Adobe Connect Support Blog

September 1, 2020 /Meeting /Telephony /

Dialout with dropdown to list the country codes under Join Audio Conference is missing

ISSUE DESCRIPTION: Dropdown to list the country codes as Join Audio Conference is missing.

Actual behaviour

ENVIRONMENT:

  • Adobe Connect on-premise
  • Adobe connect version 10.6.2 and above
  • Adobe connect Telephony

SOLUTION:

  1. Create a backup of telephony-capabilities.xml (Location – \Connect\10.6.0\TelephonyService\conf).
  2. Change the XML entry to <capability id=”telephone-number-hint-format” value=”E164″/>
  3. Restart Adobe Connect Telephony service.
  4. Create a new meeting and check again.

Meeting, Telephony