Adobe Creative Cloud

April 22, 2008 /Audition /

Audition 3 and Windows Vista SP1 Compatibility

Over the weekend there were reports on our support forums from users having problems launching Audition 3 running the latest release of Windows Vista SP1. This problem was also reported yesterday in InformationWeek. Since these reports surfaced our engineering team has been working to determine what is causing it. So far we have only been able to re-create the problem once on a 64-bit version of Vista SP1. We have not been able to reproduce the issue on a 32-bit version of SP1. If any of you out there have experienced problems launching Audition 3 on Vista SP1 please leave a comment here with details of your system configuration.

The report in InformationWeek gave the impression that anyone trying to run Audition 3 on Vista SP1 would run into this issue. It appears from our tests to date that this is an isolated issue that is happening to a minority of users. As with any major operating system update, our engineering team did extensive testing prior to the launch of Vista SP1 to ensure Audition was compatible with this update. At this point it’s too soon to know what is causing the issue being reported, but rest assured we are working on it and will post an update once we know more.

Lawson

LATEST UPDATE: To resolve these issues please download the Audition 3.0.1 patch here:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4237

Audition

Join the discussion

  • By Anonymouse - 9:05 PM on April 22, 2008  

    Audition worked before I installed SP1 and the latest updates, but it doesn’t work anymore after that.I have an Acer Aspire 5050, with everything in it’s original state except I have Vista Home Premium, and 4 GB’s Ram.

  • By Alex - 8:15 AM on April 23, 2008  

    Hi, i use Vista 32 bit and before SP1 my Audition 3 worked perfectly.After SP1 i can open Audition3, i can assing channels, i can do everything… but i notice several problems during the record of glitching, missing seconds of audio, and sometimes the record totally stops (the timeline and the timerecord continues to go on, but NOT the Wave writing on disk).I updated audio driver, i reinstall the latest Asio driver of the Firewire Mixer (we use a Phonic HB24 MKII), i updated the Nvidia Drivers… i have tryed lots of things, but without success.As i say, i use Vista Home Premium 32 bit, with an HP Notebook (Core 2 Duo 2 Ghz, 2 MB ddr2, 160 GB hard disk, Realtek audio HD ecc… ecc… i think is not important my hardware configuration, because before SP1 all works perfectly).Greeting from Italy,Alessandro

  • By Ron - 6:06 PM on April 23, 2008  

    Hey Guys,Please take a look at the following post on our Audition user forums.http://www.adobeforums.com/webx?128@@.59b509c9I have posted a potential workaround for a “Data Execution Prevention” problem on Windows Vista 64 Bit SP1 that may help.Thanks,–Ron DayAdobe Audition Quality Engineer

  • By Valentin - 8:42 AM on June 26, 2008  

    Thanks, Ron! It really helps!

  • By Mike - 6:24 PM on June 28, 2008  

    after doing updates after installing vista sp1 audition fails on me[premiere2.0LibrariesAslFoundationSrcPathUtils.cpp-741]with this errorand this onethe instruction at 0x4817d306 referenced memory at 0x0000001c the memory could not be readive had this on business 32bit and ultimate 32bit

  • By caroman - 7:25 AM on July 5, 2008  

    Hi, I have a problem too. I have installed Audition 3 on my Notebook Hp Pavilion Dv9700t, Windows Vista Ultimate 64 bit, service pack 1 and with all the updates. Audition3 was installed but never worked.

  • By Allen - 11:40 PM on August 4, 2008  

    Its clear that the problem only happens to the Vista SP1 64bit users.

  • By Reza Ghiabi - 9:43 AM on September 16, 2008  

    HiI had the same problem. I changed “My documents” to its defult folder and my problem has been solved!!

  • By Danny - 11:45 AM on September 28, 2008  

    Hi there,After installing SP1 on my Vista 32-bit, Adobe Audition doesn’t allow me to save any files (Mixdowns etc)..

