Posts in Category "Acrobat"

Acrobat 10.1.4 crash using LiveCycle RightsManagement ES2 Extension for Microsoft Office

Issue
If you are using the Adobe LiveCycle RightsManagement ES2 Extension for Microsoft Office with Acrobat/Reader 10.1.4 then you may experience an application crash in Acrobat/Reader.  You will see the following error in the Eventviewer log:

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date: …
Time: …  
User: … 
Computer: …
Description:
Faulting application acrobat.exe, version 10.1.4.38, faulting module acrobat.dll, version 10.1.4.38, fault address 0×00021212.

Reason

This is an issue with Acrobat/Reader 10.1.4 affecting compatibility with this LiveCycle plugin.

Solution

This issue is fixed in Acrobat/Reader 10.1.5 and later versions.

reference: (3322093)

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Acrobat 10.1.4: Acrobat/Reader hangs while scanning

Issue

If you are scanning documents with Acrobat/Reader 10.1.4 using any mode (Grayscale/Color/BW),  Acrobat/Reader may hang when scanning is about to complete.

Reason

This is an issue in the 10.1.4 update and will be addressed in future versions.  It is also being discussed in our forums: http://forums.adobe.com/thread/1050323?start=0&tstart=0

Solution

Install the patch for Acrobat and Reader 10.1.4 (Windows only).

  • Log in to your Windows computer as an Administrator.
  • Click the following link to download the patch file: AdobeAcrobatReaderPatch10.1.4_3314564.zip
  • When prompted “Do you want to open or save this file?,” click Open.
  • Extract the file using a ZIP tool to a location on your local computer.
  • Double-click the AdobeAcrobatReaderPatch10.1.4_3314564.exe file to begin the update.
  • When a prompt notifies you that the update is complete, restart your computer.

_______________________________________________________________________________________________

 Install the patch for Acrobat and Reader 10.1.4 in silent mode (Windows only).
  • Log in to your Windows computer as an Administrator.
  • Click the following link to download the patch file: AdobeAcrobatReaderPatch10.1.4_3314564.zip
  • When prompted “Do you want to open or save this file?,” click Open.
  • Extract the file.
  • Open the command prompt “As Administrator.”
  • Type the path to the patch file executable, and add the -silent flag on the command line. For example:
    AdobeAcrobatReaderPatch10.1.4_3314564.exe -silent
    Silent mode suppresses all dialog boxes so you do not get a message indicating that the update is complete. The executable creates a log file “AcroPatchApplication1014.log” in the temp directory (%temp%).
  • When the update is complete, restart the computer.

reference: (3314564)

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Acrobat XI: new tab-stop feature available for rich-text fields

Information

With the latest release of Adobe Acrobat/Reader XI there is a new feature available for structuring text in rich-text fields in XFA-based forms.  You can now add/modify tab-stops in rich-text fields using new UI components.  Adding tab-stops in rich-text fields allows for better formatting and table-like structuring of the text, which is a much requested feature from customers and users.

Instructions

You download the sample file tabstops_richtext_field_dyn.pdf to see how this feature works.

1. Open the sample file in Acrobat/Reader XI.

2. Place the cursor in the large rich-text field.

3. Press CTRL+E on the keyboard to bring up the Form Field Text Properties toolbar.

4. Click the button “More…”

5. You will see the new Tabs dialog where you can create/modify the tabs in the field.

6. From here you can create/modify/delete the defined tab-stops, and change the alignment (Left, Right, Center, Decimal), or the position.

Notes

You can now also use the key combination CTRL+TAB on the keyboard to tab between tab-stops in the rich-text field.

The measurement units for the tab stops are inherited from the units defined in the Preferences (Edit > Preferences > Units & Guides > Page & Ruler Units):

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Acrobat/Reader X: how to set the default font and font size in the Typewriter tool

Issue

If you are using the Typewriter tool in Acrobat/Reader you may notice that the default font and font size changes according to the font style already used in the PDF document.  The default font for the Typewriter tool should be set each time you finish using the tool and close Acrobat/Reader.  You may wish to reset/set the default font and font size to some custom value.

Solutions

You can set the commenting font and font size in the “Commenting” section in the Preferences.

You can also select the “Comment” Tab between “Tool” and “Share”, right-click on the comment in the “Comments List” that has your desired font setting, and then select “Properties…”.  Check the box that says “Make properties default” and click OK.

Workaround

If this still does not work, then you can set the default font and font size in the registry.  Please note that editing the registry can lead to corruption on your system and should only be attempted by experienced users or administrators.

