We are excited to announce the immediate availability of our new data center in Singapore. This new site enables a better experience for you, our customers, by lowering network latency, and improving data collection and reporting efficiency.
The products supported in the Singapore data center include:
- Scene7 (currently hosted at another Singapore facility)
While this is great news for Adobe’s new customers, you’re probably wondering about the current set of Asia-based businesses using Adobe products. When can you migrate your data to the new data center? And why would a company in Asia choose not to be in the new data center? These questions and answers may help.
Q. Can I setup some SiteCatalyst report suites in the Asian data center, but keep others in another data center?
A. The short answer: no. The long answer: not really. For many reasons, our strong recommendation is to keep your company’s data within a single data center. Ask an implementation consultant or ClientCare for details.
Q. Is this related to or affected by Regional Data Collection?
A. Yes. The Singapore data center functions as a new regional data collection node, regardless of where your data is stored. Regional Data Collection connects your site’s visitors with the closest data collection center, regardless of the data processing center location. If that data processing center is in Europe, visitors in China will be sending image requests to our Singapore data collection center, while visitors in Florida will send data to our Eastern US data center. For customers with a CNAME/First Party Cookie implementation, as soon as you renew your SSL Certificate with the appropriate licenses, the new data center will be used for visitors in that region.
Q. When can I migrate data from another data center to the Singapore or EMEA data center?
A. We are working on this initiative, and will announce that as soon as it’s ready.