Avoid crashes. If you use After Effects on Mac OS X v10.10 (Yosemite), update to Mac OS X v10.10.5.
If you use After Effects on Mac OS X v10.10 (Yosemite), update to Mac OS X v10.10.5.
We can see in our crash reporter data that a lot of folks are experiencing crashes when using After Effects on Mac OS X v10.10 (Yosemite). These crashes are nearly all occurring on old versions of Mac OS X v10.10, previous to the current v10.10.5.
Apple made a lot of great fixes in the Mac OS X v10.10.5 update to fix issues regarding GPU usage by many applications, so it’s a good idea to update to this version of Mac OS X v10.10 even aside from the impact that it has on After Effects.
Because of some additional GPU work done for After Effects CC 2015 (13.6), this version of After Effects is especially affected by the issues in the versions of Mac OS X v10.10 before v10.10.5.
A specific crashing problem with After Effects that is fixed by updating Mac OS X v10.10 to v10.10.5 is one that gives the message “<GPUManager> <2> Sniffer Result Code: 7” when trying to start After Effects. This same problem can also occur on Windows 7 if you have not yet installed Windows 7 Service Pack 1.
To discuss this issue or others, please come to the After Effects user-to-user forum. Please, don’t leave comments on this blog post, since the blog commenting system just isn’t set up to have conversations and engage in troubleshooting.
Please submit bug reports here.
Stay tuned to this blog for news next week about a bug fix update that we are currently working on to address a few issues in After Effects CC 2015 (13.6).