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known issues in After Effects CC 2015

UPDATE: This article has been updated to include issues fixed in the updates to After Effects CC 2015:

The After Effects team is tracking several issues, listed below, that affect performance or usability in After Effects CC 2015. Many of these issues have been fixed in the subsequent updates.

In addition to this article, you should also read about features not available in After Effects CC 2015 (13.5).


audio is not rendered correctly by Adobe Media Encoder


In After Effects CC 2015.3 (13.8), when you export a composition with audio using Adobe Media Encoder CC 2015.3 (10.3), the audio is not rendered correctly. Some sections of the audio may repeat themselves, instead of the correct audio content.

You can work around this problem by either exporting the composition using After Effects CC 2015.2 (13.7) and Adobe Media Encoder CC 2015.2 (9.2), or by exporting the composition via the render queue. (If necessary, export to an intermediate file, and then transcode that to the final delivery format using Adobe Media Encoder.)

This issue is fixed in the After Effects CC 2015.3 (13.8.1) bug-fix update.


Live Text template compositions in Premiere Pro CC 2015.3 render text incorrectly


In Premiere Pro CC 2015.3 (10.3), if you modify the text of an After Effects composition using the Live Text template functionality, the composition may render text from a previous state of the template, or text that jumps or jitters.

This problem is mostly likely to happen if the composition uses expressions on the text layers to affect properties of other layers in the composition, or if the length of the text is long enough that a line break is introduced.

You can work around this problem by avoiding long text layers, so line breaks are not introduced, and by not using expressions on the text layers exposed as live text.

This issue is fixed in the After Effects CC 2015.3 (13.8.1) bug-fix update.


modifying a camera view with the unified camera tool is slow


Using the Unified Camera Tool (UCT) to modify the view of a camera layer at the same time that camera is used for the view in the Composition panel causes the view to update slowly in Off (Final Quality) preview mode or downsample excessively in Adaptive Resolution preview mode.

This problem doesn’t occur with the individual camera tools: Orbit Camera Tool, Track XY Camera Tool, and Track Z Camera Tool.

This issue is fixed in After Effects CC 2015.3 (13.8).


unable to import ARRIRAW (.ari) files on Mac OS


ARRIRAW (.ari) files are grayed out and not selectable in the Import dialog in After Effects CC 2015 (13.6) on Mac OS.

Also, if you open an After Effects project that references ARRIRAW files, the files will be reported as missing.

This problem is new to the After Effects CC 2015 (13.6) update, and only occurs on Mac OS. On Windows, After Effects CC 2015 (13.6) can import ARRIRAW files as expected.

If your workflow allows, you can work around this problem by transcoding the ARRIRAW files to an intermediate format (such as the GoPro CineForm codec) using Adobe Media Encoder, or with After Effects CC 2014 (13.2). If you want to modify the ARRIRAW settings in Adobe Media Encoder before transcoding, right-click on the ARRIRAW file in the Queue panel and choose Source Settings.

This issue is fixed in After Effects CC 2015.3 (13.8).


licensing an Adobe Stock image does not automatically replace the watermarked preview image


When you import a preview (watermarked) Adobe Stock image from the Libraries panel to your project, and then later license that image, the preview image is not automatically replaced by the non-watermarked, licensed image.

This problem only affects still images; licensing an Adobe Stock video will automatically replace the (watermarked) preview video as expected.

To work around this problem and replace the use of a preview image in a composition: add the licensed image into your project, select the preview image in the composition, then hold the Option (Mac OS) or Alt (Windows) key and drag and drop the licensed image from the Project panel onto the preview image layer in the Timeline panel.

This issue is fixed in After Effects CC 2015.3 (13.8).


PSD is cropped after changing document dimensions in Photoshop


When you edit a .PSD file in Photoshop that is used in your After Effects project, if you change the dimensions of the document After Effects CC 2015 (13.6) does not recognize the new dimensions. Any changes to the image are visible in After Effects but the image is cropped or padded inside of the old dimensions.

This issue is fixed in After Effects CC 2015.3 (13.8).


playback of cached previews is not real-time on Mac OS X 10.11


When you preview a composition, layer, or footage in After Effects on Mac OS X 10.11 (El Capitan), playback of cached frames is not real-time.

Mac OS X 10.11 introduced a change in how certain regions in application windows are refreshed, which caused After Effects to spend too much time redrawing the preview-time indicator (PTI) while a preview was playing back, slowing down its ability to draw frames to the Composition, Layer, or Footage panels. This bug is fixed in the After Effects CC 2015 (13.7.1) update.

