Adobe Connect Support Blog

August 11, 2015 /General /

Not a valid email while creating a user for UN-Common email domain

Problem: Not a valid email error while creating a user for uncommon email domain

Description: Email validation discards the uncommon domain name

Method to replicate this problem


Go to Administrations > User and groups > New users
2015-08-11 19_55_16-New User Information


Fill the information for user and use the following email address

Result: We will get an error message “Not a valid email address”

Expected:Connect should create a user.


For Hosted Solution

1: Change the login policy , we need to go to Administration > User and Group > Edit Login and Password Polices and check “NO” on “Use e-mail address as the login”


2: Create the user without email.

2015-08-11 19_56_02-New User Information

Solution for On-Prem deployment

1: Download new version of Email Validator from here

2: Extract the files from ZIP and copy commons-validator-1.4.1.jar

3: Go to \Connect\9.3.1\appserv\web\WEB-INF\lib
Paste the commons-validator-1.4.1.jar
rename the existing commons-validator-1.4.0.jar to commons-validator-1.4.0.jar_old
rename commons-validator-1.4.1.jar to commons-validator-1.4.0.jar

4: Restart the connect service

5: Try creating user with .world domain it will work as expected

Additional Note: We identified this issue in 9.4 and logged as a bug #3988289 which has been fixed in Adobe Connect 9.5 version.