Adobe Connect Support Blog

January 16, 2015 /General /

Microphone Stops Transmitting Audio After Running the Audio Setup Wizard in a Meeting

Problem: Microphone stopped transmitting audio after running audio set up wizard in an Adobe Connect Meeting.

Note: This is fixed in Connect Version 9.4.

Here are the steps that will make the problem occur:

  1. Open the Meeting room.
  2. Enable the microphone within the Meeting room.
  3. Select the microphone and checked that microphone  is working.
  4. Now run the Audio Setup Wizard.
  5. You will noticed that microphone is highlighted however there is no audio emitting.

Result: The microphone stops working after running the Audio Setup Wizard

The expectation: Microphone should not stop working,

This is a bug with Flash Player 11.9 which the Adobe Connect Add-in uses. This has been fixed by the Flash Player Team in its later releases and we need to integrate that fix into the Adobe Connect Add-in.

There are two instant workarounds:

  1. Right-click and open flash player microphone settings -simply opening the microphone settings causes the microphone to work again.
  2. Mute and again unmute the microphone by clicking on the microphone icon in the meeting client.
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Join the discussion

  • By Imon - 9:33 PM on January 20, 2015  

    I was facing Audio Setup problem on my pc. This would be a great solution for me.