Adobe Digital Dialogue

Cross-Channel Marketing

Tame Channels To Deliver Personalised Outcomes, Say Marketers

By taming multiple channels marketers are much better placed to provide their customers with a quality, personalised outcome.

Customer experience is the single most important factor for omnichannel success

It’s no secret that we live in an omnichannel world.

Part 3 – Customer Journey Mapping Workshop

A framework & tools to run a customer experience journey mapping workshop

Part 2 – Customer Journey Mapping Framework

A framework & tools to run a customer experience journey mapping workshop.

Part 1 – The Customer Journey Mapping Approach

A framework & tools to run a customer experience journey mapping workshop

Get your message to your customers across channels

Marketing campaigns can no longer target a single channel. Your customers typically reside across several channel areas so that’s where you need to be.