Articles by Donna Morris

Donna Morris, Executive Vice President, Customer and Employee Experience

“Disrupt or be disrupted” is Donna’s rallying cry. From abolishing Adobe’s annual performance reviews to dramatically expanding its family leave policy, she has set the industry agenda while making Adobe a great place to work. She leads the product, customer service, and technical support experience for all Adobe products, in addition to all aspects of human resources and the workplace. She holds a bachelor’s degree in political science from Carleton University, and her “north of the border” accent gives her away as a native of Ottawa, Canada. If Donna were not at Adobe, she would have a home decorating show on HGTV.

Donna Morris, Executive Vice President, Customer and Employee Experience

Building a Customer-centric Culture – Five Lessons Learned

The first time I listened to a customer call was in September 2012. My leadership team was in Utah for a site visit, and we stopped by one of our customer support call centers. I sat with a customer rep, pulled on the headset and had a front row seat...

Donna Morris / 2 weeks ago

Being a Company with Heart

People Magazine’s Companies that Care list debuted for the first time last week, shining a light on how companies connect with their employees and communities. We were honored to take the No. 8 spot. The emergence of this list, and others like ...

Donna Morris / 4 months ago

Yes, You Can Reward Employees without Ratings and Rankings

How do you give employees pay raises without rating and ranking them as part of a traditional performance review process? That’s a question I frequently get asked when I share with people that we abolished performance reviews with an approach, call...

Donna Morris / 5 months ago

2017: The Year Performance Reviews Get the Axe

It’s January and we should all be fired up and ready to make an impact. But for too many companies, the New Year means the start of the performance review season. Managers are burning the midnight oil writing, researching, rating employees and plan...

Donna Morris / 7 months ago

Paid Family Leave Pays Off

  We are just days away from the U.S. presidential election and I have mailed my ballot for the very first time since becoming a citizen. There could not be two more different candidates, but the one issue they do agree on is paid family ...

Donna Morris / 9 months ago

Power of Connecting: Adobe’s First Women’s Summit

Connecting professional women is a powerful thing.  For years we’ve sent handfuls of Adobe women to external conferences, from the Women in Technology Summit to the Anita Borg Grace Hopper Conference, and many others. It was a good investment; tho...

Donna Morris / 10 months ago

The Millennials Myth

This story was originally published on Huffington Post. We are all bombarded by content about millennials - how they study, work, buy, socialize and do virtually everything else. Demographers and researchers typically consider this magical generat...

Donna Morris / 11 months ago

Investing in Opportunity

We have all heard the catchphrase, “equal pay for equal work.” In reality, according to the U.S. Department of Labor women earn $0.79 for every $1.00 earned by men, on average across the U.S.  Of course, that statistic doesn’t tell the whole s...

Donna Morris / 1 year ago

Experience Matters

We all know the difference between a great experience and a bad one.  The waiter who double-checks on your food allergies before serving you the dish you ordered is great; the cashier who asks you to go back and find another matching item with a pri...

Donna Morris / 1 year ago

Is California the Center of the Universe?

Can other regions of the world replicate the unique mix of innovation drivers that California – and especially Silicon Valley – has been able to put into one magical growth elixir? That was the topic of conversation during a panel I participa...

Donna Morris / 1 year ago

What Makes a Best Place to Work?

Today, Adobe was named to FORTUNE’s Best Companies to Work For list, our 16th year of recognition. We are proud to be recognized for creating a great employee experience, especially since this ranking is determined in large part by our employees’...

Donna Morris / 1 year ago

A Place Where Everyone Wants to Work

The diversity challenge has been grabbing headlines recently – from the Oscar nominations to the National Football League. It’s been a hot topic for us in the technology industry for quite a while.  While we’re not quite the NFL, the tech sect...

Donna Morris / 1 year ago
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