Adobe Connect Support Blog

MP4 Video Playback in Adobe Connect

If an MP4 does not playback in Adobe Connect using HTML5, or if it queues the client for an installation of the Flash Player, a quick workaround is to append /output/sample.mp4 where sample.mp4 is the name of the MP4 file being shared.

For example with my video of my daughter’s Mozart Flute Concerto posted at: http://platinum.adobeconnect.com/eliza/

Where the MP4 resource is named: 20180506_162153_good1.mp4

The URL playback workaround is: http://platinum.adobeconnect.com/eliza/output/20180506_162153_good1.mp4

Note: To find the name of the uploaded MP4, look under the Download Content tab in Adobe Connect Central:

Adobe Captivate, Adobe Presenter, Content, Flash Player, General, HTML client