Adobe Systems Incorporated

Adobe Installation and Licensing

Blog to post all Installer and Licensing related info to users of Adobe products

Oct 30, 2014

IT does not enjoy saying no ! 

Hi All,

A common misconception about IT is that we enjoy saying no. That when a user asks if they can have a particular application, before even hearing what that application is, we have already decided that we are going to say no. If you ask me who is to blame and where it all started, one word , Solitaire. Origins of this misconception aside I am going to make a bold statement, IT does not enjoy saying no.

Our employers entrust us with the responsibility of making sure our users can access what they need, when they need it, but in a secure manor. Companies take different approaches and adopt different standards to accomplish this.

Adobe Creative Cloud offers all the tools and assets your designers and creatives need to create amazing work across desktop and mobile devices.  With a user’s Creative Profile, brushes, graphics, text styles, assets and more are instantly accessible across desktop and mobile apps and between creatives working together.  This kind of connected, ubiquitous design environment has enormous benefits for the creation of content – yet many enterprise organizations face real challenges in adopting cloud-based solutions that interact with and store critical design content and intellectual properly.

Adobe is investigating alternative deployment options for Creative Cloud for enterprise customers that better address the security, network infrastructure, and management needs of large organizations.  Potential solutions include deployment of some or all of the Creative Cloud infrastructure in a hybrid cloud or managed service model – and your input on some technical and policy questions will help us understand key concerns around these kinds of delivery models.

We really hope that you can take the time to provide feedback via the survey below. It is important to us that as we investigate alternative options, that the voice of IT across different segments is represented.

Click here to be taken to the short survey


Karl Gibson | Product Manager | Enterprise IT Tools





  • By David Luknowsky - 11:24 AM on November 7, 2014   Reply

    We want to have the capabilities of Adobe Photoshop on computers that are not connected to the internet. Currently we accomplish this with CS6 extended. However, if Adobe’s licensing requirements become incompatible with our security requirements, we will use another product.

    • By Karl Gibson - 8:55 AM on November 12, 2014   Reply

      Hi David,
      If you have an Enterprise agreement with Adobe you can still use Photoshop CC offline it does not require clients to have an internet connection.

      Karl Gibson | Product Manager | Enterprise IT Tools

  • By Don Montalvo - 9:58 AM on November 13, 2014   Reply

    Hi Karl,

    Great preso at #JNUC by the way. 🙂

    Where can we find a Yosemite compatibility page that includes info on CS6?

    We have many seats, and since Apple have made Yosemite a “Security Patch”, we are on a deadline to get it deployed.

    We need to vet all our apps for Yosemite, so far I haven’t found any info on the Adobe site (or on the inter-web in general).

    TIA, Don

  • By David "Ski" Witzke - 9:51 AM on November 18, 2014   Reply


    I have been working with law enforcement agencies for more than 20 years in the field of digital imaging. I have spent the last 19 years training law enforcement agencies how to use Adobe Photoshop for the digital processing of evidentiary photography.

    Since the mid 1990s, Adobe has enjoyed a reputation within the law enforcement community as the “tool of choice” for various processes, such as enhancing images containing latent impressions, footwear impressions, blood stain, questioned documents, so on and so forth. I also taught the use of Adobe Photoshop for forensics at the FBI Academy in Quantico, Virginia for eight years and the British Columbia Institute of Technology in Vancouver, British Columbia, for five years. I have also taught the use of Adobe Photoshop for forensic scientists in Croatia, Italy, Switzerland, Germany, and the UK. And Adobe Photoshop was always the tool of choice.

    With the recent change to Adobe Photoshop Creative Cloud, every law enforcement agency that I have been in contact with is so frustrated with the new monthly payment plan (even though it is paid on an annual basis), that they are looking for any other tool that they can possibly find to replace Adobe Photoshop in their labs.

    Most, if not all, law enforcement agencies have an annual budget that can change year to year at the whim of the administration. And it is very possible that one year they may have the financial resources to purchase Adobe Photoshop for their latent print examiners, crime scene techs, etc., but the following year they do not have the budget. In addition, a lot of law enforcement agencies rely on grants or asset seizure funds to purchase hardware and software. The bottom line is that one year the money is there and the next it is not.

