Troubleshooting font-related errors in FrameMaker (2015 release)

Fonts are critical building blocks in FrameMaker authoring. Let’s take a look at some common font-related issues that you might encounter in FrameMaker and their quick fixes.

Issue in installing FrameMaker due to conflicting fonts

FrameMaker installation fails or completes with errors due to conflicting fonts like symbol.ttf or euclid.ttf in the fonts directory (C:\Windows\Fonts\).

Note:  To figure out the exact fonts causing the issue, read the error summary given along with the error information.

Unavailable fonts, troubleshoot fonts

To resolve this issue, create a backup of the Fonts folder (C:\Windows\Fonts\) on your machine, preferably on the desktop. Then from the original folder, delete the fonts causing the issue and retry the installation.

Once the installation is complete, replace the Fonts folder at C:\Windows\Fonts\ with the backup on the desktop.

Issue with unavailable fonts in an imported Word document

When you import a Word document in FrameMaker, you might get errors showing that the document uses fonts that are unavailable.

These error messages are displayed because the fonts in the imported Word document are either not installed on your machine or are not found by FrameMaker.

  font issue, font not available

missing font, unavailable font, troubleshoot font

FrameMaker looks for fonts or font information at the following locations:

  • Printer resident fonts
  • C:\Windows\Fonts
  • C:\Program Files(x86) \Adobe\AdobeFrameMaker2015\fminit\fonts\adobe
  • The maker.ini file, which contains customized font options for FrameMaker. It specifies default font attributes, such as font family, size, weight, font mappings, and font aliases and establishes the criteria for font substitution.

One or more fonts used in the document can become unavailable for various reasons:

  • The document was created or edited on a computer with different fonts installed.
  • The font has been moved, removed, or has become damaged.
  • The default printer for your system has been changed.

To resolve this issue, check the font settings. In FrameMaker, go to Edit > Preferences > General and see whether the Remember Missing Font Names option is selected or not.

remember missing font, font issue, troubleshoot fonts

If the Remember Missing Font Names option is selected, FrameMaker substitutes the unavailable font with another font available on your machine. However, when you open the same file on another machine that has the originally used font installed, FrameMaker uses the original font in the document. If the option is not selected, FrameMaker substitutes another font for the one that’s missing and when you save the file, the substitution becomes permanent.

For more information, check this article.

Do you know FrameMaker now supports right-to-left (RTL) language scripts, such as Hebrew, Arabic, and Farsi? Learn more about bidirectional content authoring support in FrameMaker 2015.