Posts tagged "nps"

Using Net Promoter Score to help improve customer experience

Com­pa­nies are con­tin­u­al­ly look­ing for ways to improve the cus­tomer expe­ri­ence they pro­vide and to put their cus­tomers at the heart of every­thing they do. A pop­u­lar strat­e­gy to help achieve this is to lis­ten to the Voice of the … Read more