Archive for December, 2009

Acrobat/Reader enterprise deployment troubleshooting tips

Troubleshooting tips

If you are deploying Reader or Acrobat across an enterprise to Windows clients or Terminal Servers and are encountering issues during the deployment, then this article will be useful for debugging such issues.

Adobe proivdes a tool called Tuner (Acrobat/Reader 7) or Customization Wizard (Acrobat/Reader 8+) to build transform files in MST format.  These transform files can then be bundled with the standard MSI installer package from Adobe, and when the installer is run, it will apply the custom settings in the MST to the standard installation.

If you are encountering problems with your MSI and MST files, then here are some troubleshooting tips: 

  • use install mode on terminal servers:
    • change user /install
    • change user /execute
  • check drive mappings for terminal servers:
    • Very often some other drive like “M:” is used as the boot drive (it would be drive C: otherwise). This is so that users can still see their local drive C: when in the WTS session.

  • put MST in same folder as MSI and run it using the command line:
    • for example: msiexec /i AcroRead.msi /t Custom.mst
  • check OS language versions as paths may differ i.e. C:\Programme instead of C:\Program Files
  • rebuild the transform file on the same OS as the target OS you are trying to deploy to
  • check the transform MST with ORCA as this will validate it and show the differences to the standard install

Additional Information

Interesting sites about deploying Reader in an enterprise and customizing with Customization Wizard:

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LiveCycle ES: “ALC-UPG-040-005: Exception Migrating Workflow Tasks” Error while migrating the DB in LCM


When migrating from a LC7 to a LC ES server, you may receive the following exception during the “Migrating Essential Data” step in LiveCycle Configuration Manager:

ALC-UPG-040-005: Exception Migrating Workflow Tasks: [97,571]
com.adobe.livecycle.upgrade.UpgradeException: ALC-UPG-040-000: Internal error: ALC-UPG-040-000: Internal error:
ALC-UPG-040-005: Exception Migrating Workflow Tasks: [97,571]
at com.adobe.livecycle.upgrade.workflow.WorkflowUpgradePlugin.execute(
at com.adobe.livecycle.upgrade.workflow.WorkflowUpgradePlugin.migrateCriticalData(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
Caused by: com.adobe.livecycle.upgrade.UpgradeException: ALC-UPG-040-000: Internal error:
ALC-UPG-040-005: Exception Migrating Workflow Tasks: [97,571]


This will occur when a task has been started by opening a form in Form Manager, but a process was never initiated, probably because the user just closed the form again without submitting. The task has no corresponding entry in the TB_ASSIGNMENT table in the DB.


The solution in this case is to delete the task entry manually from the database, as it does not affect any running processes. This is a very rare case and should not show up at all in most installations. Here is an SQL statement you can use to search for such tasks in the DB before running LCM.


select * from tb_task tsk where
not exists (select 1 from tb_assignment assign where or ((tsk.process_instance_id > 0) and
not exists (select 1 from tb_process_instance proc where or ((tsk.action_instance_id > 0) and
not exists (select 1 from tb_action_instance act where or
not exists (select 1 from edcprincipalentity ent where or
not exists (select 1 from tb_form_data form where


reference: (180999333/2360548)

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