There remain other bugs that can slow down real-time playback in some circumstances, on both Windows and Mac OS. We are working on a solution to these problems for a future release of After Effects.


render progress indicator is slow to appear or doesn’t appear


We have received reports from users experiencing a problem where, in some projects with very long per-frame render times, the render progress indicator in the lower-right corner of the Composition panel does not appear or is very slow to appear after you make a change to the frame. This makes After Effects to appear unresponsive.

One cause of this problem was fixed in the After Effects CC 2015 (13.6) update, and some additional causes were fixed in the After Effects CC 2015 (13.7) update and After Effects CC 2015.3 (13.8). We are continuing to investigate other cases of this problem for future updates.


cursor stays stuck in the down state after dragging panel borders with a tablet pen


In After Effects CC 2015 (13.6), when you try to resize a panel in the workspace when using a tablet pen (e.g. a Wacom tablet), the panel border either continues to drag after you lift the pen, or doesn’t appear to move at first and then moves when you click down with the pen again. After this, a single click with the pen will start a drag action.

To get out of this bad state, click on any single-click object in After Effects, such as an application menu.

This issue is fixed in the After Effects CC 2015 (13.7) update.


zooming with the scroll wheel only scrolls the first view in a multi-view Composition panel


In After Effects CC 2015 (13.6), when you place the mouse pointer over a multi-view Composition panel and use the scroll wheel on a mouse to zoom in or out, only the first view in the Composition panel zooms.

You can work around this problem by clicking to zoom with the Zoom tool, or by using the keyboard shortcuts to zoom in and out:

  • Zoom in: . (period) on main keyboard, or Command + = (equal sign) on Mac OS or Control + = (equal sign) on Windows
  • Zoom out: , (comma), or Command + – (hyphen) on Mac OS or Control + – (hyphen) on Windows

Tip: hold the Z key to temporarily switch to the Zoom tool; add Option (Mac OS) or Alt (Windows) to modify the tool to zoom out.

This issue is fixed in the After Effects CC 2015 (13.7) update.


error on preview when using expressions on audio effect properties


When you start a preview of a composition that contains an expression on an audio effect property, the preview fails to start, and After Effects displays an error: Effect cannot use “abort” callback when called with “unrecognized plug-in effect command” command. ( 25 :: 19 )

This issue is fixed in the After Effects CC 2015 (13.6.1) bug-fix update.


After Effects fails to start on computers with older processors


On computers with older processors lacking a specific instruction set (e.g., AMD Phenom II and Athlon processors), After Effects CC 2015 (13.6) would fail to start, with an error message, “The application was unable to start correctly (0xc000001d)” or “The application was unable to start correctly (0xc0000142)”.

This issue is fixed in the After Effects CC 2015 (13.6.1) bug-fix update.


preview image doesn’t update after Undo or making another change


In After Effects CC 2015 (13.6), the preview image doesn’t update after you use Undo, or sometimes after making another change like adding or deleting a keyframe.

This problem occurs because After Effects CC 2015 (13.6) could inadvertently put the image cache into a bad state that caused it not to update the image drawn on screen. This problem was most common on Windows. Using Edit > Purge > All Memory & Disk Cache or All Memory would clear the problem, as would closing and reopening the project or restarting After Effects.

This issue is fixed in the After Effects CC 2015 (13.6.1) bug-fix update.


downsampling artifacts when using Hardware Accelerate Composition, Layer, and Footage Panels


When the Hardware Accelerate Composition, Layer, and Footage Panels option is enabled in Preferences > Display, and a viewer panel is set to 50% zoom and Full resolution, the image can show downsampling artifacts (ex., jagged, uneven edges on diagonal lines).

This issue is fixed in the After Effects CC 2015 (13.6.1) bug-fix update, and even more downsampling artifact issues were fixed in the After Effects CC 2015 (13.7) update.


silent audio when you export a composition to AVI, AIFF, MP3, or WAV from the render queue


When you export to .avi, .aiff, .mp3, or .wav from the render queue in After Effects CC 2015 (13.5.1), the resulting file is the correct duration but the audio is silent. This will also happen with QuickTime if the audio output is set to mono.

This issue is fixed in the After Effects CC 2015 (13.6) update.


crash when motion tracking is stopped


When you start and then stop motion tracking, After Effects may crash. This is most likely to happen on large frames (approximately 4K or larger), but could happen on smaller frame sizes, depending on the memory requirements.

