In a previous post, I provided 15 surprising stats to convince you to use email remarketing. Today, I’ll convince you there’s another channel, where the ROI may be even higher than email.
Drumroll please … I give you the lowly text message, also known as SMS!
Shaking your head? Anticlimactic?
Get ready to be blown away by the stats.
SMS Has Huge Volume, Nearly Guaranteed to Be Read by Your Audience
Huge Conversion Rate
Incredibly High ROI and Retention Rate
What Gets Sent via SMS?
The Pur360 report offers a wide array of examples, by industry. This includes banks sending account balances, execution confirmations, alerts for large transactions or balances outside a client-designated range, and one-time password verification codes. Retail businesses send order confirmations, special offers, coupons, links to customer surveys, etc. Entertainment venues send notices of upcoming events and cancellations, special offers, surveys, etc. Travel-related businesses send booking confirmations, reminders and status updates, follow-up offers, etc.
Why is SMS so Popular With Recipients?
SMS stands for “Short Message Service,” and at 160 characters it takes almost no time to read and comprehend a message. It’s also dead simple to use, allowing live links that open mobile webpages or set up a phone call with a single click. Shortcodes also make impulse purchases easy, invoiced through the mobile phone bill, so no credit card is needed.
Using SMS the Right Way
Forrester’s “Guide to Using Mobile Moments with Messaging,” quotes their “Q2 2014 Global Mobile Executive Online Survey,” saying that 49 percent of marketers use SMS. This means more than half of marketers miss the opportunity represented by the stats quoted in this post.
According to a Marketing Charts article on measuring mobile marketing efforts, even at 49 percent (in agreement with the above-mentioned Forrester survey), SMS is the most widespread mobile channel, only 28 percent measure text message opens. In a future post, I’ll go into SMS best practices, which include closing this use-versus-measurement gap as an important first step.
If you’ve been using this simple and incredibly effective marketing channel, what has the experience taught you? Do you measure its performance?