Oct 29, 2018
Admin Console Support Experience Update – Coming Soon!
As we get closer to rolling out new features that will provide greater control and visibility into your Admin Console Support experience, we’re excited to announce you’ll soon be able to:
Indicate priority and impact when creating a case:
When creating a case, new priority and impact-level fields ensure that your organization’s most critical issues are addressed first.
Assign up to 10 additional email addresses to receive automated case communications and act on your behalf:
Keep everyone informed throughout the resolution process to receive automated notifications whenever the case changes status.
Receive real-time case notifications:
As your cases are updated, receive real-time notification details on the status of your open cases.
View color-coded and status prioritization for open cases:
The Open Cases List is color-coded and sorted according to status, with cases requiring action on top.
Check out this short video with highlights of key changes and improvements.