Adobe Connect Support Blog

September 11, 2018 /Administration /General /Telephony /

Cannot create PGi or Automated Audio profiles

Issue Description: There are no options seen to enter the PGi or Automated Audio profile details.

Environment:

  • Adobe Connect Hosted 9.8.2

Steps To Replicate:

  1. Go to My Profile Section.
  2. Click on New Profile.
  3. Choose “PGi NA” or “Automated Audio”Adaptor (Prerequisite these Adaptor are enabled on the account).
  4. There are no options/fields seen to enter the required audio conference details.

Reason for this behaviour:
This has been identified as a Bug#CONN-4108765.

Solution:

  • This is tentatively fixed in 9.8.2(a)

Workaround: Using API (administrative privilege), we are able to save the ‘PGi NA’ and ‘Automated Audio’ profile

https://XXXX.adobeconnect.com/api/xml?action=telephony-profile-update&provider-id=XXXXXX
&profile-name=anyname&enabled=true&field-id=x-tel-premiere-user-id&value=XXXXX
&field-id=x-tel-premiere-moderator-code&value=XXXXX&field-id=x-tel-premiere-password&value=XXXXXX

You will need to provide the info in the XXXXXX sections and the profile-name section.
NOTE: provider-id can searched using API telephony-provider-list
eg: https://XXXX.adobeconnect.com/api/xml?action=telephony-provider-list

Contact the Technical Support team for  any further information or assistance.

Administration, General, Telephony

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