Adobe Connect Support Blog

June 27, 2018 /General /Meeting /

Encounter an error “User limit for the meeting has been exceeded” in connect meeting

Problem Statement: Users encounter an error “User limit for the meeting has been exceeded” in connect meeting.

Environment:

  • Adobe Connect Hosted
  • Adobe Connect On-premise

Reason: Instead of creating a Webinar Host has created a Meeting.

Resolution:

  • To setup a webinar, user should be to be a part of respective webinar managers group like:
  1. Webinar 25 Managers
  2. Webinar 100 Managers
  3. Webinar 500 Managers
  4. Webinar 1000 Managers
  • Follow the steps mentioned below to setup a webinar:
  1. Login to Adobe Connect account.
  2. Click on Administration tab> Users & Group.
  3. Select respective Webinar Managers group> Click Information.
  4. Click on View Group Members>Add the user to the Current group members list.
  5. Click on the Seminars tab> Under My Seminars tab, create a webinar.
General, Meeting