Adobe Connect Support Blog

Connect on-premise: Seminar licenses show as expired following an upgrade to version 9.3.1

Some customers may run into this issue following an upgrade from Connect 9.0.0.1 to 9.3.1 if you use seminar licenses.

After the successful upgrade all seminar licenses show as expired. Re-applying the license file in the console does not help and you see the following message in the debug.log:

[03-03 13:41:48,526] http-80-24 (ERROR) Exception caught in DBRows.populate(), e=java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][SQLServer]Ambiguous column name ‘DATE_END’.
[03-03 13:41:48,527] http-80-24 (INFO) 1ms spid:64 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[03-03 13:41:48,527] http-80-24 (ERROR) Exception thrown
java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][SQLServer]Ambiguous column name ‘DATE_END’.
at macromedia.jdbc.sqlserverbase.ddcg.b(Unknown Source)
at macromedia.jdbc.sqlserverbase.ddcg.a(Unknown Source)
at macromedia.jdbc.sqlserverbase.ddcf.b(Unknown Source)

[…]

To resolve this, run the following query on your database to change the SQL compatibility level:

sp_dbcmptlevel ‘breeze’, 90

If your Connect database is named something other than “breeze”, then put the correct name of the database in the query.

Now re-install your license file one more time.

 

This is also the solution to a related issue: http://blogs.adobe.com/connectsupport/licensed-after-upgrading-to-connect-9-1-exception-occurs-when-clicking-on-meeting-tab/

Please contact Support if you still encounter issues.

Administration, Install, Seminars