Adobe Connect Support Blog

Receive an error- Invalid login or password while setting up a meeting via Adobe Connect Outlook Add-in

PROBLEM STATEMENT:- Receive an error- Invalid login or password while setting up a meeting via Adobe Connect Outlook Add-in:

 

 

 

 

 

 

 

 

ENVIRONMENT:

  • Adobe Connect Hosted 9.8.1
  • Adobe Connect Outlook Add-in

REASON BEHIND THIS BEHAVIOR:
We have recently discovered a new bug with 9.8  where user is registered on more than one Adobe connect account.

WORKFLOW:

  1. Install the Adobe Connect Outlook Add-in.
  2. Go to Outlook Email>Click on Add-in>Preferences> Select. It will pop-up the below dialog box:-
  3. On Change Server Window, enter the Server URL>Add Server>Ok.
  4. On Set Adobe Connect Preferences window where you need to check the option Always connect using SSL. you will get the below window.
  5. Click Next> Enter the username and password of your Adobe Connect Server.
  6. Click Login. You will receive Invalid Login or Password error message though credentials are correct.

SOLUTION:
This issue is still being investigated since we have logged it as a BUG.

ADDITIONAL INFORMATION:
The BUG is being investigated by our Engineering team.

 

Adobe Connect Outlook Addin, Application, General