Adobe Creative Cloud

November 5, 2009 /Audition /Soundbooth /

Audition and Soundbooth Up and Running on Windows 7

Now that Windows 7 has officially been released by Microsoft, we have received many questions about Audition and Soundbooth compatibility. We are pleased to report that the current versions of Audition and Soundbooth are working well with Windows 7 and many of us here have already made the switch on our primary machines.

We worked closely with Microsoft during the development phase of Windows 7 and were able to iron out any incompatibilities early on. We are currently using Windows 7 on many of our test machines and have been pleased with the performance of Audition and Soundbooth with Windows 7.

Please let us know if you find any problems using Audition or Soundbooth with any flavor of Windows 7. Also, be sure to check with your sound card or audio device manufacturer for any device driver updates.

Ron Day
Quality Engineering Lead

Audition, Soundbooth

Join the discussion

  • By CC - 4:59 PM on November 18, 2009  

    How did you do it?! I can’t for the life of me get Soundbooth CS4 to run under Win7x64, I’ve tried different compatibility modes, running as Administrator, etc and nothing allows me to get past the ExporterAVI filter at startup before crashing.

  • By Lawson Hancock - 1:48 PM on November 20, 2009  

    Hi CC,This is most likely a device driver issue with your video card or some type of plugin problem and not a specific Windows 7 issue. See this forum thread for more info and suggestions on how to resolve it.http://forums.adobe.com/thread/403018Regards,Lawson

  • By air - 8:42 PM on November 20, 2009  

    i cannot for the life of me get aa3 to run unter win7 x64.i have tried several reinstalls, from clean os installs, and it always freezes up at the cannot find support audio device error.just built a new i5 system. using an intel dp55wg mobo with the latest drivers up to date from intel, realtek sound drivers.

  • By CC - 6:48 PM on November 23, 2009  

    Well it was a simple fix based on a problem with the ExporterAVI Plug-in.In the [install directory]Adobe Soundbooth CS4Plug-insCommon folder there is a file called Blacklist.txt, I simply added the offending plugin to the list (“ExporterAVI”) and was able to launch Soundbooth again.Much as people want you to go through an inquisition about OpenGL drivers and have you reinstalling entire operating systems, it boiled down to a simple plugin. Blacklist the offending one and narrow down the issue.

    • By PjTraveler - 6:41 PM on February 25, 2011  

      Thanks for figuring this out. I was having the same problem, and once I blacklisted the ExporterAVI I was able to have it load. I never did see an update for the exporter.
      🙂

  • By Greg - 10:46 AM on December 10, 2009  

    I am using W7x32.I have Audition 3.0 and I am having problems with the the program freezing in multi-track mode. I have gotten several errors, one being R6025.Any thoughts?

  • By Lawson Hancock - 5:08 PM on December 14, 2009  

    Hi Greg,I’m not sure what’s causing this problem. Please send a list of the steps you take prior to it freezing along with your system info (Help>About>System info) to audbugs@adobe.com.Regards,Lawson

  • By alex - 3:58 PM on December 29, 2009  

    Just a quick note that there are still loyal (but grumpy) users waiting for the mac version of audition.Is it really that hard to port?

  • By Crazy Bob - 1:14 PM on January 4, 2010  

    We all wait for Adobe Audition 4 and hope that it will bring innovation & easy to use interface.No more CPU/ram hungry software please !

  • By Kevin Wagner - 8:45 PM on January 20, 2010  

    Having trouble with Audition changing bitrates after a recording pause. Support was no help and quite frankly I’m looking for a new audio editor for our broadcast shop. The last two installs of Adobe were painful and this new problem with 3.0 is a deal breaker.