  • By Oliver Ehmer - 11:59 AM on October 8, 2008  

    Hello,I installed Audition 3.0 on Windows Vista SP1 and also get the error[premiere2.0LibrariesAslFoundationSrcPathUtils.cpp-741]It is a 32 windows version, the woking language is German, The documents folde is in default setting.The published path does definately NOT help.What to do?

  • By Vlad - 3:57 AM on December 23, 2008  

    Hello,I installed Audition 3.0 on Windows Vista 64-bit SP1 and also get the error[premiere2.0LibrariesAslFoundationSrc PathUtils . cpp – 741]R6025 – pure virtual function call

  • By adam - 4:53 AM on December 23, 2008  

    i have vista 64 bit sp1 Running audition 3 and the following message appears pathutils.cpp-741 then the application closes.This appears on any version of adobe audition licenced or trial. The app works on 32 bit vista not 64 GGGGRRrrrrrr….

  • By Lawson - 2:39 PM on January 5, 2009  

    Hi Folks,Please download the Audition 3.0.1. patch. This should resolve the Vista 64-bit SP1 issues.http://www.adobe.com/support/downloads/detail.jsp?ftpID=4237Regards,Lawson

  • By Ron Dial - 12:31 PM on January 8, 2009  

    I had not used Audition since 1.5. This week I needed something better than Soundbooth CS4, and downloaded a trial of Audition 3.0.First computer is an Intel Board DQ35J, Intel Quad Processor. 8 GB DDR2 RAM, running Vista Ultimate 64 SP1. Master Colletion CS4 installed, no problems detected.When Audition is initiated, an error appears: “To Protect your computer, Audition has had to stop.” Error leads to the “Data Execution Prevention” system. I then turned DEP off for every executible file I can find for “audition,” the error still appears and still stops.Event log simply says Event 1000. Details only state that it stopped with same DEP message. Unknown faulting module. Event viewer shows no other event recorded.I then designated the executible file to “run as Windows XP SP3.” Same stop and same error.Downloaded the trial version to a PC- ASUS motherboard, Intel socket 775 dual core processor, 8 GB DDR2 RAM, running Windows XP 64 SP3. Audition trial runs fine.Hope this helps. Feel free to contact me.

  • By Ron Dial - 12:52 PM on January 8, 2009  

    Following recent post, I downloaded 3.0.1 patch 4237. Audition progresses farther. I now get an Audition error: “cannot locate any supported audio device.”Running Vista Ultimate 64 SP1.Motherboard is Intel DQ35J with onboard audio:-Intel High Definition Audio Interface, 4-channel (2 +2).-Realtek ALC268-GR Audio Codec.

  • By Vea Lai - 4:48 AM on January 13, 2009  

    Hi, I have a problem too. I have installed Audition 3 on my PC-Hp m9038hk, Windows Vista Home premium 32bit,Audition3 was installed but never worked.i runs with a mistake about:問題簽章:問題事件名稱: APPCRASH應用程式名稱: Audition.exe應用程式版本: 3.0.7283.0應用程式時間戳記: 470d9498錯誤模組名稱: StackHash_aa48錯誤模組版本: 6.0.6000.16386錯誤模組時間戳記: 4549bdc9例外狀況代碼: c0000374例外狀況位移: 000af1c9作業系統版本: 6.0.6000.2.0.0.768.3地區設定識別碼: 3076其他資訊 1: aa48其他資訊 2: 97d9acb28d368745c1002358a22bdb23其他資訊 3: 6389其他資訊 4: 7a70f50f4ae71e357fee96a5e5efb480Are there some Solutions for me?

  • By Susan LeGendre - 1:52 PM on January 27, 2009  

    I have downloaded your patch and it still didn’t fix the problem. I can’t even open the program. I’m running a 64 bit version of Windows Vista on a Dell Studio PC with all standard settings. The only version of Audition I can get to somewhat run on here is 1.5.

