Adobe Digital Dialogue

Cross-Channel Marketing

Tame Channels To Deliver Personalised Outcomes, Say Marketers

By tam­ing mul­ti­ple chan­nels mar­keters are much bet­ter placed to pro­vide their cus­tomers with a qual­i­ty, per­son­alised out­come.

Customer experience is the single most important factor for omnichannel success

It’s no secret that we live in an omnichan­nel world.

Part 3 — Customer Journey Mapping Workshop

A frame­work & tools to run a cus­tomer expe­ri­ence jour­ney map­ping work­shop

Part 2 — Customer Journey Mapping Framework

A frame­work & tools to run a cus­tomer expe­ri­ence jour­ney map­ping work­shop.

Part 1 — The Customer Journey Mapping Approach

A frame­work & tools to run a cus­tomer expe­ri­ence jour­ney map­ping work­shop

Get your message to your customers across channels

Mar­ket­ing cam­paigns can no longer tar­get a sin­gle chan­nel. Your cus­tomers typ­i­cal­ly reside across sev­er­al chan­nel areas so that’s where you need to be.