  • By Lawson Hancock - 10:49 AM on January 21, 2010  

    Hi Kevin,Are you running Audition 3.0.1 with Windows 7? Send me some details about your configuration and I’ll have someone follow-up with you to try and figure out what’s happening.Regards,Lawson

  • By Theo Schoegje - 8:48 AM on January 22, 2010  

    Since I installed the latest realtek driver I got some strange error messages.With help from the Forum I could solve most of them.But the major one the R6025 error still maintains.I have a Medion computer with a Core2 duo processor only 1MB memory.The OS is Windows7 32bit. There is about 1.2 TB free HD space.The version of Audition is 3.0.1When I start Audition 3.0.1 I come to the multisession tab. When I try to go with the mouse to the edit tab it does not allow me or it gives me the message: Shutting down…To continue working where you left off, please restart Audition. with only the Ok Button. When I click that I get the R6025 message.When I load a file in the multisession tab and then try to drill to the edit mode I get the same messagesregards,Theo

  • By Audio Geek - 7:43 AM on February 2, 2010  

    Please, please, please include more routing features in AA4! We need side chaining routing capability to VSTs desparately! Thanks.Lono

  • By Tom - 1:53 PM on February 19, 2010  

    I just loaded AA3 onto a brand new Dell running Windows 7 64 bit. Everything seems to be working fine except that it pops up an error message that reads: The currently installed soundcard driver does not support DirectSound Input. Recording audio is not possible.This is a real problem. When I check the sound settings I don’t see anything listed under input.When I called support they gave me a link to upgrade the driver on my Realtek soundcard. Did it and nothing changed. Up popped the error message.Could it be that there is a setting in either AA or Win 7 that is messing with this? I haven’t plugged anything into the input ports yet. Might that trigger it? If so, how do I get in and change the setting so that it always reads the inputs and kills the error message?Thanks,Tom

  • By Lucho - 6:35 PM on February 23, 2010  

    Tengo el Audition 3 instalado en win 7 ultimate x 32 bits, pero usando algunos efectos como el ecualizador grafico bloquea o congela el software y toca cerrarlo con el administrador de tareas. Hay alguna solucion???Help please!!!

  • By Lawson Hancock - 1:01 PM on March 1, 2010  

    Hi Tom,If the problem is just input, and Audition is able to recognize the output device and playback properly, then the culprit is likely the change in input device behavior introduced in Windows Vista and continued in Windows 7. Microsoft made some substantial changes to the internal audio system with Vista, and in many cases, it can manifest itself in the manner you describe.The simplest method to determine if this is the case, and resolve it, is to open Windows Recording options by right-clicking on the speaker icon located near the clock at the lower right corner, and selecting “Recording Devices.” In the dialog that opens, click to select the input channel you intend to use (Line Input, Microphone Input, etc) then click “Set Default.” Click OK, then restart Audition and see if it is able to recognize the input.Newer audio devices may also recognize if there is no cable in the input channel, so you may want to ensure you have a source connected to the channel you’ve selected.If these instructions don’t help, please let me know. You may want to download a universal ASIO wrapper for WDM devices from http:///www.asio4all.com/ After installation is complete, you can configure Audition to use ASIO4ALL as the audio driver, then open the device Control Panel for additional configuration options. As Audition 3 is a native ASIO application, a “middleman” driver is required for Audition to communicate with devices without native ASIO support. I would also highly recommend installing the Audition 3.01 update patch, which is available on adobe.com, as it addresses several performance and stability issues as well as corrects issues introduced with Vista.Please let me know if you’re successful, and have a great day.Durin GleavesAdobe Audition

  • By Lawson Hancock - 2:55 PM on March 1, 2010  

    There is a discussion on our user forum that may help resolve this issue:http://forums.adobe.com/message/2387860#2387860

  • By Justin - 6:29 AM on March 5, 2010  

    Hi Lawson,Could you help me with my recording issues? I have installed Audition 1.5 on my Windows 7 64 bit OS and can’t seem to record. I downloaded the trial version of 3.0 and come across similar issues which I will explain below. I am all set to purchase the full program but I need to get these recording issues resolved first:Whenever I record something, on either Stereo Mix or Mic In, I pick up feedback and/or I pick up myself either typing or whatever ambient noise around me. The feedback is alot of distortion, hiss, hum, and just noise. What are the proper settings for me to record cleanly. Also, there has to be a simple way to go from recording line-in to wave-in right? Or do you have to change the default device every single time?Everything else works great but you could please help?

