Brian Green

Deliv­ery is now about more than get­ting a pur­chase to a cus­tomer. Deliv­ery is a pur­chase and it often mat­ters more to the cus­tomer than the price of the item they’re buy­ing.

As the hol­i­day sea­son remains the most lucra­tive peri­od for retail, the stakes are high­er than ever to get it right.

Con­sumers today have very high expec­ta­tions of their shop­ping expe­ri­ence, and those retail­ers that meet these expec­ta­tions excel. How­ev­er it’s key that as a brand you own the whole cus­tomer jour­ney, from engag­ing con­tent that is per­son­alised through to a fric­tion­less shop­ping expe­ri­ence fol­lowed by an infor­ma­tive post pur­chase expe­ri­ence.

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