  • By Harold - 3:14 PM on February 15, 2009  

    I just now transferred my Audition 3.0 from Vista 32 bit to 64 bit and got the dreaded DEP warning. I came to Adobe’s sight, did a quick search and voila, the fix was right there to download. Thanks guys

  • By sasmita - 3:14 AM on March 31, 2009  

    Hii am having vista home premium 32 bit.its creating processing noise when there is nothing to process.kuoooooonnnnnn…… while recording in adobe audition the same noise is coming in my recording.what to do ??? mail me.please suggest me some thing

  • By Pablo - 5:32 AM on March 31, 2009  

    The solution is this patch of adobe…http://www.adobe.com/support/downloads/detail.jsp?ftpID=4237Bye guys…

  • By Steve - 3:18 PM on June 10, 2009  

    I still can’t get it to work, even with the patch. windows 64 bit on hp. I keep getting a DEP protection pop up that automatically closes Audition. Turned it off but still get the same.

  • By Tim Conner - 11:27 AM on July 13, 2009  

    I am using Vista Home Edition with SP2 and trying out the Audition 3.0 program. However, I get the dreaded “cannot find the audio” message. The codec is Realtek and I have used Audition 2.0 before and it worked fine. What is the solution to make Audition 3.0 work?

  • By arthur - 10:58 AM on July 29, 2009  

    I changed “My documents” to its defult folder and my problem has been solved!!

  • By cemego - 1:04 PM on August 6, 2009  

    the audition 3.0.1 patch does not solve the “could not find supported audio device” in vista 64 sp2. audition is NOT a 64 bit app and it is UNSTABLE on vista 64 sp2. prove me wrong sometime this year.

  • By Lawson - 5:12 PM on August 6, 2009  

    Hi Cemego,The error you’re getting doesn’t have anything to do with Vista 64. It’s most likely a device driver issue.We’ll have someone from our support team contact you to figure out what’s causing this error.Regards,Lawson

  • By Larry - 9:26 AM on August 23, 2009  

    So what was the solution?

  • By Lawson Hancock - 12:56 PM on August 24, 2009  

    Hi Larry,We sent instructions on how to re-install the device. Are you having similar issues?-Lawson

  • By David Hutcheson - 1:41 PM on August 27, 2009  

    We have used Audition going back to when it was Cool Edit Pro. Ironically, the old programs worked well on Windows 98 and XP, but after installing Audition 3 on VISTA, we get the error message “Cannot find supported audio device”. First of all, what kind of audio device does Audition support? Is there a fix for this?Thanks,Dave Hutcheson

  • By Lawson Hancock - 5:41 PM on August 27, 2009  

    Hi Dave,Have you installed the Audition 3.0.1 patch?-Lawson

  • By Eddie D - 2:32 PM on September 23, 2009  

    It’s happening to me now, and I should’ve heard my brother when he told me to stay with pro-tools, it is just an other pc program, you can keep the $349, I will guarantee that many other don’t fall in the same windows games and their cheap programs.

  • By Lawson Hancock - 9:47 AM on September 24, 2009  

    Hi Eddie,Have you download the 3.0.1 patch? If so, please provide more details about your system and exactly what error you’re getting so we can help troubleshoot the problem.Regards,Lawson

  • By fito guevara - 3:17 PM on October 17, 2009  

    I’ve already installed the above mentioned file-patch, but I still get an error: “Adobe Audition could not find a supported audio device. Please check your device settings”. I have a HP Pavilion dv6 notebook, windows vista home premium service pack 2, 64 bits.Thanks for the help.

  • By adam - 7:43 PM on October 17, 2009  

    I had the same issue after updating 32 bit SP1 and i read the post that said to change “my documents” in the start menu back to it’s default…it worked instantly. thank you

    • By Roffa - 11:02 PM on December 6, 2010  

      What’s this moving “my documents” to the right place got to do with the problem that I can’t install AA3.0 on vista32?

  • By andre - 1:02 AM on October 27, 2009  

    Hi,same problem – a brand new installed clean Windows 7. no modifications done so far by any programme like Tune Up or similar ones. The error message I get is: .. could not find a supported audio device. please check device settings.Have installed the latest Realtek HD 2.35 driver and don’t know what to do now. Any suggestions ?

