Adobe Connect Support Blog

Adobe Connect Mobile Application screen flashes on Xiaomi MI A1 mobiles

Problem Statement: Adobe Connect Mobile Application screen flashes on Xiaomi MI A1 mobiles

Environment:

  • Adobe Connect Hosted /On-premise
  • Xiaomi MI A1 mobiles

Steps to Replicate:

  1. Launch the Adobe Connect mobile app.
  2. Click on enter meeting URL box and the screen will start flashing.

Solution:

This is a device specific issue and it can be resolved by following the below steps.

Steps to Resolve:

  • Go to your phone settings and enable developer mode.
  • Once it is enabled,  please search for “Disable HW overlays” switch and turn it on.
  • Launch the Connect App now and it should work fine.
Adobe Connect Mobile, General, Meeting