We cannot provide support for any issues that may occur due to editing the registry, so we would recommend to do a full registry backup before making any changes.

To change the font:

1. Close Acrobat/Reader
2. Start—>Run—>Regedit
3. Navigate to: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\Annots\cAnnots\cFreeText_003aFreeTextTypewriter\crichDefaults\cfontFamily
4. Click the cfontFamily key on the left.
5. Double-click the a0 key on the right.
6. Change the a0 value to the font name you require.
7. Save

To change the font size:

1. Close Acrobat/Reader
2. Start—>Run—>Regedit
3. Navigate to: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\Annots\cAnnots\cFreeText_003aFreeTextTypewriter\crichDefaults
4. Double-click the dtextSize key on the right.
5. Change the dtextSize value to the font size value you require.
6. Save

Additional information

In Adobe Acrobat, if you want instructions to enable the Typewriter tool you should refer to the following post:

http://blogs.adobe.com/dmcmahon/2011/09/17/acrobatreader-x-how-to-enable-the-typewriter-tool/

In Adobe Reader, if you cannot find the Typewriter tool you should refer to the following post:

http://blogs.adobe.com/dmcmahon/2011/09/10/adobe-reader-fill-out-a-pdf-form-or-type-text-on-a-pdf-file-using-adobe-reader/

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Acrobat/Reader 10: Save button not working for PDFs referenced from long URLs

Issue

If you are using Adobe Acrobat/Reader in Firefox/Chrome to view PDF files from long URLs you may notice that  the Save button is not working as expected.  It may be disabled (greyed out), or it may be enabled, but clicking on the button does not bring up the Save dialog to save the PDF to the local file system.

In some organisations the PDF files may be loaded from complex applications which require long URLs to serve parameters with the PDF.  For example:

http://helpx.adobe.com/content/dam/kb/en/837/cpsid_83709/attachments
/Acrobat_Enterprise_Administration.pdf?timestamp=t1115222011102&a=1234567890
123456789012345678901234567890123456789012345678901234567890123456789
&dkmtid=doc&ext=.PDF#FDF=http://server/XML.xfd

The URL above will show the PDF, but the Save button will not work as expected:

Reason

This is an issue with some versions of Adobe Acrobat/Reader 10 in Firefox/Chrome, and will be resolved in a later update for Acrobat/Reader.  The issue occurs when the URL contains more than 259 characters, as Firefox attempts to use this URL as the file-name in the Save dialog.  Such a long URL can exceed a file system limit and therefore the Save dialog does not appear.

Workarounds

  • Use shortened URLs to avoid the issue.
  • Use Acrobat/Reader in Internet Explorer.
  • Use Acrobat/Reader 9 with Firefox/Chrome.

Solution

This issue does not happen with the latest version of Acrobat/Reader 11, and will be fixed in a future release of Acrobat/Reader 10.

reference: (183411841/3319248)

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Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2

Issue

If you have updated Adobe Acrobat/Reader to the current version 10.1.4 or 9.5.2 then you may encounter the following error when opening some PDF files:

“Insufficient data for an image”

The PDF will open, but the contents may appear blurred, or not display at all.

Reason

This error occurs due to a problem in the Adobe Acrobat/Reader functionality used to display scanned documents and/or documents containing JP2K images.

Solution

This issue has been fixed with the latest version of Reader XI now available (http://get.adobe.com/reader).  We are actively working on a solution for previous versions and expect to have a fix available for Adobe Acrobat/Reader 10.1.x and 9.5.x in Q1 2013.
Update (08 Jan 2013): this issue has now been fixed in the latest updates for Adobe Acrobat and Reader 9.5.3 and 10.1.5 available from the Adobe site:
Reader updates
Acrobat updates

Workarounds

Changing the zoom settings should allow you to see the contents of the document.  Try reducing the Zoom factor, or click the button to “Fit one full page to window”.

You can make this change persistent (to avoid changing for every document) in Edit > Preferences > Page Display > Zoom > Fit Page.

You can also try saving the PDF again in Acrobat using the PDF Optimizer to optimize the PDF file using Standard settings, or the Reduced Size PDF option.

For those looking to roll-back to a previous version of Adobe Acrobat/Reader to avoid this problem, you can find archived versions here: ftp://ftp.adobe.com/pub/adobe/reader/.