  • By Lawson Hancock - 2:51 PM on October 29, 2009  

    Hi Andre,We haven’t been able to recreate this issue in our labs with Windows 7 and a Realtek HD. Can you please provide us additional details on your system configuration so we can try and reproduce the problem.Regards,Lawson

  • By Brent - 5:31 PM on October 29, 2009  

    Add this to the list – I just rebuilt my system with Windows 7, 64bit. Before this I was running Vista SP1 64-bit and both AA2 and AA3 worked fine.I got the 7 machine built, installed AA2, then AA3, and both fired up without any issues – and that is using the drivers Windows picked out for my audio card which is a SoundMAX HD (chip is really an ADI1988AB).Now, this evening I went to fire up AA2 and start editing a podcast and got the dreaded “audition could not find a supported audio device” error. Between today and last night nothing changed. No patches, no reboots, nothing. AA3 still fires up ok, but I need AA2 for editing podcasts (I need to adjust the edges of clips in groups without adjusting ALL clips in the group – on a side note, it drives me nuts that this was changed and we don’t have an option of using the AA2 functionality, but nobody cares so I’ve given up on that battle).Anyway, I’ve since tried every compatability mode, installing the official Win7 drivers for my card, deleting my AA2 profile folder, and nothing works. Doesn’t make a lick of sense does it?

  • By Brian Andrews - 9:13 PM on November 5, 2009  

    Okay Adobe,Here’s my two cents. This IS a 64-bit problem.I am running a Gateway FX7026 that I’ve had up and running for over a year now. (Intel Core2 QUAD 9300, 8GBs DDR2 RAM).I had a RAID error that forced me to replace the failing HD. I replace the drive, rebuilt the RAID, then proceeded to restore the ENTIRE system from ZERO, (using the supplied DVDs from Gateway).THAT installation went fine! Vista 64-bit was up and running like a new kitten. Installed ALL of the updates from Gateway for the system’s drivers. Installed the Vista service packs one by one. Everything was still going well at that point.Adobe CS4 Production Premium installed just fine. (Although, I DID run into the whole “DEP” error with it at first.) The system’s performance DOES seem to be a GOOD BIT SLOWER than what I remember. (ie. renders seem to take FOREVER now).Installed Audition 3. Seemed to be fine. Installed okay. Went to use it, everything was reactive and smooth. Installed the Audition 3 patch. Went to use AA3 again, THEN I got the “can’t locate any supported audio hardware”.Once AA3 is shut down, something happens THEN. I say this, because I am now haveing to uninstall, then REinstall AA3 EVERYTIME I need to use it.The “integration” between AA3 and CS4 is perfectly USELESS now…And, in MY opinion, growing VERY quickly, so is Adobe’s developers and their support from the public that is quickly waning from this OBVIOUS LOSS LEADER.You know, you guys USED to be the TOPS, (for PC), in my book. I PAY for EVERY LICENSE that I’ve EVER HAD. I do so to support future development and up-to-date support for current programs.I’d get this problem together rather quickly. You really ARE close to NOT HAVING A JOB complaining about users like me. If support like this continues for professionals that have stuck by you from the initial “takeover”, you’ll have no product to sell….. SOON.

  • By p schumacher - 5:33 PM on December 6, 2009  

    I use Audition 1.5. When installing the driver update (aspi_471a2) for 1.5 the error messages is ” this driver update doesn’t work with the current Windows program. contact the program professionals and let them know you need either 32 or 64 bit.”My Vista Home Premium needs a 64 bit. HP Pavilion Model a6700f.Assuming the Audition3 patch won’t work for 1.5, what my next step?Dare I say I just ordered windows 7.

