Adobe Connect Support Blog

April 22, 2019 /Application /HTML client /Meeting /

Participants cannot launch the meeting in HTML client. It gets stuck on “We’re preparing the meeting room”

ISSUE DESCRIPTION: Participants could not enter the seminar room opened with HTML client as it gets stuck on “preparing the room”.

ENVIRONMENT:

  • Adobe Connect Hosted
  • Version- 10.1

REASON FOR THIS BEHAVIOR: This was discovered as a BUG after upgrading to Adobe Connect 10.1.

SOLUTION: This issue is fixed post upgrading to Adobe Connect 10.2.

ADDITIONAL INFORMATION: This is reported as a BUG# CONN-4109798 and it is fixed with Adobe Connect 10.2.

Application, HTML client, Meeting

Join the discussion

  • By Léa - 6:56 PM on April 25, 2019  

    Hi!

    I am supposed to connect to a meeting but I can’t.

    Yesterday I had the sound (I could hear) but no one could hear me; today, I have nothing. Can’t succeed to connect at all.

    • By bishwajt - 5:29 PM on July 3, 2019  

      I suggest you to contact support at cgsupp@adobe.com for assistance.

  • By Dendra Best - 1:40 AM on April 30, 2019  

    Sorry but we are still seeing this in any Mac logins from iPad or desktop Safari running Mojave 10.14.4

    • By bishwajt - 5:29 PM on July 3, 2019  

      I suggest you to contact support at cgsupp@adobe.com for assistance.