This issue is fixed in the After Effects CC 2015 (13.6) update.


horizontal panning with the hand tool does not work in the Timeline panel


When you use the hand tool, including holding the spacebar key, in the Timeline panel you can not pan the view left or right.

This problem only occurs under the following conditions:

1. You are using more than one computer monitor.

2. The Timeline panel is on a secondary monitor. This condition includes when the entire After Effects application window is on the secondary monitor.

3. That monitor is arranged in the OS display configuration to be to the left of the primary monitor.

This issue is fixed in the After Effects CC 2015 (13.6) update.


changes to shadow map resolution are not saved


When you open the Composition Settings dialog and change the value for Shadow Map Resolution (Advanced tab > Options button for Classic 3D renderer), the new value is not saved when you OK the dialog. The value always stays on Comp Resolution.

This issue is fixed in the After Effects CC 2015 (13.6) update.


keyframes or other objects continue to move after dragging and letting go


We have received reports from users experiencing a problem where keyframes, markers, or other objects in the Timeline panel keep moving for a short distance after you let go of the mouse button.

This problem appears most prevalent when a Wacom tablet is being used, but not all users with tablets experience the problem, and some users report this problem when only using a mouse.

This issue is fixed in the After Effects CC 2015 (13.6) update.


stopping a preview with spacebar continues playback of cached frames if not all frames have been rendered


When you start a preview with the spacebar key, if you press spacebar again to stop the preview before all frames are rendered and cached, preview does not stop. Only rendering is interrupted, and playback of the cached frames continues. Pressing spacebar again will then stop the preview.

This issue is addressed in the After Effects CC 2015 (13.6) update. By default, pressing spacebar to stop a preview now stops the preview immediately.

In After Effects CC 2015 (13.5), we made significant changes to how previews work. Among those changes were new behaviors for caching and stopping previews with different keyboard shortcuts. We received clear feedback that users were unhappy with the new behavior the spacebar shortcut.

In addition to changing the default stopping behavior of the spacebar shortcut, we have addressed this feedback with three modifications in the After Effects CC 2015 (13.6) update:

  • Caching behavior is now unified for all previews. There is no longer a Preview Favors control; all previews use a single, optimized caching behavior.
  • Stopping behavior is now configurable per-shortcut, rather than being implied by the (now removed) Preview Favors control. You can choose whether interrupting a preview before caching is complete will stop the preview immediately or begin playback of the cached frames. (This is controlled by a new option labeled: If caching, play cached frames.)
  • When play cached frames is enabled, playback starts from the first frame of the range, instead of continuing from the frame where preview was interrupted. This behavioral change clarifies that After Effects has responded to your command to interrupt the preview.

multiple still image sequences from the same directory cause the wrong frame to appear


Multiple still image sequences from the same directory cause one of those footages to display the wrong image under the following situations:

  • If you change the Interpret Footage settings of one sequence and then remember and apply the settings to another sequence from the same directory, the second sequence displays the image of the first sequence.
  • If you duplicate a still image sequence footage item in the Project panel and then replace the duplicated footage item with a different still image sequence from the same directory, the second sequence displays the image of the first sequence.

These issues are fixed in the After Effects CC 2015 (13.6) update.


problems with camera raw sequence footage, including .dng


Multiple problems affect using camera raw sequence footage, including .dng sequences.

  • An error occurs after you change the settings of a camera raw sequence in the Camera Raw settings dialog: Photoshop file format error 3415 ( 45 :: 35 ). When you quit After Effects, you may also receive an error: Photoshop file format error 1 ( 45 :: 35 ). This error may not occur if you choose Edit > Edit Original to open the Camera Raw settings dialog instead of accessing the settings via the Interpret Footage dialog.
  • If you change the settings of a camera raw sequence in After Effects, only the first frame or a limited number of frames may reflect the changes. Purging the cache in After Effects (Edit > Purge > Image Cache Memory, or All Memory & Disk Cache) may load the changed settings.

The above two issues are fixed in the After Effects CC 2015 (13.5.1) bug-fix update.

  • If you change the settings of a camera raw sequence in another application, for example Photoshop or Lightroom, those changes may not be reflected in After Effects after reloading the footage. Purging the cache in After Effects (Edit > Purge > Image Cache Memory, or Edit > Purge > All Memory & Disk Cache) may load the changed settings. A more consistent workaround is to save, close, and re-open the project, then right-click on the footage and choose Reload Footage.
  • Under certain circumstances, choosing Edit > Undo after changing the camera raw settings via the Interpret Footage dialog either does not work will cause After Effects to crash with an error: “After Effects can’t continue: damaged I/O structure. ( 39 :: 101)”
  • Under certain circumstances, selecting a single camera raw image and choosing Edit > Edit Original does not work, the Adobe Camera Raw settings dialog box does not appear. To work around this, instead choose File > Interpret Footage and click on the More Options button.

