Adobe Connect Support Blog

September 11, 2018 /Administration /General /Telephony /

Cannot create ‘MeetingOne NA’ or ‘MeetingOne EMEA’ Audio Profile- seeks ‘Participant Access Code’

Issue Description: Using “MeetingOne NA” or “MeetingOneEMEA” Audio Profile Settings – ‘Participant Access Code’ is seen as a mandatory field to enter
and trying to save it gives-“Invalid Telephony value.”

Environment:

  • Adobe Connect Hosted 9.8.2

Steps To Replicate:

  1. Go to My Profile Section.
  2. Click on New Profile.
  3. Choose “MeetingOne NA” Adaptor (Prerequisite this Adaptor is enabled on the account).
  4. ‘Participant Access Code’ is seen as a mandatory field.
  5. On trying to save participant code it shows – “Invalid Telephony value.

Reason for this behaviour:
This has been identified as a Bug#CONN-4108766.

Solution:

  • This is tentatively fixed in 9.8.2(a)

Workaround: Using API (administrative privilege), we are able to save the MeetingOne NA or MeetingOne EMEA Audio profile:

https://name.adobeconnect.com/api/xml?action=telephony-profile-update&provider-id=XXXXXX
&profile-name=anyname&enabled=true&field-id=x-tel-meetingone-conference-id&value=XXXXXX&
field-id=x-tel-meetingone-host-pin&value=XXXXXX

You will need to provide the info in the XXXXXX sections and the profile-name section.

NOTE: provider-id can searched using API telephony-provider-list
eg: https://XXXX.adobeconnect.com/api/xml?action=telephony-provider-list

Contact the Technical Support team for  any further information or assistance.

Administration, General, Telephony