Why AI holds the key to relevance and personalisation

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Five Ways Technology Can Drive Content Velocity

Customer Experience

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4 Ways Retailers Can Respond to COVID-19

While it may seem like there’s no such thing as “busi­ness-as-usu­al” in this cli­mate, there are ways for retail­ers to adjust their oper­a­tions, keep cus­tomers and employ­ees hap­py and per­haps set the stage for a new way of work­ing.

Customer Experience

Strengthen Customer Relationships in Uncertain Times

As we all adjust to new ways of liv­ing and work­ing in light of COVID-19, main­tain­ing cus­tomer rela­tion­ships becomes an absolute must—especially in finan­cial ser­vices.

Customer Experience

Why it’s so Important to Adapt to Your Customers’ Needs

After COVID-19, we will be in a dif­fer­ent world. Busi­ness­es that have served com­mu­ni­ties and cus­tomers when they most need­ed it will be the sur­vivors.

Customer Experience

Why Voice Technology Talks Directly to Customer Loyalty and Brand Trust

Peter Shel­don, Senior Direc­tor Com­merce Strat­e­gy at Adobe, dis­cuss­es how voice can com­ple­ment cus­tomer expe­ri­ence strate­gies.

Customer Experience

Price is Nice, but Customer Experience and Convenience Will Become Retail’s Biggest Differentiator in 2020

Next year will final­ly see the cus­tomer expe­ri­ence over­take price as a retail brand’s biggest dif­fer­en­tia­tor.

Customer Experience

De l’intégration à la logique de plateforme pour améliorer l’expérience client

Inno­vante dans la forme, avec une démon­stra­tion agré­men­tée de saynètes, le CXM Space fut aus­si et surtout l’occasion de présen­ter les nou­veaux con­cepts et pro­duits aux clients et aux influ­enceurs.

Do Not Attempt Digital Transformation (Without Supervision)

Cus­tomers val­ue expe­ri­ences and dig­i­tal trans­for­ma­tion is what allows busi­ness­es to use their data, update their process­es, and ulti­mate­ly pro­vide cus­tomer expe­ri­ences that inspire loy­al­ty.

Customer Experience

Solving the Customer Data Platform Problem

Using real-time cus­tomer pro­files and broad acti­va­tion to cre­ate per­son­alised expe­ri­ences.

Personalisation

The Future of Customer Experiences

CTO Abhay Paras­nis dis­cuss­es how AR, VR, AI and voice will raise the bar for cus­tomer expe­ri­ences.

Customer Experience

Adobe Experience Forum: four trends that dominate Customer Experience Management

Hap­py cus­tomers spend their mon­ey both online and offline. More than ever, we should put the cus­tomer first.” – Jamie Brighton, Head of Prod­uct & Indus­try Mar­ket­ing, EMEA at Adobe.

Customer Experience

Strong Interest in Amazon Sales Channel Ahead of Prime Day

Click here to read this article.

Customer Experience

New ABM Essentials helps B2B marketers further Customer Experience Management (CXM)

ABM should be one of your cor­ner­stone B2B mar­ket­ing strate­gies to improve win rates and increase deal size

Customer Experience

The Future Is Now – How AI Enhances Customer Experience Management at Adobe

There’s a lot of talk in all busi­ness­es about dig­i­tal trans­for­ma­tion, and that is a crit­i­cal step. But the next phase is to suc­cess­ful­ly use dig­i­tal trans­for­ma­tion to achieve a cus­tomer-cen­tric busi­ness trans­for­ma­tion.

Customer Experience

4 zentrale Learnings aus dem Adobe Experience Index 2019

Wie unter­schei­det sich die Gewohn­heit­en, Vor­lieben und Wahrnehmungen von Kon­sumenten unter­schiedlich­ster Län­der und Alters­grup­pen? Antworten auf Fra­gen wie diese liefert der aktuelle Adobe Expe­ri­ence Index.

Customer Experience