The above three issues are fixed in the After Effects CC 2015 (13.6) update.


issues with plug-ins


Most plug-ins need to be updated for After Effects CC 2015. Older plug-ins may cause errors or fail to function properly. Updated plug-ins are now available from many vendors, you should check to see if updates are available for yours.

Issues with individual third party plug-ins in After Effects CC 2015 are being tracked in a different article. Please refer that article for up-to-date information.

Two plug-in related issues are worth mentioning here because they required fixes in the After Effects CC 2015 (13.5.1) update, not the plug-ins themselves:

  • Trapcode Sound Keys (from Red Giant) and similar plug-ins that process audio will not work.
  • Using any combination of two effects from certain categories will result in an error message:

    “After Effects error: internal verification failure, sorry! {Effect is I_MIX_GUID_DEPENDENCIES but did not call GuidMixIn in PreRender}”

    This will happen with effects from RE:Vision Effects, though they are not the only affected plug-ins.

Both of these issues are fixed in the After Effects CC 2015 (13.5.1) bug-fix update.


stopping an audio-only preview moves the CTI to the stop time


When you stop an audio-only preview with the Numpad-.(period) key in After Effects CC 2015 (13.5) the current-time indicator (CTI) will move to the time where you stopped the preview instead of staying at the previous time, as it did in previous versions of After Effects.

This issue is fixed in the After Effects CC 2015 (13.5.1) bug-fix update.

In the After Effects CC 2015 (13.6) update, the Numpad-.(period) key and Option + Numpad-.(period) (Mac OS) or Alt + Numpad-.(period) (Windows) are now configurable shortcuts in the Preview panel. You can also now control whether the CTI moves on stop for each preview keyboard shortcut.


unable to stop a preview before rendering finishes or long delay before you can stop a preview 


Under specific circumstances, After Effects CC 2015 (13.5) doesn’t respond to mouse clicks or keyboard input while a preview is rendering and caching frames. Once the preview is fully rendered, After Effect will respond to input again. In some cases, After Effects will respond during the preview, but only after a long delay.

This problem occurs when the Warp Stabilizer VFX or 3D Camera Tracker effects are applied to any layer in the project, regardless of which composition you are previewing.

This issue is fixed in the After Effects CC 2015 (13.5.1) bug-fix update.


keyboard input is not recognized or delayed 


Under specific circumstances, After Effects CC 2015 (13.5) doesn’t respond to keyboard input, for example pressing a keyboard shortcut or typing into a text layer.

These issues are the same bug described above where After Effects does not respond to commands to stop a preview, caused by the same problem with the Warp Stabilizer VFX or 3D Camera Tracker effects being used in the project.

This issue is fixed in the After Effects CC 2015 (13.5.1) bug-fix update.


audio doesn’t play at the beginning of previews


When you start a preview, audio may not play for one or more seconds at the beginning of the preview.

There are multiple causes of this bug, which are being addressed differently.

One cause of this problem was fixed in the After Effects CC 2015 (13.5.1) bug-fix update.

In the After Effects CC 2015 (13.6) update, a new problem was introduced that caused preview to not play audio for exactly the first 2 seconds of a preview. This issue is fixed in the After Effects CC 2015 (13.7) update.

An additional bug remains that can cause audio to not play for the first few seconds of a cached preview, but only if the Mute Audio When Preview Is Not Real-Time option is enabled. See the section below, “slow ramp-up to real-time playback of cached previews”, for a specific description of this bug. Because that bug causes the preview not to play at real-time, and the Mute Audio When Preview Is Not Real-Time option is enabled, audio will not play during the ramp-up period. You can work around this by disabling Mute Audio When Preview Is Not Real-Time. We are investigating this problem for a future update.


scrubbing audio causes the CTI and PTI to disappear


After you scrub audio in a composition, i.e. you hold the Command (Mac OS) or Control (Windows) key and scrub the current-time indicator (CTI), the CTI and preview-time indicator (PTI) stop drawing in the Timeline panel for that composition until you restart After Effects.

This bug happens only when you release the mouse button before you release the Command or Control key when you are finished scrubbing.

