Adobe Connect Support Blog

September 16, 2014 /Seminars /

Seminar Session creation might fail intermittently with the “Not Authorized” error for some users

Some users might run into this problem intermittently while trying to create seminar sessions. This is not a very widespread problem; it seems random and is certainly rare.

Problem :

Unable to create a Seminar Session:  It fails intermittently with “Not Authorized” error.

Environment : Connect Hosted

Version : 9.2.x

Method via which issue can be produced :

1.    Login to your Connect application as a Seminar Host.
2.    Go to Seminar > Seminar Sessions > Click “New Seminar Session”
3.    Select a Seminar room with which to create a Session.
4.    Enter name of the Session and click Create.

Result:
It might fail with “Not Authorized” error intermittently. Most if the time it works fine and a session is created successfully.

Workaround to avoid the issue :
Instead of creating a Session from the Seminar Sessions tab, schedule a session from the seminar room itself.

Solution :

This is fixed in Adobe Connect 9.3. Check your account upgrade date here.

 

Seminars