  • By David hutcheson - 12:59 PM on December 19, 2009  

    Lawson,I installed the patch and saved it in “my Documents’ and I still get the error message. Then saved it in the Adobe folder with audition and Premiere. No joy. I have a six-month old quad-core HP Pavillion, if that helps. Almost ready to install Windows XP. Would that help? Do Audition and premiere work better on Windows XP or Windows 7? If I install a new OS, how can I transfer Audition without it thinking I’m putting it on an additional computer?Thanks,Dave

  • By Lawson Hancock - 12:59 PM on December 21, 2009  

    Hi Dave,After you download the patch, make sure to extract the zip file and double click the file called “Audition 3.0.1 Patch Setup.exe”. Make sure to perform the installation with Audition 3 closed and this should install the patch properly.As for your other questions, Audition works great on Windows XP and Windows 7, so either one will be fine. Windows Vista has known issues with audio recording (using any audio application), but these problems appear to be resolved in Windows 7 as well.When you are ready to move Audition to your new machine simply open Audition on the old machine and go to Help > Transfer Activation. Follow the steps to deactivate the program and remove the serial number from the machine. Once that is complete you will then be able to activate your serial number on the new OS.Let me know if you continue to have problems with the installation of the patch.Thanks,–Ron DayAdobe Audition Quality Engineer.

  • By Anjuman - 4:22 PM on March 27, 2010  

    even after installing with the patch, when trying to open the Audition the DEP message comes up saying that the DEP has closed Audition. i adjusted the setting of the DEP but nothing seems to work.

  • By Lawson Hancock - 3:34 PM on March 29, 2010  

    Hi Anjuman,I’m not sure why this is happening. Try the following:1. Uninstall the Audition 3.0.1 patch.2. Uninstall Audition 3.0.3. Install Audition 3.0 using the serial number given at the time of purchase.4. Install the 3.0.1 patch before launching Audition 3.5. Launch Audition 3.0.1 and see if the issue is resolved.If the problem continues, please email sndbugs@adobe.com.-Lawson

  • By MacGyver - 4:09 PM on April 24, 2010  

    I have Audition 3.0 running on XP Pro.It has an annoying habit of crashing on a regular basis when I select “Effects > Amplitude and Compression > Normalize (Process)”.As soon as I click “Normalize (process)” I get the Windows ‘klunk’ sound (ie an error has occurred), then the information box stating:Microsoft Visual C++ Runtime LibraryRuntime Error!Program: C:Program filesAdobeAudition 3.0Audition.exeR6025 – pure virtual function callSometimes it will happen with EVERY track I try to edit, sometimes it will do it once in every three or four tracks, sometimes it will hardly do it at all, but it’s becoming VERY annoying.I have to click Ok, then the program closes. I then re-open Audition and I get the message “A previous session of Audition exited prematurely. You may continue the session now, delete it, or continue the session another time”.I click “delete”, then I am good to go again.I have tried clearing the “Workspace files” (as mentioned in other forums about this problem) and it made no difference.

  • By susan - 10:22 PM on May 7, 2010  

    i am having vista home premium 32 bit.its creating processing noise when there is nothing to process.kuoooooonnnnnn…… while recording in adobe audition the same noise is coming in my recording.what to do

  • By Mary - 2:21 AM on June 22, 2010  

    It is a good thing that this Audition running on Vista problems are just isolated cases. However, the unlucky few who have this problems are really having a hard time trying to figure this out. Hopefully, more information and help would be posted to the benefit of those few unlucky people.Mary

  • By ribs poruma - 3:51 AM on August 10, 2010  

    i am running aa3 on wxp pro, is was working fine,then it says in cannot find supported audio divice.. can some one help me please

  • By Ron Day - 5:10 PM on August 10, 2010  

    As long as you have a valid sound card on your machine, Audition will launch just fine. In this case it appears that either your device is not working properly in Windows XP OR there has been a problem that caused Audition to think there is no sound card.

    First: Make sure you have a sound card and that you can hear sound when playing files through Windows Media Player (or another audio player on the machine).

    Next: Follow the instructions below carefully to reset Audition’s preferences. These instructions assume you have Audition 3.0 or 3.0.1. If you have an earlier version the folder names may be something other than “3.0″.

