Adobe Connect Support Blog

January 23, 2018 /General /Recording /UV /

Missing audio in recording due to paused recording

Issue:

Host had started the audio conference in the meeting room but audio is not available in Adobe Connect recording.

Environment:

Adobe Connect 9 or higher.

Cause :

During the investigation of this bug, the below workflow was found to cause missing audio in the recordings.

Steps to reproduce:

  1. Start a meeting and start recording; i.e  recording 1.
  2. Pause recording 1
  3. Start audio conference.
  4. After conference is started successfully, stop recording 1.
  5. Start another recording; i.e  recording 2.
  6. You will find in recording 2 UV audio is not recorded.

It is advised to avoid this workflow until the issue is fixed.

Contact Adobe Connect support if you have any follow up questions.

General, Recording, UV