Adobe Connect Support Blog

January 16, 2017 /General /Meeting /Seminars /

Connect Add-in not working on Mac OSX

Brief description of Problem: Connect Add-in not working on Mac OSX
Environment: Adobe Connect Hosted /Licensed (Adobe Connect 8 or later)
Operating System: MAC OSX 10 and Later

Resolution:

To resolve the issue where the Connect Add-in is not launching on MAC we need to follow the below steps:

  1. Add the Connect Add-in to the Accessibility option in Security & Privacy Settings
    • Go to System Preferences –> Security and privacy –>Privacy Tab–>and add the Connect Add-in here

 

NOTE:  You may need to click on the lock icon at the left bottom and supply the Admin password to change this setting

4.  Click on the + sign at the bottom of the box to add the Connect Add-in

5.  Navigate to the location  ~/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/adobeconnectaddin and then the add button

Note: If the User’s library is hidden then we need to use the Finder app to navigate to the Library folder.  Go to Finder and use the following menus Go –> Go to folder –>  In the “Go To Folder” dialog box, type ~/Library –> Click Go

 

General, Meeting, Seminars