experience management

AI and ML enhance and stream­line cus­tomers’ bank­ing experiences. 

How automa­tion clos­es the gap between what con­sumers want and what busi­ness­es offer.

A visu­al guide to top take­aways from our 2018 Dig­i­tal Trends Survey

Today, every suc­cess­ful busi­ness must put cus­tomer expe­ri­ence above all else. Brands across the globe are find­ing this out for them­selves, as small dis­rup­tors that pro­vide personalised, 

Dig­i­tal trans­for­ma­tion in the finan­cial ser­vices indus­try (FSI) is not an “either/or” propo­si­tion. It’s an ongo­ing jour­ney of con­tin­u­al improve­ment and enhancement.

Con­sumers are turn­ing to the Web more and more to help them make buy­ing deci­sions. Although the e‑commerce growth rate is expect­ed to slow over the next few years,

Today’s cus­tomers are hyper­con­nect­ed. They expect seam­less jour­neys across every dig­i­tal and phys­i­cal touch­point, tai­lored around their indi­vid­ual needs and goals. 

Dig­i­tal mar­ket­ing has nev­er been eas­i­er in some ways, or more dif­fi­cult in oth­ers. Even as data gives us more pow­er to iden­ti­fy each cus­tomer and deter­mine what they want, con­sumers expect per­son­alised, rel­e­vant expe­ri­ences, and 

Great busi­ness starts with great expe­ri­ences. In fact, the expe­ri­ence busi­ness wave is sweep­ing through almost every indus­try in every region of the world. In this series of arti­cles, we’re explor­ing the lat­est strate­gies for delivering

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