  • By Lawson Hancock - 11:06 AM on March 5, 2010  

    Hi Justin,It sounds like you may have incorrect inputs set within Windows which could be causing you to pick up signal from other sources that you don’t want.Try this:1. In Windows go to Start > Control Panel2. Open up the ‘Sound’ dialog from within the Control Panel.3. Click the “Recording” tab.4. Make sure the inputs for the device you are trying to record through are set as Default. This is where you choose where you want to record input from in Windows.5. Now you can test this to make sure Windows is at least getting the audio: Go to Start and type “Sound Recorder” (without the quotes) into the Search bar and run Sound Recorder. Hit the Record button with audio pumping into your default input and see if that works to capture the audio input you want.6. Once you get Sound Recorder working you will know the signal is coming in properly and Windows is getting the audio.7. Now open Audition and go to Edit > Audio Hardware Setup.8. On the Edit View tab and choose the Audition 3 Windows Sound driver.9. Click the “Control Panel” button in the Audio Hardware dialog and make sure you have the appropriate inputs chosen that you are trying to use.10. Once that’s done, choose the input you want to use from the drop-down list in the Audio Hardware Dialog and click OK.11. If you are using Multitrack, make the same changes in that tab as well.As long as your sound card is pumping the audio through Windows and the correct default device is chosen in the Windows Control panel, Sound Recorder should be able to capture that audio and so should Audition.Cheers,Lawson

  • By Jack - 8:44 AM on March 6, 2010  

    I don’t see how you can have Soundbooth up and running on Win7 when the preliminary Microsoft Compatibilty test says the my Soundbooth CS4 will not run without some upgrade of some kind. I have submitted a Support ticket for this. And what do I do if I switch over to MAC???

  • By Justin - 6:18 AM on March 7, 2010  

    Thanks Lawson! I recorded the show I engineer yesterday and it worked great. I plugged in headphones also just in case this mysterious mic picked up any of my ambience.My next question is: should I bother with finding an ASIO card? On the Adobe Audition troubleshooting tips, they mention to use an ASIO card if you have it. If so, what ASIO cards do you recommend with Audition?Thanks again for your help, I greatly appreciate it.

  • By Lawson Hancock - 6:11 PM on March 8, 2010  

    ASIO is good for low latency recording scenarios (e.g., recording a multitrack music session). However, if you’re just recording a single voiceover track for your show you may not need it.-Lawson

  • By Lawson Hancock - 6:15 PM on March 8, 2010  

    Hi Jack,The latest update to Soundbooth CS4 (v2.0.1) does pass the compatibility test. However, Soundbooth CS4 v2.0 works fine on Windows 7 despite what the compatibility test says.Lawson

  • By Justin - 7:14 AM on March 10, 2010  

    I record single track and then do all edit and mixdown work obviously in multitrack. I was able to work around my recording issues last week but they still remain nonetheless, namely that recording from stereo mix has feedback and picks up ambient noise even though my built in mic is disabled. I actually have to set the stereo mix level to 7 in order to eliminate picking up feedback, which is a pain bc then i have to take the extra steps to boost the audio level through amplify and normalization.A new issue I discovered is that there is lag time in edit view when I add any processing or when I save the files. Any idea why and how to eliminate it?

