Adobe Digital Dialogue

Customer Experience

Defining a hotel’s digital marketing strategy

Customer’s expectations on the digital channels are rising and putting pressure on the hotel brands to respond quickly.

Great Experiences Are Fueling The Disruption Of Business

Experiences are the new basis for competition. If all we talk about is great digital marketing campaigns we would be missing the point because we think that digital experiences have the power to transform every aspect of our lives. They change the way we think, how we travel, how we spend our money, do our jobs and relate to each other

The Experience Evolution

The challenge for brands in this digital age is how to sustain an ongoing transformation to ensure customer experience is at the forefront of everything they do.

2017: The year of powerful customer experiences

The world around us is going increasingly digital, and brands in India are today more ready than ever, to leverage this wave of transformation.

Customer experience is the single most important factor for omnichannel success

It’s no secret that we live in an omnichannel world.

Part 3 – Customer Journey Mapping Workshop

A framework & tools to run a customer experience journey mapping workshop