    In the past, you could “buy” your version of Photoshop and if the monies were not there the next year, it didn’t matter. You would upgrade the following year if you receive enough money in your budget. But now, the “no pay, no play” licensing concept is angering many, many law enforcement agencies, and again forcing them to look for other solutions.

    I am a died-in-the-wool Adobe Photoshop fan and have used and taught every single version of Adobe Photoshop that has been released since 1994. Moreover, Foray Technologies has been an avid promoter of seamless integration with Adobe Photoshop for its image processing engine. And now we cannot even sell the product as part of our solution, and end users must go out and license Adobe Photoshop as a separate procurement for their digital asset management solution.

    I truly wish that Adobe Systems would go back and revisit the way in which they are now licensing products such as Adobe Photoshop, and come up with a solution that is viable and acceptable within the law enforcement community.

    Thank you for your time and consideration.


    David “Ski” Witzke
    Vice President, Program Management
    Foray Technologies

    PS In addition, trying to install the trial version for Adobe Photoshop CC is a ROYAL pain in the a$$! On average, I teach two digital imaging training programs a month at law enforcement agencies across the country. These classes usually have between 12 to 20 students each. Prior to the start of the class, the local IT department for the hosting law enforcement agency must install the trial version of the latest version of Adobe Photoshop on the computers in the training room. Prior to Adobe Photoshop CC, this was a very simple process. With the introduction of Adobe Photoshop CC, not only do the workstations have to be provided with internet access, separate accounts must also be set up for each workstation for each copy of the trial version of software. Last week the IT department for a law enforcement agency with whom I work decided they were NOT going to go through this process and were going to cancel the class until I was able to locate my old copy of the Photoshop CS6 (which came with a disk). We then used the disk to install a trial version of Adobe Photoshop that we could then use for training.

    The bottom line is that Adobe must come up with a solution for law enforcement or we are going to continue to see a mass exodus of law enforcement agencies from the ranks of Adobe Photoshop users.

    Once again, thank you for your time and consideration.

  • By David "Ski" Witzke - 10:28 AM on November 18, 2014   Reply


    I forgot to mention in my last message that most, if not all, law enforcement agencies today have a problem with the concept of using the cloud for image storage.

    In law enforcement, there are two classifications of digital images: (1) documentation images that are used for demonstrative or illustrative purposes, and (2) evidentiary images that are used for analysis. In the case of the evidentiary images, these images must be preserved and handled in a manner in which the chain of custody is clearly documented — identical to the documentation that is maintained to document the chain of custody of a physical piece of evidence from a crime scene, such as a gun or a knife. In addition, some “documentation” images may also become “evidentiary”, and then there is the question of chain of custody for those items. Presently the cloud cannot provide a detailed chain of custody of who access what image(s) when, what they did with them, etc.

    In addition, due to the statute of limitations, images from certain crime types cannot ever be destroyed. For example, law enforcement agencies are required to retain/maintain all of the evidence, digital or otherwise, indefinitely for crimes against persons, such as homicides. (Some jurisdictions allow for disposal of the evidence after 50 years while others require retention for 100 years.) Management of this “evidence” can be very challenging and problematic if not done properly. It can also make the difference between whether or not the court allows the digital images to be admissible or to deny their use in court.

    And last but not least, the network infrastructure in many law enforcement agencies, especially state-level agencies with offices distributed across the state would not support upload/download of 150 or more crime scene photos (jpg) and 100 or more high resolution camera RAW files and their processed (enhanced) TIF counterpart for a single case. (If it is a high profile case, there would be hundreds if not thousands of category 1 and category 2 pictures.)

    The bottom line is that the Creative Cloud solution is not a viable solution for law enforcement today, whether it be for storage purposes or for image processing purposes. And it has to do with judicial requirements to preserve and protect evidence, and that evidence may not leave the possession of the law enforcement agency.

    David “Ski” Witzke
    Vice President, Program Management

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