Why AI holds the key to relevance and personalisation

Get Ready For the Adobe Experience Festival

Five Ways Technology Can Drive Content Velocity

Stephanie Krausse

Stephanie Krausse

Senior Customer Reference Manager, EMEA


Stephanie has worked for Adobe for over 10 years, and for the past two years has run the Customer Reference Program in EMEA. The heart of the Adobe Customer Reference Program is helping innovative customers communicate their unique stories of success using Adobe's solutions in their specific sectors. As part of the reference team, Stephanie has the pleasure of working with Adobe customers every day, and helps share their success stories spanning across all three Adobe Clouds: Creative Cloud, Marketing Cloud and Document Cloud. ​
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Case Study: Hunderte Banken, ein System aus der Cloud

Ver­schiedene Stu­di­en haben einen Wan­del doku­men­tiert: Eine Unter­suchung von Accen­ture kam beispiel­sweise zu dem Schluss, dass sich Kun­den vor allem zwei Dinge von ihrem Finanz­di­en­stleis­ter wün­schen: eine „men­schliche Note“ und eine „datenges­teuerte Per­son­al­isierung in Echtzeit“.


Mainline Menswear Drives 30% YoY Revenue Growth with Adobe Advertising Cloud

Main­line Menswear gains a com­pet­i­tive advan­tage and dri­ves 30% rev­enue growth through faster, smarter paid search mar­ket­ing with Adobe Adver­tis­ing Cloud Search.

Customer Success

HUK-COBURG Builds Forms in Minutes to Capture Auto Insurance Leads

HUK-COBURG helps mil­lions of cus­tomers find good deals on auto insur­ance using web pages and forms cre­at­ed with Adobe Expe­ri­ence Man­ag­er to guide peo­ple through the sales process.

Customer Success

Comment Sanofi France utilise les solutions Adobe pour commercialiser rapidement des traitements vitaux

Valérie Abrell Duong, VP IT, dig­i­tal and inno­va­tion chez Sanofi France, con­sid­ère qu’Adobe joue un rôle impor­tant dans l’évolution con­stante du lab­o­ra­toire. « Plus qu’un sim­ple four­nisseur de tech­nolo­gies, nous voulions un prestataire qui puisse nous aider à évoluer sur le long terme dans tous nos domaines d’activité », pré­cise-t-elle.

Customer Success

How Sanofi France uses Adobe to Quickly Bring Life-Saving Therapies to Market

How Sanofi France is using Adobe Expe­ri­ence Cloud to help bring life-sav­ing new ther­a­pies to mar­ket faster

Customer Success

Costa Crociere Delivers the Magic of a Cruise Long Before You Step Onboard

Cos­ta Crociere increas­es cruise book­ings with more per­son­al­ized dig­i­tal expe­ri­ences built on Adobe Expe­ri­ence Man­ag­er, Adobe Tar­get, and Adobe Ana­lyt­ics.

Customer Success

Silversea Cruises délivre des expériences digitales méticuleuses

Pen­dant neuf mois, Sil­versea Cruise a col­laboré avec l’équipe d’Adobe Cus­tomer Solu­tions pour trans­former inté­grale­ment sa plate­forme dig­i­tale dans l’optique de créer des expéri­ences dig­i­tales à la hau­teur de celles pro­posées à bord de ses navires.

Customer Success

Silversea Cruises Delivers White-Glove Digital Experiences

Ultra-lux­u­ry cruise brand cre­ates white-glove dig­i­tal expe­ri­ences that stand up to its indi­vid­u­al­ized onboard expe­ri­ences.

Customer Success

Fresh-Faced Marketing Encourages Loyalty

With a Uni­fied Cus­tomer Pro­file, Dou­glas is able to bring all CRM data togeth­er.

Customer Experience

Kundenerlebnisse mit Hilfe von künstlicher Intelligenz personalisieren

Der Schweiz­er Telekom­mu­nika­tion­s­markt verän­dert sich genau­so schnell wie die Dig­i­tal­isierung im Land Einzug hält. Auf­grund neuer Tech­nolo­gien müssen sich Telekom­mu­nika­tion­sun­ternehmen schnell entwick­eln, um bei verän­derten Kun­den­trends nicht zurück­zubleiben. So geht Swiss­com mit dem Wan­del um:

Customer Experience

Personalising Customer Experiences through Artificial Intelligence

Evolv­ing Tele­com Ser­vice through Arti­fi­cial Intel­li­gence

Customer Success

Raiffeisen: Banking auf dem digitalen Dorfplatz

Die Raif­feisen­banken in der Schweiz ergänzen ihre sta­tionären Fil­ialen mit ein­er überzeu­gen­den Cus­tomer Expe­ri­ence über alle Kanäle hin­weg.

Customer Success

Banking in a Digital Village Square

Bring­ing the spir­it of com­mu­ni­ty involve­ment into the dig­i­tal age.

Customer Success

Auchan:Direct Combines Personal Service and Digital Convenience

Auchan Direct uses Adobe’s Expe­ri­ence Cloud to per­son­alise cus­tomer expe­ri­ence and stream­line inter­nal pro­ce­dures.

Customer Experience