Evolving consumer mindsets and behaviors, emerging technologies and platforms, and the relentless need to innovate and bypass competitors are among the biggest challenges and opportunities for the travel and hospitality industry brands.Indeed, a recent study by Expedia Media Solutions found that travelers are more concerned with their experiences than they are with getting the best deal early in the decision-making process. That puts the pressure on travel brands to truly think outside the box — across all stages of a traveler’s journey.
For the slideshow below, we dug into some of our most recent travel industry content to identify the tech catalysts for change and how companies are meeting customers’ expectations.
To learn how you can prepare your travel and hospitality company for the dynamic channel of voice-enabled technology, read this.
Giselle Abramovich is the Senior & Strategic Editor of CMO.com.