Further Information

This issue is being discussed in detail in the following forum threads:

http://forums.adobe.com/message/4632375

http://forums.adobe.com/message/4632511

http://forums.adobe.com/message/4630822

reference: (3312912/3312904)

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Adobe Reader cannot open Protected Mode due to a problem with your system configuration.

Issue

If you are starting Adobe Reader and have Protected Mode enabled, you may encounter the following dialog:

“Adobe Reader cannot open in Protected Mode due to a problem with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?”

Reason

This dialog appears when protected mode cannot be started due to environmental settings on your computer.  It can occur due to anti-virus software conflicts, and/or conflicts with accessibility tools or smart card software and drivers.

Troubleshooting

1. Unsupported configurations:

  • Installing Reader on a mapped network drive.
  • Running Reader on WinXP when the OS is installed in a public folder.
  • Launching Reader in XP-compatible mode on Vista and Win7.
  • Launching Reader by right clicking AcroRd32.exe and choosing Run As.
  • Using PKCS#11 smart cards in signature workflows. Some cards can work in the presence of custom protected mode policies. For a workaround, see below.
  • Collaborating in real time using the Collaborate Live feature.
  • Certain configurations of anti-virus software that have not yet white-listed AcroRd32.exe. See Anti-virus software conflicts below.
  • JS-invoked processes: Launching a process through JavaScript is not allowed with Protected Mode enabled.

2. Antivirus software conflicts:

By default, Adobe Reader X runs in Protected Mode. In certain situations Reader experiences compatibility issues with anti-virus software when that software intercepts some system calls for the Reader sandbox. In these cases, Reader could fail to open or crash after displaying an incompatible-configuration dialog.

For example, Protected Mode is known to be incompatible with:

  • Some Symantec Endpoint Protection configurations. Adobe recommends that users update to Symantec Endpoint Protection 11.0 RU6 MP2 or higher.
  • McAfee VirusScan Enterprise for certain actions in Reader. Known actions include the following:
    • Clicking Help or a Weblink from an embedded Flash widget such as a Portfolio navigator (Fixed 10.1).
    • Launching of some IME tools. Note: Disabling Buffer Overflow Protection can provide a workaround for many McAfee users.
    • Reader sometimes removes a user’s cached credentials when signing out of Adobe.com which could be an issue for a multiuser machine. Fixed 10.1.2 with MVE 8.8.

Adobe is working with anti-virus companies to resolve these problems.

3. Accessibility

For XP only: Accessibility features sometimes doesn’t work. The Read Out Loud feature is unsupported. Therefore, screen readers such as JAWS, Windows Eyes, and Windows Narrator aren’t always able to read PDF content. Much of the Accessibility menus involving things like quick check, change Reading options are removed. Keyboard navigation is not implemented.

Note: When a screen reader like JAWS, Window-Eyes, or Narrator is running when Reader is started for the first time on XP, Protected Mode is disabled. On Vista and Windows 7, screen readers do work normally.

4. P11 smart card workaround

The installation of some smart cards doesn’t work for Reader X users when in Protected Mode. Because Protected Mode sandboxes certain processes that make system calls, smart card installation can fail or result in the “unsupported configuration” dialog appearing. However, a simple workaround is available. Install the smart card software with Protected Mode turned off as follows:

  • Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup
  • Restart Reader
  • Install the smart card software according to the provider’s instructions
  • Re-enable Protected Mode
  • Restart Reader

5. Windows Permissions

You should also check the permissions on the Adobe Reader installation folder.  Protected mode will only work on Windows when the group “BuiltIn\Users” has the following permissions on the Reader installation folder (for a default installation C:\Program Files (x86)\Adobe\Reader 10.0):

  • Read & execute
  • List folder contents
  • Read

Further Information

http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

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Acrobat: PDF Printer missing after installation on Windows 64-Bit

Issue

If you have installed Adobe Acrobat on a Windows 64-bit OS, you may notice that the Adobe PDF printer has not been installed.  During the installation you may have received an error similar to the following:

Please note that the Adobe PDF Printer functionality to create PDF files  is only available with Adobe Acrobat (paid version), and not with Adobe Reader (free version).

Solution 1

Repair the Acrobat installation using the option in the Help menu.

Solution 2

Uninstall and then re-install Acrobat on your Windows OS.

Solution 3

Manually install the PDF Printer

  • Click Start >  Control Panel > Devices and Printers
  • Select Add a printer
  • Select Add a local printer
  • Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down.  Click Next
  • Click the Have Disk… button
  • Click the Browse… button
  • Navigate to C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF
  • Select AdobePDF.inf from the list if using Acrobat Pro, or AdobePDFstd.inf if using Acrobat Std, then click the OK button
  • You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
  • Name your printer, e.g. Adobe PDF
  • Follow the rest of the prompts and your PDF printer should now be installed correctly

If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\<OS version> folders.