  • By Grant - 3:59 AM on March 11, 2010  

    Hi Lawson, I have just installed Win 7 64bit. I use AA 2.0 and have been quite happy with that. Unfortunately it now says: The currently installed soundcard driver does not support DirectSound Input. Recording audio is not possible.I read your earlier posts, but they are dealing with ever so slightly different sound “inputs”. I need to record internal sound as well i.e. if I am running over some video footage and simply want audition to capture the sound in the background.I have always been able to capture any and all sound that passes internally through my system, aside from any external input i.e. via mic or line-in. But now AA 2.0 won’t detect the internal sounds as it once did.Thanks

  • By David Davis - 12:41 PM on March 12, 2010  

    I am running Soundbooth CS4 2.01 32 bit version on a Windows 64 bit machine. I have only done a few simple things so far. It records fine and seems to work fine except for playback. Most of the time the playback is very jerky. It will play for a few seconds then actually jump back a fraction of a second. And that pattern continues. But if I play the same fine in another program it sounds great (these are files I created in Soundbooth).Any thoughts?Thanks,David

  • By Lawson Hancock - 12:47 PM on March 15, 2010  

    HI David,For you and any other folks having problems recording in Windows 7 please checkout the latest post from Ron.http://blogs.adobe.com/insidesound/2010/03/recording_in_windows_7_with_au.htmlCheers,Lawson

  • By Ken - 6:40 AM on March 19, 2010  

    Hi Lawson,I was running Audition 1.5 on an older computer and everything was great, but…..I have upgraded to a Win7x64 Toshiba and am unable to change the settings in Audition under “Options” and “Windows Recording Mixer.” Thus, it is defaulted to record through the microphone as opposed to the sound card, resulting in poor quality when recording streaming audio. Is a fix or workaround available? Error message is “can not find the mixer program”

  • By Lawson Hancock - 4:51 PM on March 19, 2010  

    Hi Ken,Have you looked at Ron’s recent post on configuring Audition for Windows 7?http://blogs.adobe.com/insidesound/2010/03/recording_in_windows_7_with_au.html-Lawson

  • By Julian - 8:24 PM on April 1, 2010  

    Hello, I install adobe audition nin my pc with windows 7 but when i click on it, it says “adobe audition could not find a supported audio device. please check your device” please help me .. need the program.

  • By Julian - 8:26 PM on April 1, 2010  

    “adobe audition could not find a supported audio device. please check your device” please help me i have windows 7.

  • By Lawson Hancock - 10:24 AM on April 2, 2010  

    Hi Julian,You should first make sure you have installed the latest device drivers for your sound device and that they support Windows 7.-Lawson

  • By Waldemar - 8:32 PM on April 6, 2010  

    I am using W7x64.I have Audition 3.0 and I am having problems with the the program freezing when I try edit spectrograms using editing tools (lasso selection, marquee selection, healing brush).

  • By Lawson Hancock - 4:43 PM on April 7, 2010  

    You should download and install the 3.0.1 patch located here:http://www.adobe.com/support/downloads/detail.jsp?ftpID=4237

  • By Waldemar - 4:22 AM on April 8, 2010  

    Thank you. It worked.

  • By eli - 9:18 PM on July 25, 2010  

    “adobe audition could not find a supported audio device. please check your device” please help me i have windows 7.

  • By Ron Day - 9:49 PM on July 26, 2010  

    Hey Eli,

    As long as you have a valid sound card on your machine, Audition will launch just fine. In this case it appears that either your device is not working properly on Windows 7 OR there has been a problem that caused Audition to think there is no sound card.

    First: Make sure you have a sound card and that you can hear sound when playing files through Windows Media Player (or another audio player on the machine).

    Next: Follow the instructions below carefully to reset Audition’s preferences. These instructions assume you have Audition 3.0 or 3.0.1. If you have an earlier version the folder names may be something other than “3.0”.

