Adobe Creative Cloud

Digital Video & Audio

simple workarounds and fixes for two biggest causes of After Effects crashes

We have been monitoring crash rates for After Effects since we released After Effects CC 2014.2 (13.2) a few weeks ago, and we see that the two top causes of crashes have rather simple workarounds/fixes that you can do. See below for details.

Thanks again to everyone who submits crash reports and gives as much detail as possible in them. This really helps us to identify and fix problems.

Also, note that we are continually releasing fixes for crashes, and the first and best way to avoid crashes is to install the most recent updates.

Please, if you want to discuss these issues or others, come on over to the After Effects user-to-user forum. That’s the best place for questions and discussions (and, if you follow that link, you’ll find more information about how to communicate with us). Questions left in comments on a blog post are much harder to work with; the blog comment system just isn’t set up for conversations. If you’d like to submit feature requests or bug reports, you can do so here.


crash #1: crash when using OpenGL-accelerated plug-ins while “Hardware Accelerate Composition, Layer, and Footage Panels” Display preference is enabled

A crash can occur when certain plug-ins (e.g., Foundry Camera Tracker, Video Copilot Optical Flares, Video Copilot Element 3D) try to use the GPU while the “Hardware Accelerate Composition, Layer, and Footage Panels” preference is enabled.

workaround:

  1. 1. Open the Preferences dialog box to the Display category.
  2. 2. Disable the “Hardware Accelerate Composition, Layer, and Footage Panels” preference.

In an upcoming version of After Effects—targeted for release this spring—we’ll be preventing this sort of contention for GPU resources so that this problem doesn’t occur.


crash #2: crash on Mac OSX v10.10 (Yosemite) because of Mac OS bug with applications that integrate with Finder

A crash can occur because of a bug in Mac OSX v10.10 (Yosemite) that affects applications that integrate with Finder (such as Dropbox).

fix:
Update Mac OSX to v10.10.1.

See this page for more information about this Mac OS bug and the importance of installing the Mac OSX v10.10.1 update.

After Effects, General, Region of Interest