Adobe Connect Support Blog

IOS Users will see black screen if presenter is sharing webcam on a PC or Android device.

Issue: IOS Users will see black screen is presenter is sharing his webcam on a PC or Android device.

Environment:

  • Adobe Connect On-Premise
  • Adobe Connect Version 9.5 onward

Solution:

  1. On connect server open custom.ini ( Location- /Connect/9.X/Custom.ini ).
  2. Add following entries in custom.ini :
    SCREENSHARE_FALLBACK_TO_VP6=true
    CAMERA_FALLBACK_TO_VP6=true
  3. Save the file and reboot the Adobe Connect service.
Adobe Connect Mobile, Meeting