    1. Close Audition if it is already running.
    2. Go to C:Users[YOUR USER NAME]AppDataRoamingAdobeAudition
    3. Rename the “3.0” folder to “3.0_Original”.
    4. Go to Start > Run and type in “regedit” (without the quotes)
    5. Browse to HKEY_CURRENT_USERSoftwareASIO
    6. Right click on the folder “Audition 3.0 Windows Sound” and rename it to “Audition3_Original”.
    7. Browse to HKEY_CURRENT_USERSoftwareAdobeAudition
    8. Right click on the folder “3.0” and rename it to “3.0_Original”.
    9. Launch Audition and it should repair the hardware settings situation and run properly.

    –Ron

  • By Jason - 9:44 PM on September 25, 2010  

    Hello, I’m having the exact same problem as Grant who posted on March 11, 2010 where I cannot record audio passing internally through the system. Any suggestions? Thanks!

  • By Sweetie - 6:27 PM on October 1, 2010  

    Thanks Ron, your method works, but I have to do this everytime I run adobe audition, is there any permanant method to solve this?

  • By Woodman - 4:41 PM on November 3, 2010  

    I too, am very irritated lately the Adobe, not the product, the company. After purchasing AA3 online we were told it may take 8-10 hours to process the purchase. That makes sense. Then, the next day, we did not receive the link for the download. This was about 24 hours later. So i called again, then they said it may take 24-48 hours to get the download link. I finally go the download link 4 days after purchasing AA3. What a joke. I’ve purchased hundreds of things and downloaded them online and none are from such “reputable” companies like Adobe and they typically send me the download link 2-3 minutes after purchase. If i didn’t have my entire staff trained on AA products, i would switch to something else. Customer service Adobe…..look into it.

  • By Mr. =) - 7:03 AM on January 8, 2011  

    On Soundbooth cs4 I got autotune vst working, but now on cs5 it’s having trouble editing the song with it. And none of my vsts will work in soundboot cs5 (such as magical8bitplug, basic 64, autotune, and dome others). Someone please help me!

  • By Dave - 3:57 PM on March 14, 2011  

    I have just loaded a trial of Audition 3 onto my laptop running Windows 7 Home edition, 6.1 service pack 1, and find that Audition wiil not read from my cd, either to open, rip, insert or add, and it claims that it can’t read a .cda file. can this be remedied, as the alternatives suggested are to use xp or another programme

  • By Lil Frost - 8:02 PM on March 27, 2011  

    Hey, I have AA3 installed on my eMachine, which has been rebuilt with Windows 7 on it…
    Ok, so here’s my problem… When I use to record on it, I could have my Monitor Speakers for mixing plugged in the back of the computer, while my headphones would be plugged in the front of the computer, well I used to plug in headphone while recording and pull out the chord for the sound to immediately start playing through the Monitor Speakers, but now everytime I try to record through the front panel, It won’t play, I have tried to change (audio hardware setup) and it didn’t work… Now, I have to keep unpluggin the monitor speakers and putting the headphones in the back panel.. This is such a hassel… Is there any possible way I can fix this… by the way, I have installed the “ASIO4ALL v2” for the Studio Microphone to work.. someone please help.. If you have any information that you can give me..please feel free to email me at dilanseal2008@live.com Thank you so much!!

  • By Jack - 12:22 AM on April 22, 2011  

    Hi – – OK..I have a problem I believe many have had. I am running Windows 7 x 32 bit.
    I have Adobe Audition 3. When I try to initiate the Adobe software I get this message:
    “Adobe Audition could not find a supported audio device. Please check your device settings.”

    I had been using Win 7 with Adobe 3 but there some minor glithes…but then I had the motherboard replaced because of some ahrdware issues….and now I can’t get Adobe 3 to work. What is my situation?

