Missing audio in recording due to paused recording
Host had started the audio conference in the meeting room but audio is not available in Adobe Connect recording.
Adobe Connect 9 or higher.
During the investigation of this bug, the below workflow was found to cause missing audio in the recordings.
Steps to reproduce:
- Start a meeting and start recording; i.e recording 1.
- Pause recording 1
- Start audio conference.
- After conference is started successfully, stop recording 1.
- Start another recording; i.e recording 2.
- You will find in recording 2 UV audio is not recorded.
It is advised to avoid this workflow until the issue is fixed.
Contact Adobe Connect support if you have any follow up questions.