    1. Close Audition if it is already running.
    2. Go to C:Documents and Settings[YOUR USER NAME]Application DataAdobeAudition
    3. Rename the “3.0” folder to “3.0_Original”.
    4. Go to Start > Run and type in “regedit” (without the quotes)
    5. Browse to HKEY_CURRENT_USERSoftwareASIO
    6. Right click on the folder “Audition 3.0 Windows Sound” and rename it to “Audition3_Original”.
    7. Browse to HKEY_CURRENT_USERSoftwareAdobeAudition
    8. Right click on the folder “3.0” and rename it to “3.0_Original”.
    9. Launch Audition and it should repair the hardware settings situation and run properly.

    –Ron

  • By ez - 10:15 PM on September 16, 2010  

    even tho i did the same thing step by step like “Ron Day” said it above but there is no hope, aa3 still didnt work, this issue again “Cannot find supported audio device” , any1 can find the way out ? (runnin on window 7)

  • By Tommy - 10:22 PM on October 26, 2010  

    OS Name Microsoft® Windows Vista™ Home Premium
    Version 6.0.6002 Service Pack 2 Build 6002
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name OWNER-PC
    System Manufacturer HP-Pavilion
    System Model KJ379AA-ABA a6400f
    System Type X86-based PC
    Processor Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 5.43, 9/10/2009
    OS Name Microsoft® Windows Vista™ Home Premium
    Version 6.0.6002 Service Pack 2 Build 6002
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name OWNER-PC
    System Manufacturer HP-Pavilion
    System Model KJ379AA-ABA a6400f
    System Type X86-based PC
    Processor Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 5.43, 9/10/2009

    This is the error i get Adobe Audition Could Not Find a Supported Audio Device!!!
    I did everything possible still no luck :(, this is so damn frustrating.
    What is the SOLUTION? ANYONE!!!

  • By Ruby - 1:21 PM on December 6, 2010  

    ia have a problem starting adobe audition ( Adobe Audition Could Not Find a Supported Audio Device ) . I have Gamesurround Muse™ 5.1 DVD soundcard . Plz reply

  • By Kevin - 2:35 PM on April 9, 2011  

    RON YOU ARE THE MAN! ATTENTION: READ NO FURTHER. This is the solution. Ron, How did you get so smart?

  • By malaysiagirl - 5:07 PM on April 28, 2011  

    reports on our support forums from users having problems launching Audition 3 running the latest release of Windows Vista SP1.
    http://khmergame.com thank post

  • By Tom Felle - 11:51 AM on September 5, 2012  

    Hi
    Help please! I am running Adobe Audition 3.0 in a journalism school on XP. We’ve upgraded to Windows 7, and Audition is just not working. The 3.0.1 patch worked for the 64 bit machines, but not for the 32 bit machines. Is there an equivalent patch for 32 bit machines? Help please!!!

  • By Tom Felle - 11:52 AM on September 5, 2012  

    Ps – the message is “adobe audition could not find a supported audio device. Please check your device settings”

  • By durin - 4:31 PM on September 6, 2012  

    Hi Tom,

    Was this a fresh installation of Audition on a fresh installation of Windows 7, or did you upgrade to Win7 from XP or Vista?

    What you’ll want to do first is verify which audio device is enabled in Windows first. To do this, right-click on the speaker icon in your Windows system tray and choose “Playback Devices.” Make certain your preferred audio device is visible and set as the Default Device. Click the “Recording” tab and do the same there.

    If this was an upgrade of Windows, rather than a clean installation, you may want to reset the preferences to allow Audition to rebuild them. These are located at C:UsersAppDataRoamingAdobeAudition You may need to type the “AppData” directory manually as Windows hides it by default. Inside there, rename the “3.0” directory to “3.0.BACKUP” then launch Audition.

    If this fails to work, please feel free to send us an e-mail to audbugs@adobe.com and I can continue troubleshooting with you directly.

    Thanks!