Customer’s expectations on the digital channels are rising and putting pressure on the hotel brands to respond quickly.
Experiences are the new basis for competition. If all we talk about is great digital marketing campaigns we would be missing the point because we think that digital experiences have the power to transform every aspect of our lives. They change the way we think, how we travel, how we spend our money, do our jobs and relate to each other
The challenge for brands in this digital age is how to sustain an ongoing transformation to ensure customer experience is at the forefront of everything they do.
The world around us is going increasingly digital, and brands in India are today more ready than ever, to leverage this wave of transformation.
It’s no secret that we live in an omnichannel world.
A framework & tools to run a customer experience journey mapping workshop