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known issues and workarounds for After Effects CC (12.2)

[UPDATE: These issues are addressed in the After Effects CC (12.2.1) bug-fix update. ]

Since we released After Effects CC (12.2), we have found some bugs. We are working on fixing these bugs, of course, and we’ll be releasing a bug-fix update soon (within a couple of weeks if all goes well) that addresses many of them. Stay tuned to this blog for details of the upcoming bug-fix update. In the meantime, we wanted to make sure that you knew of these issues and how to work around them.

Dragging a folder of source items into the Project panel does not import the source items.

The After Effects CC (12.2) update broke the ability to import a folder of source files into a project by dragging the folder into the Project panel.

We’re testing a fix for this bug right now. In the meantime, you can still import files using the File > Import commands and by double-clicking in an empty area of the Project panel.

Output audio sample rate is reset to lowest value (often 8kHz) in Output Module Settings dialog box.

Beginning in After Effects CC (12.2), when you interact with the Output Module Settings dialog box, the audio sample rate is changed to the lowest value acceptable for the format and the codec selected. For example, with QuickTime the lowest value is 8kHz, and for MXF OP1a the only acceptable value is 48kHz. This causes some outputs to mistakenly be created with the wrong audio sample rate.

See this article by Chris and Trish Meyer and this forum thread with Tim Kurkoski for more details and a simple workaround.

QuickTime output files have extra frames at the end when exporting with audio to some codecs.

Some QuickTime movies created by After Effects using certain video codecs (e.g., ProRes, DVCPROHD) contain extra frames at the end if the output includes audio.

See this forum post by Tim Kurkoski for details about this bug and how to work around it for now.

Purging of the disk cache using the commands in After Effects does not function on systems that use comma as decimal separator.

If the computer system’s locale settings specifies that the decimal separator is a comma (,)–as is common in many locales–then the commands in After Effects for purging the disk cache fail.

To work around this bug, you can either manually delete the cache files or switch your locale settings in your OS to use the dot (.) as the decimal separator.

For more information, see this forum thread with Will Lockwood.

In some cases, output file name and location templates are not used on the first try.

In some cases, when you attempt to use an output file name and location template, the change is not applied on the first try. The workaround is simple: If the output file name and location template that you want to use is not applied when you choose it, just choose it again.

After Effects crashes when attempting to read temporal XMP metadata from files created by Illustrator 17.1 and Photoshop 14.2.

(This isn’t actually an issue specific to After Effects CC (12.2); it affects every version of After Effects.)

The new version of Adobe Illustrator (17.1) creates files (.ai, .eps, .pdf files) that contain XMP metadata in a format that caused After Effects to crash when reading that metadata. The same problem exists for some files created by Photoshop 14.2, including JPEG and PNG files, though this may be limited to Photoshop files created with assets originating from Illustrator 17.1.

To avoid this problem, disable the Create Layer Markers From Footage XMP Metadata preference, which prevents After Effects from scanning the imported file for temporal XMP metadata when its footage item is added to a composition.

For more information, see this post on the After Effects team blog.

After Effects fails to start on Mac OS with warning message about not being about to rename or move a file.

(This, too, isn’t actually an issue specific to After Effects CC (12.2); it affects every version of After Effects and a lot of other applications.)

In some cases, After Effects fails to start, giving a warning message like this:
“After Effects warning: Could not rename the file ‘/Users/USERNAME/Library/Preferences/Adobe/After Effects/12.2/Workspaces.numbers.xml’ to ‘workspaces.xml’.”

The warning might be about something somewhat different, but any message that says that a file can’t be written, overwritten, or renamed is likely caused by the same root issue:

This happens because Mac OS has incorrectly set the permissions for some files, preventing After Effects from writing and moving the files that it needs to operate.

One common cause of this problem is that when you upgrade a Mac OS (as opposed to installing the new version fresh), Mac OS will often set permissions of folders and files incorrectly.

To fix this in the case of After Effects, go to the preferences folder and set the entire preferences folder ( Users/USERNAME/Library/Preferences/Adobe/After Effects/12.2/ ) and all of its contents to be writable, not read-only.

Note that Apple hides the Library folder by default, so you’ll need to show the Library folder. See this page on the Apple website for instructions on setting permissions.

After Effects, General, Region of Interest