Additional Information

http://forums.adobe.com/message/3348729

http://acrobatusers.com/forum/pdf-creation/how-do-i-insatll-adobe-pdf-printer-windows-7-adobe-reader-9/

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Acrobat: Hotfix recommendations for Citrix XenApp environments on Windows 2008 Server

Information

If you are using Adobe Acrobat/Reader in a Citrix XenApp environment, you may experience issues related to problems in Citrix or the underlying Windows operating system.  Citrix have issued recommendations for hotfixes in XenApp and Microsoft Windows, which resolve most of the common issues with XenApp 6.0 and later, running on Windows 2008 Server.

If you do experience issues running Acrobat/Reader in a Citrix XenApp environment, ensure you have the recommended hotfixes installed.  You should contact Citrix for support or refer to their technotes such as the one below:

http://support.citrix.com/article/ctx129229

For more information related to Acrobat/Reader deployments on Citrix, please refer to our Enterprise Administration Guide:

helpx.adobe.com/content/dam/kb/en/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf#page=101

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Acrobat/Reader: PDF files not displaying in the browser

If you are having problems displaying PDF files in the browser using Adobe Acrobat/Reader in an enterprise environment, there are 3 things to check in your environment.

  1. Check the registry path for Acrobat or Reader
  2. Repair the HKCR\AcroExch.Document registry key
  3. Change the content-type header on the web server

If these suggestions do not help, then you can try the general suggestions outlined in this technote: http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html

Disclaimer:  These procedures involve editing the Windows registry.  Adobe doesn’t provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it, or contact a qualified computer service professional to do it for you. For more information about the registry, see the Windows documentation or contact Microsoft.

1. Check the registry path for Acrobat or Reader

  1. Go to Start > Run.
  2. Type regedit and click OK.
  3. Browse to the key HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.
  4. Make sure that the (Default) value is set for the path where Acrobat or Reader is installed.
    • The default path for Reader is “C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe”.
    • The default path for Acrobat is “C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe”.

Note: If Acrobat or Reader isn’t installed in the default path, make sure that the key’s (Default) value points to the actual location.

If the above registry item doesn’t exist on the system, do the following:

  1. Go to Start > Run.
  2. Type regedit and click OK.
  3. Go to Edit > New > Key and create the missing HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.
  4. Go to Edit > New > String Value and name this key (Default).
  5. Select (Default), and then go to Edit > Modify. Type the default path (listed above) in the “Value data” for your product.
  6. Restart the computer.

2. Repair the HKCR\AcroExch.Document registry key

It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer.

  1. Choose Start > Run, type regedit in the Open text field of the Run dialog box, and then click OK.
  2. Back up your current Registry file:
    1. In the Registry Editor dialog box, choose File > Export.
    2. Type a name for the file and choose the location.
    3. For Export Range, choose All.
    4. Click Save.
  3. Navigate to HKEY_CLASSES_ROOT\AcroExch.Document.
  4. Right-click AcroExch.Document and select Delete; make sure that you have the correct key, and click Yes on any prompts.
  5. Right-click AcroExch.Document.7 and select Delete; make sure that you have the correct key, and click Yes on any prompts.
  6. Repair your Acrobat or Reader installation using one of the 2 methods below:
  • Repair using Control Panel (Windows).  Although you can repair your product installation by choosing Help > Repair [product] Installation, the Control Panel method sometimes provides better results. Close Reader or Acrobat.
      1. Click Start > Control Panel.
        • (Windows 7/Vista) Click Programs, and then click Programs and Features.
        • (Windows XP) Double-click Add or Remove Programs.
      2. In the list of programs, select Adobe Reader or Adobe Acrobat.
      3. Click Change and follow the instructions to repair the application.
      4. When the process is complete, click Finish.
  • Repair from within Reader or Acrobat.
    • (Reader) Choose Help > Repair Adobe Reader Installation.
    • (Acrobat) Choose Help > Repair Acrobat Installation.

3. Change the content-type header on the web server

If you’re a webmaster or have administrative rights to a website, configure the web server to send content-type headers of ‘application/pdf’ for PDF files. For instructions, see the documentation that came with the web server, or see article 305153 on the Microsoft website at http://support.microsoft.com/kb/305153.