  • By Eronel55 - 11:32 AM on May 29, 2011  

    Jack,
    i had the exact same problem and searched for 2 days until finally coming across this post. Follow Ron Day’s instructions above:

    1. Close Audition if it is already running.
    2. Go to C:Users[YOUR USER NAME]AppDataRoamingAdobeAudition
    3. Rename the “3.0” folder to “3.0_Original”.
    4. Go to Start > Run and type in “regedit” (without the quotes)
    5. Browse to HKEY_CURRENT_USERSoftwareASIO
    6. Right click on the folder “Audition 3.0 Windows Sound” and rename it to “Audition3_Original”.
    7. Browse to HKEY_CURRENT_USERSoftwareAdobeAudition
    8. Right click on the folder “3.0” and rename it to “3.0_Original”.
    9. Launch Audition and it should repair the hardware settings situation and run properly.

    This will fix the issue

    -Eronel55

  • By Dave - 9:18 PM on July 14, 2011  

    I have Audition 1.0 which ran fine with XP. When I was forced to update with an HP with Win7, I am not able to record because of Input Device Error when I click the record button. “Device ID has been used that is out of range for your system.” This is LOONEY! I assemble audiobooks and this is catastrophic.

  • By Fiona - 6:59 AM on October 19, 2011  

    Hi are you aware of any issues editing files using auditions 1.5 or cs5.5 in windows 7 64bit os? It’s been reported to us that our users are unable to edit files. Would you expect files created in 5.5 to be edited in V1.5 and viceversa Regards

  • By newton2ii - 6:37 PM on October 30, 2011  

    This will fix it but has to be done everytime before runing audition. This is quite time consuming. Is there any other way to get this done easier?

    1. Close Audition if it is already running.
    2. Go to C:Users[YOUR USER NAME]AppDataRoamingAdobeAudition
    3. Rename the “3.0” folder to “3.0_Original”.
    4. Go to Start > Run and type in “regedit” (without the quotes)
    5. Browse to HKEY_CURRENT_USERSoftwareASIO
    6. Right click on the folder “Audition 3.0 Windows Sound” and rename it to “Audition3_Original”.
    7. Browse to HKEY_CURRENT_USERSoftwareAdobeAudition
    8. Right click on the folder “3.0” and rename it to “3.0_Original”.
    9. Launch Audition and it should repair the hardware settings situation and run properly.

  • By Ken Wright - 11:10 PM on December 8, 2011  

    I am attempting to install Soundbooth CS4 on a Windows 7 x 64 machine and a dialog box advises that Adobe Bridge CS5 must be closed before Soundbooth will install. Bridge CS5 is installed but is not running. Any ideas? Thanks, Ken

  • By Philip Dirven - 12:02 PM on December 10, 2011  

    Hey i tried ron’s solution but it didn’t work for me.I have a window 7 pc and i used to work and do everything. One day later it failed. Please help me

  • By Robert Hagy - 5:41 PM on May 15, 2012  

    We have used AA exclusively for several years and love the product. However, I recently purchased a new machine for my office. It is running Windows 7 – 64 bit. When I burn a CD on the new machine, they will not play on our CD players throughout the church. I have gone through the settings and made sure all settings are identical to all of the other machines. The CD’s simply show a disc error and will not read. I can copy the exact same track from the exact same source on another machine and they play just fine. Stumped! Please help, I want to be able to edit at my desk instead of launching the studio equipment each time I need to do a simple edit.

    Thanks!

  • By Bobz - 10:26 AM on June 11, 2012  

    hi there… i have just installed adobe audition 3 … im trying to record a vocal track but the wav its creating is so small and low in volume even with the mic turned right up… im sure its a simple fix in the computer but i dont know how… please can you help me… thanks

  • By Holly - 6:42 PM on October 4, 2012  

    I have just upgraded my computer to a Dell win7x64. after I plugged in my audio equipment and began recording a simple voice track, I noticed a humm underlying my track. Replaced the mic cord on the off chance it was bad- no luck there. I tried tracing down every possible setting in AU….nothing. So I turned OFF the audio board and set Au to record and the humm is right there- even though there is no audio device to input sound. So could this be Win7 issue? a x64 bit issue? I am grateful for any advise, Thanks.