Adobe Connect Support Blog

November 30, 2018 /Events /

Event email notifications are sent using deleted users principal-id in the ‘From’ and ‘Signature’ fields of the email

Problem Statement: Event email notifications shows principal-id of deleted user in ‘From‘ field and ‘Signature‘ of email templates.

Environment:

  • Adobe Connect Hosted accounts
  • Adobe Connect On-premise accounts from 9.8.0.1 version

Steps to Replicate:

  • User A is an Event Manager and assigned Webinar Manager license.
  • User A has created a list of events on the account.
  • User B (Administrator) deletes User A from the account (‘Delete’ and ‘De-identify’)
  • User B now lists himself as a host for the events created in the past by User A
  • Event Email notifications received shows principal-id of user A in the ‘From’ field and signatures of email templates (Thanks, principal-id of user A)

Unexpected behaviour:

  • Event email notifications are sent using deleted users principal-id in the ‘From’ and signature fields of deleted users email.

Expected behaviour:

  • Event email notifications sent should display current hosts name in both the ‘From’ and Signature fields of the email template.

Reason for this behaviour:

  • This has been identified as a Bug#CONN-4108047

Solution:

  • This is tentatively fixed in 10.2

Contact the Technical Support team for  any further information or assistance.

Events