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Acrobat/Reader: how to automatically check the installed version

Description

In enterprise environments it is often required to provide some kind of health check application to check the pre-requisites (i.e. installed apps and versions) on client machines.  This provides an automated way of checking that the client machine is correctly setup for use in business workflows that rely on certain installed applications such as Adobe Acrobat/Reader.

Solution

You can use Javascript to detect and read the Adobe Acrobat/Reader browser plugin version:

http://stackoverflow.com/questions/4122061/javascript-detect-adobe-reader-plugin-for-browser

You can use the Windows GUID from the Registry or the MSI API to read the Reader client version:

Acrobat_Enterprise_Administration

reference: (183022625)

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Acrobat/Reader 10.1.2: Grey blank page displayed when accessing a PDF from a secure site (HTTPS)

Issue

If you are accessing PDF files in the browser from a secure site (i.e. over a HTTPS connection), then you may be presented with a grey blank page, rather than the PDF file. Hitting “Refresh” in the browser will display the PDF file correctly.

Reason

This is a bug in the 10.1.2 version of Acrobat/Reader and has been resolved in the next quarterly release of Acrobat/Reader 10.1.3.  Update to 10.1.3 to resolve this issue, or use the workaround below if you cannot update to 10.1.3 immediately.

Solution

1. Open Acrobat or Reader.

2. Choose Help > Check for Updates.

Reader/Acrobat will install the update automatically.

If you prefer, you can download and install the update yourself. Click the appropriate link below and locate the 10.1.3 update.

Workaround

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.zip  file.
  3. Unzip the file to extract the executable AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe.
  4. Close Adobe Acrobat/Adobe Reader if it is running.
  5. Do one of the following to run the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe file:
    1. Double-click the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe file.
    2. Run the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt ‘As Administrator’ to avoid UAC prompt dialog.
      Example: <path to AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe> -silent
  6. Once the process is completed, you receive a prompt stating the result of the operation. You can choose to restart the system (if prompted) at that moment or later, but a restart will be needed to ensure that the fix has been applied correctly.
    Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appear.
  7. A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only take effect after you restart your computer)

Additional Information

This issue is also being discussed in the following forums:

http://forums.adobe.com/thread/948331?tstart=0

http://forums.adobe.com/thread/948648?tstart=0

reference: (3087872)

http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

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Acrobat/Reader: Attach to Email button not working for PDFs referenced from long URLs

Issue

If you are using servlets or scripts to serve your PDF files in the browser, and you then want to use the standard “Attach to Email” button on the Acrobat/Reader toolbar (also available under the File menu) to forward the PDF to another user by email, you may notice that the PDF does not get attached to the email in some situations.

Reason

When you click on the Acrobat/Reader “Attach to Email” button on the toolbar it sends a request to your default email client to compose a new message.  It will also attempt to create the PDF attachment using the file name specified in the URL where the actual PDF is stored.

The URL may be too long to create a PDF file as attachment if it contains very long parameters as follows:

http://localhost:8080/Simple_Servlet/DMShowPDF?command=getdocuments&PDF=path/123_4567890abcdefghijklmnopqrstuvwxyz_0_0.pdf&sig=0123456789abcdefghijklmnopqrstuv&ts=0123456789012&category=new&stage=EDITING%3B%3B%3B1%3B%3B%3B&docid=S0123456789abcdefghijklmnopqrst&ext=.PDF

In this case the filename of the resulting PDF attachment would be:

123_4567890abcdefghijklmnopqrstuvwxyz_0_0.pdf&sig=0123456789abcdefghijklmnopqrstuv&ts=0123456789012&category=new&stage=EDITING%3B%3B%3B1%3B%3B%3B&docid=S0123456789abcdefghijklmnopqrst&ext=.PDF

This can exceed operating system limits, and therefore the attachment does not get created/added to the email message.

Workaround

Simply reducing the length of the URL, particularly the string which will be used for the PDF attachment file name, will allow the PDF attachment to be created.  Even just reducing it by a few characters is sufficient.

