Dixons Carphone Drives Strong Supplier Relationships

Customer Success

Dixons Car­phone, one of Europe’s lead­ing spe­cial­ty retail­ers of tech­nol­o­gy and ser­vices, under­stands the val­ue of strong com­mu­ni­ca­tions. The com­pa­ny helps mil­lions of cus­tomers con­nect with the world at home, work, or on the move through its reli­able tech­nol­o­gy and ser­vices.

There­fore, it should come as no sur­prise that the com­pa­ny also val­ues strong com­mu­ni­ca­tion and rela­tion­ships with its sup­pli­ers and ven­dors, includ­ing Adobe. “For me, a suc­cess­ful rela­tion­ship with a sup­pli­er is a rela­tion­ship where you have mutu­al trust, open and proac­tive com­mu­ni­ca­tions, and you can work togeth­er to talk about new ideas and inno­va­tion,” says Lean­dros Ioan­nou, Senior Strate­gic Rela­tion­ship & Con­tract Man­ag­er at Dixons Car­phone.

For the past year, the new Strate­gic Rela­tion­ship Man­age­ment team at Dixons Car­phone has worked close­ly with Ric­car­do Com­pos­to, an Adobe Cus­tomer Suc­cess Man­ag­er, and his team to build a clos­er rela­tion­ship. “The great thing about being a CSM is that you’re real­ly involved with the cus­tomer,” says Com­pos­to. “The objec­tive of this rela­tion­ship is to stream­line com­mu­ni­ca­tions and make sure that both Adobe and Dixons Car­phone under­stand the objec­tives of the busi­ness.”

The ben­e­fit that we’re see­ing with Adobe now is that both busi­ness­es are work­ing towards one com­mon goal,” says Andrew Nagalews­ki, Head of Com­mer­cial & Strate­gic Sup­pli­er Man­age­ment at Dixons Car­phone. “We’re more effec­tive­ly hav­ing con­ver­sa­tions around inno­va­tion and how we actu­al­ly use Adobe prod­ucts to move our busi­ness for­ward.”

The clos­er part­ner­ship is enabling Dixons Car­phone and Adobe to increase the speed of project deliv­ery and active­ly help­ing users derive the most val­ue from Adobe solu­tions. Adobe shares insights and best prac­tices that help Dixons Car­phone find greater val­ue and dri­ve adop­tion of Adobe solu­tions and ser­vices. This helps Dixons Car­phone pro­vide its ecom­merce and retail cus­tomers with solu­tions that best meet their needs and pref­er­ences.

By work­ing more effec­tive­ly as part­ners, our stake­hold­ers are now see­ing that the tools and ser­vices that we pur­chase from Adobe are real­ly mak­ing a mas­sive dif­fer­ence to our busi­ness,” says Nagalews­ki. “We see Adobe as a strate­gic part­ner to move our busi­ness fur­ther for­ward as tech­nol­o­gy changes over the com­ing years.”

Customer Success
Maria Mihajlovic

Posted on 27-09-2017

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