This issue is fixed in the After Effects CC 2015 (13.5.1) bug-fix update.


scrubbing audio slowly will cause audio to loop around the CTI


When you scrub audio, i.e. you hold the Command (Mac OS) or Control (Windows) key and scrub the current-time indicator (CTI), if you move the mouse very slowly or hold it still, audio will play in a short loop around the CTI.

This behavior existed in previous versions of After Effects, however it only engaged after a short (1 second) delay if you held the CTI in the same position. In After Effects CC 2015 (13.5), there is a bug that causes audio looping to ignore this delay.

This issue is fixed in the After Effects CC 2015 (13.5.1) bug-fix update.


unable to import .mxf files from Sony cameras


After Effects CC 2015 (13.5) is unable to import .mxf files generated by Sony cameras, such as the FS700, F5, F55, and F65. Trying to import such a file results in an error, “file ‘<file name>.mxf’ can not be imported – this .mxf file is damaged or unsupported”.

This issue is fixed in the After Effects CC 2015 (13.5.1) bug-fix update.


slow ramp-up to real-time playback of cached previews


When you preview a composition, after the frames are cached and playback beings, the frame rate of the preview starts at less than real-time and increases to real-time over after 1-3 seconds.

If the Mute Audio When Preview Is Not Real-Time option is enabled, you will not here audio during the ramp-up period. You can work around this by disabling Mute Audio When Preview Is Not Real-Time in Preferences > Previews.

This issue is greatly improved in After Effects CC 2015.3 (13.8). However, this problem can still occur in certain circumstances. We are continuing to investigate this problem for a future update.


audio drops out and preview frame rate slows down during interaction while previews are playing back


Certain actions can cause the preview frame rate to slow down while a preview is playing back in After Effects CC 2015 (13.5). This, in turn, could cause audio to drop out.

Two causes of this problem have been fixed in the After Effects CC 2015 (13.5.1) bug-fix update: placing markers or moving the mouse cursor over the previewing Composition, Layer, or Footage panel no longer cause the preview frame rate to slow down.

The most significant remaining cause of frame rate slow downs during previews is moving the mouse cursor over UI controls such as layer or effect property controls.

For the remaining problems, the Mute Audio When Preview Is Not Real-Time option is now disabled by default in the After Effects CC 2015 (13.5.1) bug-fix update. This will prevent the audio from dropping out, though it does not affect the remaining bugs that cause the preview frame rate to slow down.

Note that when Mute Audio When Preview Is Not Real-Time is disabled, and the preview frame rate drops below real-time, the audio will stutter. This stuttering is by design: in After Effects CC 2015 (13.5), the audio playback clock was fixed so that audio always stays in sync with video; to account for cases where preview is slower than real-time, audio slows down by dropping samples (stuttering).

Audio drop out problems (not the stuttering described above) occur due to an interaction between the Mute Audio When Preview Is Not Real-Time option and the bugs:

  • The Mute Audio When Preview Is Not Real-Time option by design causes audio to stop playing when the frame rate of a preview drops below real-time. (This option is new to After effects CC 2015 (13.5), and was enabled by default, but it is now disabled by default in the After Effects CC 2015 (13.5.1) bug-fix update. You can still enable this option if you choose.)
  • Bugs that affect the ability of After Effects to play previews consistently at real-time frame rate once the frames are cached. When this happens, the Mute Audio When Preview Is Not Real-Time option causes audio to stop playing.

Remember that only previews of cached frames are expected to play back in real-time. If you modify a composition during a preview in a way that invalidates cached frames, After Effect will need to render and cache the new frames, which will slow down the preview frame rate. Once the new frames are cached, the preview frame rate should again be real-time.

You can monitor the frame rate of a preview in the Info panel.


compositions of 60fps or greater do not preview in real-time


If you preview a composition with a frame rate of 60fps or greater, on some computers After Effects CC 2015 may not be able to play back the composition at real-time speed. This is due to a change in how After Effects synchronizes playback with the video card.

This issue is improved greatly in After Effects CC 2015.3 (13.8). Most computers should be able to preview at least 60fps, however on computers with slower CPU’s, higher than ~75fps may not be achieved in real-time and playback may stay consistently at the composition frame rate. We are continuing to investigate this problem for a future update.


no audio when using motion sketch or animating a puppet pin


When you use motion sketch to animate a layer’s position, or animate a puppet pin by holding the Command (Mac OS) or CTRL (Windows), audio does not play.

We are investigating these problems for a future update.

To work around these problems, you can open your project in After Effects CC 2014 (13.2), use the motion sketch or animate a puppet pin in that version, then save the project file and open it again in After Effects CC 2015.

After Effects, General, Region of Interest