Archive for May, 2012

Acrobat: Hotfix recommendations for Citrix XenApp environments on Windows 2008 Server

Information

If you are using Adobe Acrobat/Reader in a Citrix XenApp environment, you may experience issues related to problems in Citrix or the underlying Windows operating system.  Citrix have issued recommendations for hotfixes in XenApp and Microsoft Windows, which resolve most of the common issues with XenApp 6.0 and later, running on Windows 2008 Server.

If you do experience issues running Acrobat/Reader in a Citrix XenApp environment, ensure you have the recommended hotfixes installed.  You should contact Citrix for support or refer to their technotes such as the one below:

http://support.citrix.com/article/ctx129229

For more information related to Acrobat/Reader deployments on Citrix, please refer to our Enterprise Administration Guide:

helpx.adobe.com/content/dam/kb/en/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf#page=101

VN:F [1.9.22_1171]
Was this helpful? Please rate the content.
Rating: 7.7/10 (3 votes cast)

LiveCycle ES3: ReaderExtensionsService – PKI Intialization failed. Exception: com/rsa/jsafe/provider/JsafeJCE

Issue

If you have installed ADEP/LC ES3 (10.0.x) you may notice the following error in the server log when starting the application server:

2012-04-18 15:32:49,500 ERROR [com.adobe.livecycle.readerextensions.ReaderExtensionsService] (main) PKI Intialization failed. 
Exception: com/rsa/jsafe/provider/JsafeJCE
2012-04-18 15:32:49,515 ERROR [org.jboss.ejb.plugins.LogInterceptor] (main) RuntimeException in method: 
public abstract java.lang.Object com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterLocal.doRequiresNew(
com.adobe.idp.dsc.transaction.TransactionDefinition,com.adobe.idp.dsc.transaction.TransactionCallback) 
throws com.adobe.idp.dsc.DSCException:ALC-DSC-099-000: com.adobe.idp.dsc.DSCRuntimeException:
java.lang.ClassNotFoundException: Class name com.rsa.jsafe.provider.JsafeJCE from package com.rsa.jsafe.provider not found.

Reason

This error can occur when the wrong JSAFE and CERTJ JAR files have been imported to your application server.

Solution

Review the installation/configuration documentation and ensure the correct JAR files have been copied to your application server.

For example:

http://help.adobe.com/en_US/enterpriseplatform/10.0/ClusterJBoss/WSf7e9d1e3f353177725b65b451306fc33289-8000.html

reference: (183158539)

VN:F [1.9.22_1171]
Was this helpful? Please rate the content.
Rating: 8.7/10 (3 votes cast)