Solution

A cleaner solution however, would be to re-structure the URLs so they are shorter, and/or move the PDF parameter to the last parameter position as follows:

http://localhost:8080/Simple_Servlet/DMShowPDF?command=getdocuments&sig=0123456789abcdefghijklmnopqrstuv&ts=0123456789012&category=new&stage=EDITING%3B%3B%3B1%3B%3B%3B&docid=S0123456789abcdefghijklmnopqrst&ext=.PDF&PDF=path/123_4567890abcdefghijklmnopqrstuvwxyz_0_0.pdf

In this case, the attachment file name will be:

123_4567890abcdefghijklmnopqrstuvwxyz_0_0.pdf

reference: (182987737)

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Acrobat 10.1.2: “Adobe acrobat has stopped working” when using Preflight

Issue

If you are using the Preflight feature in Adobe Acrobat Pro 10.1.2 you may encounter an application crash accompanied by the following error:

“Adobe acrobat has stopped working”

Crash details:

Problem Event Name:    BEX
Application Name:    Acrobat.exe
Application Version:    10.1.2.45
Application Timestamp:    4f02e85c
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000001
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.256.4
Locale ID:    2057
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Reason

This is an issue with the Acrobat Pro 10.1.2 update on Windows only and has been fixed in the 10.1.3 update.  It does not occur on Acrobat Std or Reader editions, and does not occur on Mac OS.

Solution

1. Open Acrobat.

2. Choose Help > Check for Updates.

Acrobat will install the update automatically.

You may also download and install this update manually from the website below:

Acrobat updates (for Windows)

Workaround

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeAcrobatPatch10.1.2_cpsid_92893.zip  file.
  3. Unzip the file to extract the executable AdobeAcrobatPatch10.1.2_cpsid_92893.exe.
  4. Close Acrobat if it is running.
  5. Do one of the following to run the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file:
    1. Double-click the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file.
    2. Run the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt ‘As Administrator’ to avoid UAC prompt dialog.
      Example: <path to AdobeAcrobatPatch10.1.2_cpsid_92893.exe> -silent
  6. Once the process is completed, you receive a prompt stating the result of the operation.
    Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appear.
  7. A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only take effect after you restart your computer)

reference: (3089118)

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Acrobat/Reader 10.1.2: printer blinking/paper tray messages caused by duplex print option

Issue

If you are using Acrobat/Reader 10.1.2 to print PDF documents, you may notice that the job is sent to the printer as a duplex job (print on both sides) and this may cause some issues like printer lights blinking, or errors about lack of paper in the paper trays.

Reason

With Acrobat/Reader 10.1.2 we have introduced the widely used print option “Print on both sides of paper” directly in the Acrobat/Reader print dialog.  This option is available in the printer settings, but it is not very convenient to have to open the printer settings and change it each time you wish to print differently (simplex/duplex).

This option in the Adobe print dialog is enabled by default, whereas the initial value should match what the user has specified in the printer properties.  This option can lead to the printing anomalies mentioned above.

Solution

This is a bug in Acrobat/Reader 10.1.2 and has been fixed in the 10.1.3 update so that the option has the same initial value as defined in the printer settings, and the printing anomalies should no longer occur.

1. Open Acrobat or Reader.

2. Choose Help > Check for Updates.

Acrobat or Reader will install the update automatically.

Workarounds

There are 3 options to workaround this issue.

Option1

To workaround this behaviour in the meantime simply disable this option in the Adobe print dialog.

Option 2

In an enterprise environment, you can use the following registry key to disable duplex mode automatically in Adobe Reader X:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\AVGeneral]

“iDuplexMode”=dword:00000001

or for Adobe Acrobat X:

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\AVGeneral]

“iDuplexMode”=dword:00000001

For MacOS use the preferences file (com.adobe.Reader.plist / com.adobe.Acrobat.Pro.plist) which is located in [user]/Library/preferences/.  The name of the key is DuplexMode under AVGeneral and it has the datatype Number. You should set this value to “1″, for Simplex.

Option 3 (courtesy of the post from banyooo on http://forums.adobe.com/message/4147397)

If you are in a Windows domain controlled environment you can also roll out this registry key using a group policy as follows:

  1. Open your Windows Group Policy Editor
  2. Chose “New Group Policy”
  3. Ggo to UserConfiguration >Settings >Windows Settings >Registry
  4. Right click “Registry”
  5. Chose “New-> Registry assistent”, local computer
  6. Go to [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\AVGeneral] “iDuplexMode”=dword:00000002
  7. Click “finish”
  8. Double-click that new entry and navigate down until you see “iDuplexMode”
  9. Double-click it too, and change the REG_DWORD value to “1″ (decimal)
  10. Chose “Replace” under the “Action” menu
  11. Close the GPO editor and link that newly created group policy to your domain or OU or whatever
  12. Perform a gpupdate /force at the client to see the reg entry changing from “2″ to “1″
  13. Reboot your clients or just wait for the gpupdate timeout period

reference: (3088596)

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