Adobe Commerce Cloud

This year, hav­ing a strong ecom­merce pres­ence proved more impor­tant than ever. Retail­ers that were able to evolve their oper­at­ing mod­els and deliv­er great dig­i­tal expe­ri­ences have since fos­tered a grow­ing rep­u­ta­tion for con­ve­nience and reliability.

Retail­ers must keep in mind that just because one age group con­sid­ers some areas impor­tant, it doesn’t mean every gen­er­a­tion feels the same…

The age of shift­ing cheap and gener­ic stock en-masse is over. We’re enter­ing the era of fast recog­ni­tion and ful­fill­ment – and brands who adapt to these shift­ing behav­iours and atti­tudes will secure the long-term loy­al­ty of the mil­len­ni­al customer.

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With Ama­zon Prime Day sched­uled for this week there is a new wrin­kle for brands to con­tend with – an ear­li­er start to the hol­i­day shop­ping season. 

Das The­ma E‑Commerce rang­ierte viel zu lange eher untern auf der Pri­or­itäten­liste viel­er Unternehmen. Vor ein paar Monat­en kam dann jedoch das Erwachen: Die aktuelle COVID-19-Pan­demie hat sowohl im B2C- als auch im B2B-Bere­ich als Beschle­u­niger in punc­to E‑Commerce gewirkt.

The fes­tive sea­son has always been a make-or-break peri­od for retail­ers, but this year the stakes are high­er than ever. Their suc­cess will come down to four key factors.

The COVID-19 pan­dem­ic has giv­en both B2C and B2B com­merce a strong push toward eCom­merce, as the online econ­o­my absorbs the offline at break­neck pace.

Aux qua­tre coins du monde, l’ampleur de la pandémie se fait ressen­tir. Qua­si­ment du jour au lende­main, le vis­age et les per­spec­tives de la qua­si-total­ité des secteurs d’activité ont été boulever­sés. Celui du retail ne fait pas exception. 

Per­haps retail’s future lies between local and dig­i­tal. More mixed use in town cen­tres and com­bin­ing inde­pen­dent shops with hous­ing could bring much-need­ed life to the high street.

With six years of dig­i­tal growth crammed into mere months, retail brands have learned some harsh lessons about the nature of their online operations. 

Mit­tel­ständis­che Unternehmen kön­nen oder wollen nicht immer über den Preis mit ihren Mit­be­wer­bern konkur­ri­eren. Um Kun­den trotz­dem von sich zu überzeu­gen, und sie zu wiederkehren­den sowie loyalen Käufern zu machen, bedarf es deshalb vor allem für mit­tel­ständis­che Unternehmen ein­er außergewöhn­lichen Dig­i­tal Experience.

As a sem­blance of nor­mal­i­ty returns to the British shop­ping scene, the insights we’ve uncov­ered reveal much about the short­com­ings and oppor­tu­ni­ties that have sur­faced dur­ing this incon­ceiv­able peri­od of our lives…