Adobe Connect Support Blog

April 22, 2019 /Application /HTML client /Meeting /

Participants cannot launch the meeting in HTML client. It gets stuck on “We’re preparing the meeting room”

ISSUE DESCRIPTION: Participants could not enter the seminar room opened with HTML client as it gets stuck on “preparing the room”.


  • Adobe Connect Hosted
  • Version- 10.1

REASON FOR THIS BEHAVIOR: This was discovered as a BUG after upgrading to Adobe Connect 10.1.

SOLUTION: This issue is fixed post upgrading to Adobe Connect 10.2.

ADDITIONAL INFORMATION: This is reported as a BUG# CONN-4109798 and it is fixed with Adobe Connect 10.2.

Application, HTML client, Meeting