM Permalink
February 15, 2011

Fix for Audio cut issue in Captivate 5


Over the last few months, a few users have reported that they have observed an audio cut in the published output of their Captivate projects. This can happen when a continuous audio* is present on all slides of the project and also in the case of discontinuous audio^. If you have observed this issue in your published projects and this is happening even after installing the patch, don’t worry, here are three simple steps you have to follow to get rid of this problem.


Install Adobe Captivate patch from here:

You can also initiate the update process from the application by navigating to Help >> Updates. This will bring up the Adobe Update manager and list the updates available for Captivate.

Read the release notes for the patch here: Follow the instructions mentioned in the “Using the AudioOptions.ini file to obtain the fix for the audio issue” section in the release notes to place the “AudioOptions.ini” file in the Installed folder of Captivate.

Step1 can be skipped if you have already installed the patch. Captivate build number after installing the patch should be

Step 2:

Now launch Captivate and open the project which has Audio cut issue. Select all the slides in the project. (Select the first slide and Shift+Select the last slide). In the Slide PI change the “Slide Exit” action from “Go to Next slide” to “No Action


In the “Publish dialog” tick in the check box “Force re-publish all the slides” and then Publish.

Now the published output should play entire audio present on slides and no audio cut issues should be seen.

* Continuous audio – Audio, with duration equal to slide timing, present on all the slides of the project

^ Discontinuous audio – Audio present only on certain slides of the project

Posted by Ashwin Bharghav3:26 PM Permalink
August 5, 2010

Audio-Video Sync in Captivate published movie

Audio makes your elearning content more engaging and useful to learners. You can add audio to your Adobe Captivate project either by recording yours or somebody else’s voice directly or by inserting a previously recorded audio file (.AVI, .WAV). When you add audio to a slide, it appears as a separate ‘element’ in the timeline. You can synchronize the audio with the slide by adjusting its timeline.

When you publish the project, Adobe Captivate embeds the audio within the output file. The embedded audio can be a single file or multiple files based on the timing and type of audio. Adobe Flash Player that plays the Adobe Captivate movie also plays the audio along with the movie.

Sometimes, you may notice a lag in the audio timing and that it is not synchronized perfectly with the movie. The audio that must ideally end with a slide spills over to the next slide. In this article, let’s examine why such issues occur and how they can be solved.

Why does this issue occur? Before understanding the reason for this issue, let’s first understand how Adobe Captivate publishes audio.

Whenever an audio starts and ends at the same time as that of the slides, Adobe Captivate ‘stitches’ up the audio objects on the contiguous slides into a single file when the project is published.

Suppose the audio on slide 1 runs till the end of the slide as shown below:

Audio spreads till end of slide

Audio spreads till end of slide

The audio on the next slide, slide 2 starts right from the beginning of the slide as shown below:

Audio begins at start of slide

Audio begins at start of slide

In such a case, the audio files on both the slides are ‘stitched’ and published as a single audio file. Similarly, if all the slides contain audio that start at the same time as that of the slides and spread till the end of slide, Adobe Captivate creates a single audio file in the published output.

Note: If the audio on the contiguous slides are of different types (mono and stereo), Adobe Captivate generates separate audio files for each of the types even if the audio starts and ends at the same time as that of the slides.

Adobe Captivate is designed to do so to logically stitch up users’ narrations that are done during or post-recording of a screen or application. A single audio file helps to keep the continuity in the narration intact.

Adobe Flash Player plays the Captivate published audio and stops only when the specified duration elapses or when you intervene and stop it. Therefore, with a single audio file in an Adobe Captivate movie, the audio and video run parallelly at their own pace resulting in synchronization issues.

Is there a workaround? Yes, a very easy one. Tweak the audio timing in such a way that Adobe Captivate generates and embeds multiple audio files in the output. To do so, extend the duration of the slide a little more than that of the audio. For example, if the current slide and audio duration is 4 seconds, extend the slide duration by another 0.3 seconds, and retain the audio duration at 4 seconds.

The following illustration shows the difference between the audio and the slide duration:

Slide time longer than audio

Slide time longer than audio

Now, Adobe Flash player can control the beginning of each audio file at the specified time in the movie.

Posted by Mukul Vinay Lele5:21 PM Permalink
August 9, 2009

Webinar – Driving Self-Service Success in Technical Support

Context – Self-service success is at an all-time low with an industry average of 40%. Self-service Knowledgebases today are mostly based on text based formats – PDF, Doc and HTML.

In this webinar, we will talk about how Captivate has helped create rich media content/videos in knowledgebases to deliver great results on self-service metrics and improving training efficiencies – with no special skills required. The webinar will also show ‘how-to movies’ can help in increasing resolution rates and agent productivity.

John Ragsdale, VP – Technology Research, SSPA and I will be speaking in this webinar.

If you work in the Operations/Quality/Training department in support organizations, you should attend this webinar.

When: Thursday, August 13th, 2009, 9 AM US/Pacific

You can register for the webinar by clicking here.

Posted by Akshay Bharadwaj4:53 AM Permalink
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