Adobe Connect Support Blog

October 9, 2020 /Clustering /General /Install /

Adobe Connect 11 On-premise Server Installation Fails due to Security Policies

A particular set of files included in the Adobe Connect 11 installation may be screened out by security policies:

  • “jre\bin\server\classes.jsa”  file might not be allowed on some servers due to security policies prescribed.
  • The file extension “.jsa” seems to be the target of these policies

The issue may happen during attempted extraction of the zipped installer depending on security policies triggering the following errors:

  • 2020-10-08 08:25:29 ERROR UnzipMergeModules:132 – extractFile threw exception -f:\AdobeConnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
  • 2020-10-08 08:25:29 ERROR UnzipMergeModules:103 – unzip threw exception -extractFile threw exceptionf:\AdobeConnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
  • 2020-10-08 08:25:29 ERROR UnzipMergeModules:46 – unzipMM threw exception -unzip threw exception -extractFile threw exception -f:\AdobeConnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
  • 2020-10-08 08:25:29 ERROR InstallAction:3429 – unzipMergeModule threw exception for -JRE64unzipMM threw exception -unzip threw exception -extractFile threw exception -f:\AdobeConnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
  • 2020-10-08 08:25:29 ERROR InstallAction:2296 – unpackJRE threw exception -unzipMergeModule threw exception for -JRE64unzipMM threw exception -unzip threw exception -extractFile threw exception -f:\AdobeConnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
  • 2020-10-08 08:25:29 INFO  InstallAction:117 – ******* FAILED Install Action********

Rather than temporarily invoking a security exception to policy which may cause delays in rollout, you may attempt the following workaround:

  • Rename the classes.jsa file present at:
    • Merge_Modules\JRE64.zip\jre\bin\server
    • Merge_Modules\presenter1.zip\fileset\dist\appserv\win32\builder\producer\JVM\bin\client
    • Merge_Modules\presenter1.zip\fileset\dist\appserv\win32\builder\producerx\JVM\bin\client
    • Or move it out from above locations in the zip to some other location on the system.
  • Perform a preinstall from the installer.
  • Rename the file again to “classes.jsa” or copy the file from backup taken in step 1 at these locations \jre\bin\server\, appserv\win32\builder\producer\JVM\bin\client, and appserv\win32\builder\producerx\JVM\bin\client
  • Run deploy from installer
Clustering, General, Install